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No offence but EVGA Tech support guy dosen't know what to ask for LMAO.

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CptKlink81
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2019/09/13 14:09:52 (permalink)
No offense or disrespect just pointing out a small I think problem.
 
At least the first question to me seems like i'm going to guess question. Let me show you what I mean. Copy and paste of my support tickets. Included also are all the pics I included.  First he asks me for a revision number on the back which their isen't its just a model number (which is already included in the registered GPU/prefilled out area for the support ticket.  And then asks for BIOS version numbers which I included with GPU-Z screen shots.
 
1st question which do you actually need? and 2nd question is about streamlining the help so to speak. If indeed there is a revision number on the back and I just missed it and also needed the BIOS version number. Why not ask for the both at the same time so I could of had all the needed info in the very first answer ensted of taking the time to answer multiple questions when it all could of been answered in one?
 
 
 
Pending Question9/13/2019 1:20:51 PM
OK 1st is the Normal working BIOS and 2nd is the problematic OC Bios.



Question 9/12/2019 8:30:06 PM
The two attached pics are the only things on the back I could find except for the long barcode/serial number sticker down by the pci-e connector.


Answer 9/13/2019 10:33:54 AM
Hello,

Thank you for the reply, we would need the bios version of the video card. You can download GPU-z and run and it will provide you the bios version. Please do reply back to us with that information so we can further assist you.

Regards,
EVGA
image

 
Question 9/12/2019 1:01:06 AM
I have owned this card since April But just the other day I decided to give the BIOS switch a try and use the OC bios and thats when I ran in to problems.  No matter what I did play a game or just sitting at the desktop I would get random crashes. Some crashes would just be a driver crash and some would be a hardware crash and would lose signal to the monitor and the one fan closest to the HDMI/Display port connectors would go full blast.  But everything works 100% fine on the normal BIOS even my +110 core +1050 Mem overclocks.
 
I'm wondering if I could get a copy of the RTX 2070 FTW3 Ultra OC BIOS file to see if a flash will fix my problem?



Answer 9/12/2019 5:35:52 PM
Hello Albert, 

Thank you for contacting EVGA Support, I'm sorry to hear that you're having some trouble with the dual OC bios on the card we'd be happy to provide you with the bios for that card however the card might have a slightly different revision then some other cards we have here, could you provide us with a picture of the back of the card where there should be a sticker with a revision number so it ensures we provide you with the proper oc bios, thank you in advance we'll be awaiting your reply.

Regards, 
EVGA
image

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#1

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    the_Scarlet_one
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    Re: No offence but EVGA Tech support guy dosen't know what to ask for LMAO. 2019/09/13 15:50:56 (permalink)
    In the future, Revision Numbers for the PCB is on the PCI bracket on the front side of the card:
     

     
     
    The tech's can probably see what revision the card is from the serial number.

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    CptKlink81
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    Re: No offence but EVGA Tech support guy dosen't know what to ask for LMAO. 2019/09/13 15:55:17 (permalink)
    EVGATech_KevinS
    Hello,
     
    So what happens was, the first reply the tech ask you for the reversion version actually we need the bios version of the video card, which its located under the backplate and it will be very hard to get to. Unless you remove the backplate. That is why the last reply was from me and sorry I did not explain. That is why I have to ask you to run the GPUz. Because it will provide the bios version of the video card. Without un-screwing off the backplate.
     




    I get it and I'm sorry if i came off a litle harsh I didn't mean anything by it. It just kinda felt like does this guy (you) even know what he is or I'm asking.  But I do get how you have to try to explain things cuz well you don't know the level of knowledge the person your talking to so you have to simplify it as much as possible. Just saying it all could of been awnswered in one failswoop kinda thing. But its all good love your products BTW even tho this is my first time owning one.

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    CptKlink81
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    Re: No offence but EVGA Tech support guy dosen't know what to ask for LMAO. 2019/09/13 15:58:26 (permalink)
    the_Scarlet_one
    In the future, Revision Numbers for the PCB is on the PCI bracket on the front side of the card:
     

     
     
    The tech's can probably see what revision the card is from the serial number.


     Damn it I knew that too but completely spaced out about it thanks for the reminder. But do I want to take it all out again to get that info?

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    CPU: AMD Ryzen 5 1600X @ 4Ghz
    MoBo: MSI B350 Tomahawk
    Cooling: EK A240 Kit
    RAM: G.SKILL Ripjaws V Series DDR4 3200 8GB
    GPU: EVGA GeForce RTX 2070 FTW3 Ultra
    Storage: SAMSUNG 960 EVO 250GB NVMe OS/Seagate SSHD 1TB
    Case: Raijintek Thetis
    PSU: Silverstone Strider 750 Plus 750W

    #4
    the_Scarlet_one
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    Re: No offence but EVGA Tech support guy dosen't know what to ask for LMAO. 2019/09/13 18:25:21 (permalink)
    Nope, you don’t, lol.
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    CptKlink81
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    Re: No offence but EVGA Tech support guy dosen't know what to ask for LMAO. 2019/09/14 09:05:17 (permalink)
    Is there a way to just delete this entire thread?

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    GTXJackBauer
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    Re: No offence but EVGA Tech support guy dosen't know what to ask for LMAO. 2019/09/14 10:54:41 (permalink)
    CptKlink81
    Is there a way to just delete this entire thread?




    You could request a mod to do that for you.

    The quickest way I believe is to Flag Spam or Report Abuse in your original post and let them know you're the OP and want this thread gone.

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    Re: No offence but EVGA Tech support guy dosen't know what to ask for LMAO. 2019/09/14 12:18:34 (permalink)
    Hmm 1849 stands for year 2018 & Week 49 the PCB date your PCB was made :)
    Revisions of PCB's are mostly detailed near the 94V-0 inprint, otherwise on the top side of the PCB, pretty much how it was with 3dfx graphics cards back in the day, only 3dfx labelled the week and then the year and NVIDIA it's the year and then the week when it comes to PCB & Silicon dates.

    Most production boards are mostly Rev.A or Rev.A1's refreshes are Rev.A2's in most cases, Rev.A0's are beta or alpha boards all depending how many runs were made to get the product final.


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    CptKlink81
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    Re: No offence but EVGA Tech support guy dosen't know what to ask for LMAO. 2019/09/14 14:20:32 (permalink)
    Yeah CPU-Z and GPU-Z both say Revision A1.  SuperPosition says Rev A.

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    CPU: AMD Ryzen 5 1600X @ 4Ghz
    MoBo: MSI B350 Tomahawk
    Cooling: EK A240 Kit
    RAM: G.SKILL Ripjaws V Series DDR4 3200 8GB
    GPU: EVGA GeForce RTX 2070 FTW3 Ultra
    Storage: SAMSUNG 960 EVO 250GB NVMe OS/Seagate SSHD 1TB
    Case: Raijintek Thetis
    PSU: Silverstone Strider 750 Plus 750W

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