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No help/answer from support!

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I0000
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2021/03/26 02:26:58 (permalink)
I'm now writing on this forum because I'm not getting any help or answer from support about my RMA case.

On the 18/2 they received my CLC280 for a RMA (I had to pay for the international shipping).

I was then "offered" to get a CLC240 because, the CLC280 was out of stock. This was frankly insulting to be offered a inferior & cheaper product without any form of compensation.

So on the 26/2 I answered them that I would rather wait for a 280 or if they have other options they could offer. (One month ago today!)

Their answer that they would forward it to the RMA-team.
 
Since then I not heard anything from them. I have sent them another mail without getting a answer.
I have called their customer support & waited for in line for a almost a hour, without anyone answering. (seriously I am still waiting on the phone while I'm writing this, at thins moment).
 
This is infuriating!

I buy a product, I have to pay international shipping for RMA, get offered a inferior product & then am ignored/unable to get a reply from EVGA.
So now I have no product & am rapidly losing faith in EVGA.
#1

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    rjohnson11
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    Re: No help/answer from support! 2021/03/26 03:01:38 (permalink)
    Are you in Europe, the USA, Australia, or Asia?

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #2
    rjohnson11
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    Re: No help/answer from support! 2021/03/26 09:27:11 (permalink)
    Still waiting for your response

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #3
    I0000
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    Re: No help/answer from support! 2021/03/26 16:55:11 (permalink)
    Europa
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    rjohnson11
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    Re: No help/answer from support! 2021/03/27 01:21:16 (permalink)
    I am forwarding this to EVGA EU but they do not work on the weekends

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #5
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: No help/answer from support! 2021/03/30 03:37:51 (permalink)
    Hi,
     
    thanks for your detailed post - through your login name, we found your account, but only e-GeForce 8400 GS is registered - do you have a second account, could you please get back to supporteu@evga.com
     
    Thx,
     
    Markus
    #6
    ty_ger07
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    Re: No help/answer from support! 2021/03/30 05:50:54 (permalink)
    Second accounts are against the terms of use of this forum.

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    #7
    I0000
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    Re: No help/answer from support! 2021/04/01 14:26:36 (permalink)
    Hello.
    I only have one account and have never owned a e-GeForce 8400 GS.
    The only product from you that I have and I have registered to this account is a CLC280.
    I find it strange that I get these baseless accusations instead of getting any answers about my RMA case.
    I have attached a picture of my RMA ticket that is open and is on this account, which again is the only account I have.
    My faith in you as a company is greatly diminishing by you ether ignoring my email or come with baseless accusations as a way to not answer me / give me help.

    I am truly disappointed by this experience and how you have treated me as a customer

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    #8
    Cool GTX
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    Re: No help/answer from support! 2021/04/02 15:31:32 (permalink)
    moving to Warranty section

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