https://www.pcmag.com/news/newegg-ships-rtx-3080-cards-without-retail-packaging-and-they-are-arriving
 
Nvidia's RTX 3080 graphics cards are understandably very popular, to the point where Nvidia has had to take action to stop bots buying up stock to resell. However, Newegg is also causing buyers a lot of frustration by shipping cards without the all-important protective retail packaging, and they are inevitably arriving damaged.
 
As Tom's Hardware reports, Newegg is selling EVGA's RTX 3080 cards, but shipping some of them to customers without any retail packaging. What arrives is the card in a plastic bag, and as Reddit posts are confirming, the cards are unsurprisingly being damaged in transit. Why would Newegg do this? It seems demand has resulted in stock being grabbed from everywhere possible, including bulk card lots.
An EVGA product manager called Jason responded to one of the Reddit threads and explained, "A very (very) small number of cards looks[sic] to have been shipped from Newegg as bulk. They are aware so please contact them and they will help you out." So these cards never had retail packaging, but such is the demand, Newegg sold them. The real failure here is not taking the time to protect the card properly or informing customers they were buying a loose card. Usually, bulk stock is used by system builders rendering retail packaging unnecessary and wasteful.
 
The main damage being caused is to the end plate where the ports sit. It's possible to bend that plate back, assuming it hasn't bent far enough to damage components on the card or push the ports out of alignment, but this isn't something you really want to have to deal with on a brand new card that costs over $700.
 
Looks like Newegg needs to rethink this strategy in my opinion. 

Yeah, I just read this on another news site  - 'the Egg' trying to get those cards out the door as fast as possible....
 
 

jasoncodispoti
People still shop at NewEgg? Ever since they started letting 3rd party vendors on their site it has been a steady downhill experience for me. At this point I only purchase from them if their are no other options. 

This is why I stopped shopping at newegg.
 

Not to mention there return policy sucks. Also shady price matching on purchased items need to be caught within a small window and does not matter if it happens within the time just that you caught it before the window.

EVGATech_LeeM
Poor Jacob.  I mean, is it really that hard to make sure to correctly spell the name of the person who you quoted?

I heard the "Jason" is his evil twin brother. 

I question if NewEgg was purchased by another company at some point in the past or if it changed owners... They used to be like the go to place for purchasing any and everything computer related, but even purchasing simple items like hard drives turned into a challenge. 

aka_STEVE_b

jasoncodispoti
I question if NewEgg was purchased by another company at some point in the past or if it changed owners... They used to be like the go to place for purchasing any and everything computer related, but even purchasing simple items like hard drives turned into a challenge. 

Yes, they were majority bought out in 2016 by a Chinese company .
 
https://en.wikipedia.org/wiki/Newegg
 

 In 2016, Liaison Interactive (SZSE: 002280), a Chinese technology company, acquired a majority stake in Newegg in an investment deal

Ever since that buy out took place I stopped buying from them quite a bit.  Still do here & there, but only items sold & shipped by them.  No 3rd party sellers.

Please everyone cursing and swearing aren't allowed on the forums even if disguised or filtered out. 

rjohnson11
Please everyone cursing and swearing aren't allowed on the forums even if disguised or filtered out. 

that is extremely odd. but okay...

NewEgg is a public company listed in ShenZhen in China. I have them on a watch list and their stock has tumbled down to < 2 yuan a share which is pink sheet territory. Lately they have been on a buy back to prop up the market.
 
Sure NewEgg has made some mistakes but they are slowly learning. Rome was not built in a day.
 
 

All I know is that the competitive environment is brutal and the globalization is also making it even more competitive
 

Ripping them out of prebuilts most likely. Scummy

Why put it in only bubble wrap though? So weird

Really is such a crazy shipping mistake. Not sure how a competent shipping office in CA could have let this happen

veganfanatic

ccoyne83
Really is such a crazy shipping mistake. Not sure how a competent shipping office in CA could have let this happen

I have bought lots of hard disks and they are very heavily wrapped. Placed in a small box then that carefully packed in a larger box.
 
AFAIK NewEgg shipping can handle even a bare hard disk. So the claim of badly packaged is suspicious.

No it's not. A naked GPU has enough mass and sharp corners that it will easily poke through bubblewrap, it's the entire reason the thing is supposed to be in a box. I've also received OEM drives from Newegg that only had the outside shipping box and were shipped burrito-wrapped in bubble wrap. If the wrap is in the wrong direction the card can just slide right out. This is the reason Newegg uses packaging tape on both ends of the burrito/bubble wrap. 
 
Ages ago I bought a new motherboard from Newegg. It was in the standard motherboard box, which itself was in a box of peanuts. UPS dropped the package at some point, because I opened the motherboard box to find out the very corner of the motherboard had slammed so hard into the side of its box to not only poke a hole through the inside of the mainboard box but also crack the PCB. The corner of the motherboard was literally bent at a 45-degree angle and partially broken. In hindsight I'm surprised they didn't try to contest the return as user damage, but this was long before they were bought out by a Chinese conglomerate.