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New SuperNOVA 1000 G1+ making a popping noise

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TheOne
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2018/08/23 14:48:14 (permalink)
Just bought a SuperNOVA 1000 G1+ and received it today and installed it, but every time I power on and off the PC the PSU makes a popping noise like a switch being flipped, is that normal?

M/B: ASUS TUF Gaming X570-PRO - CPU: AMD Ryzen 5 5600X - RAM: G.SKILL Ripjaws DDR4 3600 32GB - GPU: ASUS Dual GeForce RTX 3060 Ti 8GB V2 OC Edition [LHR] - SSD: Samsung 970 Evo 500GB | 980 1TB | 860 Evo 1TB | 850 Evo 500GB - PSU: EVGA SuperNOVA 1000 G1+ [+12V: 83.3A 999.6W][80 Plus Gold] - O/S: Microsoft Windows 10 Pro 20H2 64-bit - Monitor: LG 27GL850 [27"][2560x1440@144Hz][G-SYNC Compatible]
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    EVGATech_DanielM
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    Re: New SuperNOVA 1000 G1+ making a popping noise 2018/08/23 18:04:09 (permalink)
    Hello,

    Thanks for contacting us and welcome to the forums. That is completely normal. Please let us know if you need further assistance. 
    #2
    TheOne
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    Re: New SuperNOVA 1000 G1+ making a popping noise 2018/08/24 06:18:45 (permalink)
    I talked to a live rep yesterday after posting this and he said that it wasn't normal, that it was a safety in the PSU being tripped and he has started an RMA.  Is this sound normal?

    M/B: ASUS TUF Gaming X570-PRO - CPU: AMD Ryzen 5 5600X - RAM: G.SKILL Ripjaws DDR4 3600 32GB - GPU: ASUS Dual GeForce RTX 3060 Ti 8GB V2 OC Edition [LHR] - SSD: Samsung 970 Evo 500GB | 980 1TB | 860 Evo 1TB | 850 Evo 500GB - PSU: EVGA SuperNOVA 1000 G1+ [+12V: 83.3A 999.6W][80 Plus Gold] - O/S: Microsoft Windows 10 Pro 20H2 64-bit - Monitor: LG 27GL850 [27"][2560x1440@144Hz][G-SYNC Compatible]
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    EVGATech_DanielM
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    Re: New SuperNOVA 1000 G1+ making a popping noise 2018/08/24 13:16:22 (permalink)
    Not that I am aware of. I will be sending you a PM to follow up with you on this.
     

    Daniel 
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    TheOne
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    Re: New SuperNOVA 1000 G1+ making a popping noise 2018/08/24 13:59:01 (permalink)
    EVGATech_DanielM
    Not that I am aware of. I will be sending you a PM to follow up with you on this.
     

    Daniel 




    Sorry, even though I have had an EVGA account since 2005, I can't PM until I have 10 Posts.
     
    As for the PSU, it has actually already been turned over to UPS, but is that normal for the PSU to pop when its turned off or on, the other rep seemed positive it wasn't?
    post edited by TheOne - 2018/08/24 14:26:33

    M/B: ASUS TUF Gaming X570-PRO - CPU: AMD Ryzen 5 5600X - RAM: G.SKILL Ripjaws DDR4 3600 32GB - GPU: ASUS Dual GeForce RTX 3060 Ti 8GB V2 OC Edition [LHR] - SSD: Samsung 970 Evo 500GB | 980 1TB | 860 Evo 1TB | 850 Evo 500GB - PSU: EVGA SuperNOVA 1000 G1+ [+12V: 83.3A 999.6W][80 Plus Gold] - O/S: Microsoft Windows 10 Pro 20H2 64-bit - Monitor: LG 27GL850 [27"][2560x1440@144Hz][G-SYNC Compatible]
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    EVGATech_DanielM
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    Re: New SuperNOVA 1000 G1+ making a popping noise 2018/08/24 15:14:01 (permalink)
    Hello I will send you a PM with my email. 
    #6
    TheOne
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    Re: New SuperNOVA 1000 G1+ making a popping noise 2018/08/24 15:29:37 (permalink)
    I've sent it.

    M/B: ASUS TUF Gaming X570-PRO - CPU: AMD Ryzen 5 5600X - RAM: G.SKILL Ripjaws DDR4 3600 32GB - GPU: ASUS Dual GeForce RTX 3060 Ti 8GB V2 OC Edition [LHR] - SSD: Samsung 970 Evo 500GB | 980 1TB | 860 Evo 1TB | 850 Evo 500GB - PSU: EVGA SuperNOVA 1000 G1+ [+12V: 83.3A 999.6W][80 Plus Gold] - O/S: Microsoft Windows 10 Pro 20H2 64-bit - Monitor: LG 27GL850 [27"][2560x1440@144Hz][G-SYNC Compatible]
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    TheOne
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    Re: New SuperNOVA 1000 G1+ making a popping noise 2018/08/24 15:45:13 (permalink)
    Thank you for the email.
    post edited by TheOne - 2018/08/24 21:05:43

    M/B: ASUS TUF Gaming X570-PRO - CPU: AMD Ryzen 5 5600X - RAM: G.SKILL Ripjaws DDR4 3600 32GB - GPU: ASUS Dual GeForce RTX 3060 Ti 8GB V2 OC Edition [LHR] - SSD: Samsung 970 Evo 500GB | 980 1TB | 860 Evo 1TB | 850 Evo 500GB - PSU: EVGA SuperNOVA 1000 G1+ [+12V: 83.3A 999.6W][80 Plus Gold] - O/S: Microsoft Windows 10 Pro 20H2 64-bit - Monitor: LG 27GL850 [27"][2560x1440@144Hz][G-SYNC Compatible]
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    TheOne
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    Re: New SuperNOVA 1000 G1+ making a popping noise 2018/08/27 10:39:39 (permalink)
    Ugh, this is turning into a bad headache, after waiting a week to receive it just to have to turn around and do an RMA UPS have "We've incorrectly sorted this package which may cause a delay.", personally I don't like UPS they've tried to destroy several of my packages in the past, but I've never had them lose one.

    M/B: ASUS TUF Gaming X570-PRO - CPU: AMD Ryzen 5 5600X - RAM: G.SKILL Ripjaws DDR4 3600 32GB - GPU: ASUS Dual GeForce RTX 3060 Ti 8GB V2 OC Edition [LHR] - SSD: Samsung 970 Evo 500GB | 980 1TB | 860 Evo 1TB | 850 Evo 500GB - PSU: EVGA SuperNOVA 1000 G1+ [+12V: 83.3A 999.6W][80 Plus Gold] - O/S: Microsoft Windows 10 Pro 20H2 64-bit - Monitor: LG 27GL850 [27"][2560x1440@144Hz][G-SYNC Compatible]
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    TheOne
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    Re: New SuperNOVA 1000 G1+ making a popping noise 2018/09/10 16:22:59 (permalink)
    I got my new PSU today, instead of the loud pop I was hearing form the first one, it makes a softer click when powered on and off.  So far everything seems to be working fine, the only problem so far is the PSU in my product page is listed with a 10 year warranty instead of the 12 year even though it shows the extended warranty was processed in my order history.

    M/B: ASUS TUF Gaming X570-PRO - CPU: AMD Ryzen 5 5600X - RAM: G.SKILL Ripjaws DDR4 3600 32GB - GPU: ASUS Dual GeForce RTX 3060 Ti 8GB V2 OC Edition [LHR] - SSD: Samsung 970 Evo 500GB | 980 1TB | 860 Evo 1TB | 850 Evo 500GB - PSU: EVGA SuperNOVA 1000 G1+ [+12V: 83.3A 999.6W][80 Plus Gold] - O/S: Microsoft Windows 10 Pro 20H2 64-bit - Monitor: LG 27GL850 [27"][2560x1440@144Hz][G-SYNC Compatible]
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    rjohnson11
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    Re: New SuperNOVA 1000 G1+ making a popping noise 2018/09/15 05:26:33 (permalink)
    TheOne
    I got my new PSU today, instead of the loud pop I was hearing form the first one, it makes a softer click when powered on and off.  So far everything seems to be working fine, the only problem so far is the PSU in my product page is listed with a 10 year warranty instead of the 12 year even though it shows the extended warranty was processed in my order history.


    Go here and make sure you register your product:
     
    https://www.evga.com/support/register.asp

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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