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Hot!New EVGA GTX 1080ti Black Screen Issue

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mdonn1
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2017/04/06 07:38:24 (permalink)
Hello,
 
I don't know if this has been discussed here yet, and if so I apologize. I have received my new GTX 1080ti and I've noticed while playing all games that the screen sometimes goes Black then comes back after a second or two. I don't know if this is a known issue or if I should try and RMA my card out? Any insight or knowledge on this matter is greatly appreciated!
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    timmyboy04
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 08:07:23 (permalink)
    What display cable are you using and what display settings in nvidia CP? Sounds like a cable issue to me. Try re-seating cables at GPU and monitor or try another cable and see if it still does it.

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    #2
    mdonn1
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 08:09:29 (permalink)
    I appreciate the quick response... I am using all default settings. The cable I just was using on my old Radeon r9 fury x with never any issues regarding a black screen scenario.
    #3
    timmyboy04
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 08:37:03 (permalink)
    When this happens, do your clocks or power usage drop in monitoring?

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    moopig123
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 10:35:07 (permalink)
    Are you using an HDMI connection and 60Hz refresh (or more)?  I have had the exact same problem with two different monitors.  They were fine at their 1920x1200 and 1920x1080 native resolutions at 48Hz, 50Hz and 59Hz refresh rates over HDMI, but at 60Hz the monitor would go blank for a second every now and again.  I fixed it by buying a DisplayPort cable.  Try setting your refresh rate to less than 60Hz or using DisplayPort.
    #5
    tirrorex
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 11:03:27 (permalink)
    Just so people know.
    I had a brand new 1080ti fe doing the same thing.
    System working just fine with a maxwell gpu (4k tv connected by hdmi port).
    Rma card but same issue again.
    I asked on overclock.net forum and other people have the same issue, going back from two nvidia driver versions.
    My friend who has a gtx 1070 has the same issue (1440p monitor connected by dp port) since he updated his drivers.
    So everything is pointing the issue to nvidia drivers, unfortunatly there is not much we can do except sending bug reports to nvidia and waiting for a future fix on this.
    #6
    Sajin
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 19:42:20 (permalink)
    mdonn1
    Hello,
     
    I don't know if this has been discussed here yet, and if so I apologize. I have received my new GTX 1080ti and I've noticed while playing all games that the screen sometimes goes Black then comes back after a second or two. I don't know if this is a known issue or if I should try and RMA my card out? Any insight or knowledge on this matter is greatly appreciated!


    Could be a faulty cable/output. Try a different cable/output. Make sure your displayport cable is vesa certified if you're using one.


    #7
    mdonn1
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 20:50:18 (permalink)
    Yeah I have a display port cable I'm using everything was fine with the Radeon card I had. Tirrorex hit the nail on the head with this my buddy got the same card and he's having the same issue. So guess it's a driver thing. Idk
    #8
    PrinceLUDA21
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 20:54:36 (permalink)
    Send it back to EVGA. I had the same issue happen last week. First the memory drops happened when playing ME:A. So I went about 2 days of uninstalling and re-installing drivers.

    Came across many of different fixes. And each time things got worst. Went from a black screen to a green screen to flickering during booting.

    Just contact EVGA and RMA it.
    #9
    mdonn1
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 20:58:43 (permalink)
    But if many people are having the same issue... What would RMA'en it do? Dude said he RMAd out his card and had the same issue... It's definitely a driver thing I believe.
    #10
    timmyboy04
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 21:08:23 (permalink)
    mdonn1
    But if many people are having the same issue... What would RMA'en it do? Dude said he RMAd out his card and had the same issue... It's definitely a driver thing I believe.



    While I agree, If it's a driver issue, EVERYBODY would have this issue. Card BIOS issue, maybe? Is there a bad batch that has to be re-flashed? I'm still not convinced either way to be honest. Although, I don't think EVGA would RMA it even if that's the case either since they can just give you another BIOS update so who knows. Somebody knows what's going on here but they ain't telling us...
    #11
    timmyboy04
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 21:16:56 (permalink)
    PrinceLUDA21
    Send it back to EVGA. I had the same issue happen last week. First the memory drops happened when playing ME:A. So I went about 2 days of uninstalling and re-installing drivers.

    Came across many of different fixes. And each time things got worst. Went from a black screen to a green screen to flickering during booting.

    Just contact EVGA and RMA it.



    So, found this in the Nvidia driver 381.65 notes that were released today. This is listed under "Open Issues" Pg 15: 
     
     [GeForce GTX 1080 Ti][Mass Effect: Andromeda]: Random memory errors may occur when playing the game. [1887520]
     
    Could this be the issue you are all experiencing?
     
    #12
    HeavyHemi
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 22:09:16 (permalink)
    Have you checked the event viewer to see if you're getting any display driver resets?

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    warrior10
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/06 22:42:02 (permalink)
    It Could be the Games to tell you trurhfully, at first because the 1080Ti is such new Tech, that when i tested the new Gpu and ran it at Ultra Settings then set it back down, it crashed not only the Game, but the Computer. Meaning it had Nothing to do with the Ti. but a series of mistakes of putting games in more than 1 drive and 1 folder, and also because the although the older games have an Ultra setting. It they were not made in the same era and Tech-time as the 1080Ti and that makes All the difference.
     
    Old Cpu's and other Computer hardware can attribute combine to these problems as well.       Yeah, the TechViewer/ Systems Monitor should indicate where the problems could lie as well. Press Crtl+Alt+Delete to bring it up.
    post edited by warrior10 - 2017/04/06 22:44:03

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    PrinceLUDA21
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/07 09:24:12 (permalink)
    timmyboy04
    PrinceLUDA21
    Send it back to EVGA. I had the same issue happen last week. First the memory drops happened when playing ME:A. So I went about 2 days of uninstalling and re-installing drivers.

    Came across many of different fixes. And each time things got worst. Went from a black screen to a green screen to flickering during booting.

    Just contact EVGA and RMA it.



    So, found this in the Nvidia driver 381.65 notes that were released today. This is listed under "Open Issues" Pg 15: 
     
     [GeForce GTX 1080 Ti][Mass Effect: Andromeda]: Random memory errors may occur when playing the game. [1887520]
     
    Could this be the issue you are all experiencing?
     




    That was a issue. But that would happen only in game. My problem was similar after I realized there was an driver problem with ME:A. Again it went through trying to fix the problem for a few days. My hunch is that the previous drivers screwed with the Bios on the card. So my recommendation is to just send it back. 
    #15
    rjohnson11
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/04/07 09:29:48 (permalink)
    If anyone is having this issue please contact EVGA tech support.

    Specs: AMD RYZEN 7 1800X, Samsung SM961 M.2, 64 GB Corsair DDR4 memory (CMD32GX4M2B3000C15), MSI X370 Gaming Pro motherboard  


    #16
    das_nietzschean
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/07/16 23:02:50 (permalink)
    im still having issues, even with the latest drivers  384.76
    EVGA GTX1080ti ftw3 elite, with msi gaming monitor 144hz MSI Optix G27C 27"
    using DP plug, never had any issues with the 980Ti ftw i ran 3 mo back.
    sucks, $800.00 and having issues,  wildlands/BF4/GOW4
      !!!!event viewer!!!!!! warning
    event 4101, Display
    Display driver nvlddmkm stopped responding and has successfully recovered. 1:48:21
    Display driver nvlddmkm stopped responding and has successfully recovered.1:48:24
     
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    its not a power issue
    post edited by das_nietzschean - 2017/07/16 23:15:26
    #17
    skyda_Killer
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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/07/17 01:47:40 (permalink)
    I also had the same issue with my GTX 780 Classified on the latest NVIDIA drivers (384). I'm getting my GTX 1080 Ti FTW3 today so will update if I still have the issue once I install the new card. 

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    Re: New EVGA GTX 1080ti Black Screen Issue 2017/07/17 05:04:06 (permalink)

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