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New 3070 Ti DOA RMA issue

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S_J_D
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2021/10/12 06:44:25 (permalink)
Hi all.
 
So, after a year of trying to source a 30 series card I finally got queue notified about the 3070 Ti a couple of weeks ago.
 
I bought it. It arrived last week, but it's DOA. Just my luck!
 
I spoke to tech support and they said to raise an RMA but that says 'Our RMA stock are thoroughly tested recertified parts'
 
Sorry, that isn't good enough. I've bought a NEW premium priced card that is dead on arrival. I'm not looking to get a 'recertified replacement', I'm entitled to what I paid for and receive a NEW replacement. How can I get this escalated?
 
Also the tech support contact said not to send back the original box.  Surely that's the best way to protect it?
Also, as above I am expect a NEW in box card in return as that's what I've paid for. Do they send the cards out in the proper product box?
 
Thanks all
 
:(
#1

8 Replies Related Threads

    rjohnson11
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    Re: New 3070 Ti DOA RMA issue 2021/10/12 06:46:58 (permalink)
    Are you in the USA or Europe?

    AMD Ryzen 9 5950X,  Corsair Mp600 Pro M.2, 128GB DDR4  Crosshair VIII Hero, RX 6900 XT Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #2
    S_J_D
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    Re: New 3070 Ti DOA RMA issue 2021/10/12 06:52:54 (permalink)
    Hi there
     
    I'm in the UK to be exact :)
    #3
    rjohnson11
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    Re: New 3070 Ti DOA RMA issue 2021/10/12 06:54:43 (permalink)
    OK I will forward this to EVGA EU

    AMD Ryzen 9 5950X,  Corsair Mp600 Pro M.2, 128GB DDR4  Crosshair VIII Hero, RX 6900 XT Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #4
    S_J_D
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    Re: New 3070 Ti DOA RMA issue 2021/10/12 06:58:00 (permalink)
    OK thank you. So..... what happens now?
     
    #5
    rjohnson11
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    Re: New 3070 Ti DOA RMA issue 2021/10/12 06:59:23 (permalink)
    Wait and see if EVGA EU can respond. 

    AMD Ryzen 9 5950X,  Corsair Mp600 Pro M.2, 128GB DDR4  Crosshair VIII Hero, RX 6900 XT Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #6
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: New 3070 Ti DOA RMA issue 2021/10/12 07:03:58 (permalink)
    Hi S_J_D,
     
    not sure to whom you have been talking, but please get in contact with us through supporteu@evga.com - state u had a conversation with me, and I will sort this.
     
    Thx,
     
    Markus
    #7
    rjohnson11
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    Re: New 3070 Ti DOA RMA issue 2021/10/12 07:05:49 (permalink)
    Thanks Markus

    AMD Ryzen 9 5950X,  Corsair Mp600 Pro M.2, 128GB DDR4  Crosshair VIII Hero, RX 6900 XT Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #8
    S_J_D
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    Re: New 3070 Ti DOA RMA issue 2021/10/12 07:25:07 (permalink)
    Thanks both!
     
    I've emailed, Markus, as per your post and mentioned you and this thread in the email.
     
    Thanks again
     
    Simon
    #9
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