Hi all.
 
So, after a year of trying to source a 30 series card I finally got queue notified about the 3070 Ti a couple of weeks ago.
 
I bought it. It arrived last week, but it's DOA. Just my luck!
 
I spoke to tech support and they said to raise an RMA but that says 'Our RMA stock are thoroughly tested recertified parts'
 
Sorry, that isn't good enough. I've bought a NEW premium priced card that is dead on arrival. I'm not looking to get a 'recertified replacement', I'm entitled to what I paid for and receive a NEW replacement. How can I get this escalated?
 
Also the tech support contact said not to send back the original box.  Surely that's the best way to protect it?
Also, as above I am expect a NEW in box card in return as that's what I've paid for. Do they send the cards out in the proper product box?
 
Thanks all
 
:(

Hi there
 
I'm in the UK to be exact :)

OK thank you. So..... what happens now?
 

Hi S_J_D,
 
not sure to whom you have been talking, but please get in contact with us through supporteu@evga.com - state u had a conversation with me, and I will sort this.
 
Thx,
 
Markus

Thanks both!
 
I've emailed, Markus, as per your post and mentioned you and this thread in the email.
 
Thanks again
 
Simon