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Need help with evga clc 240 installation on ryzen (am4)

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Oilyforehead
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2019/02/25 12:13:12 (permalink)
Hello guys,i'm building my first pc  and i struggling to install evga clc aio on am4 b450 tomahawk motherboard,do i need to remove backplate that came with motherboard ? or i miss some part ?
 
post edited by Oilyforehead - 2019/03/04 20:46:44
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    Cool GTX
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/02/25 12:49:50 (permalink)
    Welcome to the Forums,

    As of 5/14/2017 All New Retail CLC coolers should have a AM4 bracket in the box --> if yours is missing:


     Register your product then ---> Contact CS & ask for the AM4 Mount  https://www.evga.com/about/contactus/

    FAQ ID # 59684
    (excerpt)

    Currently, there is no AM4 socket support out of the box. However, EVGA is supporting all of our customers that purchase a EVGA CLC Cooler with the option to have a AM4 bracket sent to them at no extra charge. This bracket will give full support for the AM4 socket motherboards and the EVGA CLC coolers.
    At this time, the AM4 bracket should be available to ship globally upon request.
    Please follow the steps below to request your FREE bracket with EVGA Customer Support and we will ship the AM4 bracket to you.
    1. Please register your EVGA product at https://www.evga.com/support/register.asp
    2. Please contact our Customer Support and confirm your shipping address entered onto your EVGA account along with theserial number
      serial number of the registered unit.
    To contact EVGA Customer Support:
    Login to your EVGA account and submit a support ticket!
     
     
     
     
     
    CLC 240 manual
     
    AMD B450 Review
     
    MSI MB link
     
     
     

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    #2
    Oilyforehead
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/02/25 17:16:20 (permalink)
    i have almost installed it ,but the only problem i cant change the bracket, im trying to push it with all my force and turning it to left but it doesnt move at all it feels like it locked,been trying for 30minutes 
    #3
    Cool GTX
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/02/28 19:36:18 (permalink)
    look around 1 min mark
     

     
     

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    Oilyforehead
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/03/01 04:52:45 (permalink)
    Yes,i have watched all videos with installation guides and iv been trying exact same way,but there is no way you can remove it by your own,if you look at comment section there are plenty of people telling they cant remove this bracked,also i found this post on your forum ,you guys really should do a Bracket removable test at your factory before you sell it.

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    #5
    Cool GTX
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/03/01 05:54:15 (permalink)
    Sorry it is being a bear
     
    The correct way to contact EVGA with suggestions & comments is this: https://www.evga.com/support/suggestions.asp
     
    There is also the direct contact with EVGA CS  https://www.evga.com/about/contactus/
     
    I am a volunteer Moderator on the Forums, trying to help other members (not an EVGA Employee)
     
    Though EVGA employees read & reply to many posts on the Forums; they also rely on other members to share helpful tips & other assistance
     
    thanks for sharing that post in your attachment, I was able to find it - https://forums.evga.com/FindPost/2888123
     

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    Oilyforehead
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/03/01 09:15:44 (permalink)
    So there is no actual support from a evga employee? and ya all people say evga got best support ..
    #7
    Cool GTX
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/03/01 09:45:40 (permalink)
    Oilyforehead
    So there is no actual support from a evga employee? and ya all people say evga got best support ..




    No, the message is ---> You need to contact EVGA - (this is basically a user to user support Forum)
     
    direct contact with EVGA CS  https://www.evga.com/about/contactus/
     
    or - You can wait & see if this thread gets a reply

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    EVGATech_DavidO
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/03/01 11:44:34 (permalink)
    Hello Oilyforehead,
     
    So it looks like we are having a little trouble with your CLC. Some times these brackets can be hard to remove, then need to be pressed downward from the bracket and turn it to the right. This would be from the view of the thermal paste side of the CLC. Now as mentioned by Cool GTX this is for user too user responses but from time to time an EVGA employee will chime in to help. If you do have any other questions or concerns please let us know here or contact us over the phone at EVGA Customer Support Line 1 (888) 880-3842 thank you.
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    Oilyforehead
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/03/04 20:43:27 (permalink)
    The tubing rubs up against the side panel,is this okay? or i should do something about it?

    post edited by Oilyforehead - 2019/03/14 11:55:20
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    EVGATech_DavidO
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/03/14 10:50:40 (permalink)
    Oilyforehead
    Yes,i have watched all videos with installation guides and iv been trying exact same way,but there is no way you can remove it by your own,if you look at comment section there are plenty of people telling they cant remove this bracked,also i found this post on your forum ,you guys really should do a Bracket removable test at your factory before you sell it.


    Hello Oilyforehead,
     
    I have sent you an email please reply to me there, if you are not able to please let me know.
    #11
    Cool GTX
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    Re: Need help with evga clc 240 installation on ryzen (am4) 2019/03/14 11:05:06 (permalink)
    I'm glad you got it figured out


    Looks like an Employee from EVGA did make contact with you
     
    Sorry, but  I did Not have a AM4 MB to look at and give you more Help --> (I am a Volunteer)
     
    I moved my radiator on my Intel CPU until the hoses had the best curve and did not rub.
     
    There is a PC product call Anti-Kink Coils that I've used on my custom loops to protect the tubing - you can find them at many online shops
     
    I bought mine from PerformancePCs

    Is this what your talking about -- you had to remove the original mounts the MB shipped with  ?
     


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