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Need help with a defective RMA card

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almoya
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2018/05/18 18:36:30 (permalink)
I'm confused and having trouble following up with a RMA I did recently. I get a response fairly quick from EVGA support, but everyday is a new person and seems like a reset of my issue.
My GTX 1070 Hybrid's pump stopped functioning so an advanced RMA with collateral was started. EVGA mails me a card, and I mail my original card.  But the "new" card's pump also has intermittent vibration, or no vibration on the tubes, and card gets so hot >90c that Windows froze, and I had to hard boot. Multiple restarts of the PC does nothing. Radiator is installed above card, just like the original card that wonderfully worked 2 years but started to have intermittent pump issues for a month until it died. 
 
This is where I'm at in this process:EVGA has my original card, my collateral is being processed for refund, and I have a defective RMA card that still has 1 year warranty. Is there a way to escalate the issue and not start from scratch each time or talk to one person? Would appreciate the help of anyone that has been through same issues.
#1

9 Replies Related Threads
    EVGATech_DanielM
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    Re: Need help with a defective RMA card 2018/05/18 20:28:34 (permalink)
    Hello,

    Thanks for the post and welcome to the forums. If you can, I will be sending you a direct PM to work on your issue directly to see if we can find a resolution. I look forward to your response. 
     
    Daniel 
    #2
    almoya
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    Re: Need help with a defective RMA card 2018/05/18 21:58:10 (permalink)
    Thanks DanielIM, replying to you now.
    #3
    almoya
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    Re: Need help with a defective RMA card 2018/06/15 13:00:33 (permalink)
    Got a second RMA card and it's working beautifully. Thanks to all the customer service reps who have been great!
    #4
    Sajin
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    Re: Need help with a defective RMA card 2018/06/15 13:00:55 (permalink)



    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
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    XrayMan
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    Re: Need help with a defective RMA card 2018/06/15 18:36:44 (permalink)
     
             

                My Affiliate Code: 8WEQVXMCJL
     
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    #6
    EVGATech_DanielM
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    Re: Need help with a defective RMA card 2018/06/16 13:21:35 (permalink)

    #7
    rjohnson11
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    Re: Need help with a defective RMA card 2018/06/16 13:32:27 (permalink)
    More great service from EVGA.

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #8
    Cool GTX
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    Re: Need help with a defective RMA card 2018/06/16 14:16:05 (permalink)
    Great
     
    Might want to edit your title to add "Resolved" or some other word(s) to indicate your issue has been taken care of

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    #9
    XrayMan
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    Re: Need help with a defective RMA card 2018/06/17 00:05:03 (permalink)
    Cool GTX
    Great
     
    Might want to edit your title to add "Resolved" or some other word(s) to indicate your issue has been taken care of




    +1    Need to leave it to the OP to do so there's no complaints.        

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    #10
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