So let me preface this by saying that in all instances prior to this, EVGA has done great from a customer service stand point.
 
I sent back a RTX 2080 XC a week and a half ago for an RMA. The card was idling about 60c and would ramp up and start throttling to 90c playing any title. This is with re-pasting the GPU with IC Diamond which helped it from hitting 95c under load as it was before then. This is my 2nd RMA.
 
Fast forward to today. I get a delivery notification and am excited to use a properly cooled GPU! Happy day!
My excitement was soon crashing down when I unpacked the card and saw deep scratches all over the front plate and multiple bent cooling fins. Now at this time, I am not too upset, these things happen. What really pooped in my cornflakes was when I talked to a Customer Service Rep about this at EVGA...
 
No apology was offered.
He said "Just bend the fins back".
No offer to correct the issue.
 
I am a bit OCD when it comes to my computer components and maintaining them properly and keeping them as pristine as possible. When I send in a physically unblemished product I expect that when one I get back, if not the original, might have a scratch or something minor, but to have actual BENT FINS and multiple deep scratches in the plastic...that's just too much. The main thing that errked me is that the representative acted as if this was completely fine, and didn't even acknowledge that was an issue or unacceptable. You don't take your car to a shop, get it back with dent's and scratches expecting the repair tech to basically say, fix it yourself... The box it shipped in was completely fine, no dents, seals were intact...so someone boxed the product like that before sending it out. 
 
It took me explaining that to him and THEN requesting a courtesy advance RMA for any sort of solution.
 
TL:DR
First bad experience with EVGA and I hope it's not a trend.

I do apologize for that experience. Glad to hear that in the end things were sorted out but that shouldn't have happened in the first place.
Again I do apologize.

roocotz
Appreciated. Unfortunately I wont be able to say for sure until the replacement gets here. Stay tuned...

Please keep us informed when the replacement arrives and the status. 

roocotz
So let me preface this by saying that in all instances prior to this, EVGA has done great from a customer service stand point. I sent back a RTX 2080 XC a week and a half ago for an RMA. The card was idling about 60c and would ramp up and start throttling to 90c playing any title. This is with re-pasting the GPU with IC Diamond which helped it from hitting 95c under load as it was before then. This is my 2nd RMA. Fast forward to today. I get a delivery notification and am excited to use a properly cooled GPU! Happy day!My excitement was soon crashing down when I unpacked the card and saw deep scratches all over the front plate and multiple bent cooling fins. Now at this time, I am not too upset, these things happen. What really pooped in my cornflakes was when I talked to a Customer Service Rep about this at EVGA... No apology was offered.He said "Just bend the fins back".No offer to correct the issue. I am a bit OCD when it comes to my computer components and maintaining them properly and keeping them as pristine as possible. When I send in a physically unblemished product I expect that when one I get back, if not the original, might have a scratch or something minor, but to have actual BENT FINS and multiple deep scratches in the plastic...that's just too much. The main thing that errked me is that the representative acted as if this was completely fine, and didn't even acknowledge that was an issue or unacceptable. You don't take your car to a shop, get it back with dent's and scratches expecting the repair tech to basically say, fix it yourself... The box it shipped in was completely fine, no dents, seals were intact...so someone boxed the product like that before sending it out.  It took me explaining that to him and THEN requesting a courtesy advance RMA for any sort of solution. TL:DRFirst bad experience with EVGA and I hope it's not a trend.

I´m in this situation too,
Send one power supply that i buyed , dead on arrival for 1st rma.
When i receive the new one, come damage, scratched and dead on arrival again.
Os course i will not send it again, taking the risk of come again defective. For me was disrespectfull.
 
My Topic: 
 
forums.evga.com/RMA-Returned-me-an-Damaged-Power-Supply-m2998439.aspx
 
Thanks

3rd time .. Welcome aboard too.
In my situation i will not send it because will pay almost the same for shipping that an new one..

I feel the same way. I just hung up with customer service and it was the worst experience ever.  They sent me a DOA PSU that I bought on the midweek madness sale.  I finally got my hands on a 3070 GPU and was anxious to play with it.  I found the install easy and when I turned on the computer, it just flashed.  I had a buddy of mine look at it and he said the same.  It was just not working.  I called customer service and they told me I had to return the product and pay to ship.  I'm like what?  how does a company charge you shipping for a defective product.  They could not explain to me other than send me out a refurbished PSU that might work.  I already bought a new one and it installed just fine.  I asked to speak to a supervisor and I got this guy Jeff.  Totally rude and he didn't seem like he cared one bit.  When I told him why should I pay for shipping when it was broken. His answer was, "do stores pay for your gas if you drive over there to return something?"  Seriously, (Deleted for Foul Language).  Why would anyone pay for EVGA with rude people working. I would never talk to anyone like that. He showed 0 empathy and this guy should be fired.  Yes, I was angry but you don't talk to anyone like that.  He eventually did cover the shipping because the product was defective.  After this, I would never buy anything from EVGA. This was my first and only time I will buy with EVGA. I will definitely reach out to corporate for this experience.