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Hot!Motherboard whoops

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EVGATech_LeeM
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Re: Motherboard whoops 2022/07/26 16:06:05 (permalink)
casper02
EVGATech_LeeM
casper02
Ive never paid attn till today actually my motherboard doesnt say x570 when it lights up it actually says z590. Am i the only one? Lol my x570 Dark btw

Sorry for the delay in responding here, but we were able to confirm the issue was on our end.  One of our reps will reach out to you to see how we can assist you with getting your motherboard looking the way it should.


Have yet to hear from you guys

Sorry about that.  You might not hear back until tomorrow because we're still working out some details with our MB team to get the parts to assist you.
#31
Harriman
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Re: Motherboard whoops 2022/07/29 03:08:32 (permalink)
Cool GTX
casper02
So i guess ill just live with it



1)  Call EVGA Customer Service, and they Will make a Note in your file,
 
Then if you ever need an RMA for this MB it will be documented
 
Give them "your" thread for details ---> https://forums.evga.com/FindPost/3565533


this is a VERY GOOD idea and also, DON"T CHANGE IT! , goofs like that are ALWAYS rare and popular to hear about, one of the comments about someone maybe offering you more than retail is not entirely Fantasy, I've even had a Bobble head Dark Knight figure where the bottom of the base said trademark MARVEL! (Batman is DC, not Marvel) and that wee little glitch paid me back MANY TIMES!! what I paid for it .... relish the mistake!!
#32
Azureblood2
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Re: Motherboard whoops 2022/07/30 14:31:56 (permalink)
In the device manager there are several devices that identify as 'Z590' on my X570 FTW... more than likely this is 90% the same board with different chipset, socket, bios, and branding.  I wonder how if this was a single board or if it was an entire batch where they slapped the wrong branding plateon it?
#33
the_Scarlet_one
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Re: Motherboard whoops 2022/07/30 18:01:58 (permalink)
It wouldn’t make sense for the devices in device manager to show as z590 though.. I wonder how that would even show up.. are you sure you bought an x570 board lol.

<- Main PC Specs
 
<- mATX build
#34
Azureblood2
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Re: Motherboard whoops 2022/07/30 19:03:20 (permalink)
Yes I bought an X570, Z590 doesn't support AMD processors and I most certainly have an AMD Ryzen 5950x.

The z590 devices showing up in device manager seems tells me that this model of motherboard is just a slightly modified z590.  They swapped out the Intel chipset / socket for an AMD socket / x570 chipset.  All other non-platform specific components on the board are probably from the z590 board.

The devices that show up in device manager are micro controllers, probably related to RGB / fan control. Since these aren't platform specific, it makes sense for them to be shared between two similar boards.  Having them identify as x570 / z590 even though they are identical parts would increase overhead and potentially leave them with unusable stock that could be used to make a board of the opposite model.

This is EVGAs first AMD board in a long time (if ever?), so it makes sense they wanted to go the safe route.  They modified an existing board design and re-used as much of the components of said board as they could. As evidenced by the OP having z590 branding instead of x570, they also share the same production line. 
#35
Tuxedo.
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Re: Motherboard whoops 2022/07/30 23:33:31 (permalink)
I have a X570 Dark and in the device manager is it showing me an Z590 MCU aswell. 
It was the same on the board I RMA'd 
#36
Epsolike
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Re: Motherboard whoops 2022/07/31 05:05:39 (permalink)
Azureblood2
Yes I bought an X570, Z590 doesn't support AMD processors and I most certainly have an AMD Ryzen 5950x.

The z590 devices showing up in device manager seems tells me that this model of motherboard is just a slightly modified z590.  They swapped out the Intel chipset / socket for an AMD socket / x570 chipset.  All other non-platform specific components on the board are probably from the z590 board.

The devices that show up in device manager are micro controllers, probably related to RGB / fan control. Since these aren't platform specific, it makes sense for them to be shared between two similar boards.  Having them identify as x570 / z590 even though they are identical parts would increase overhead and potentially leave them with unusable stock that could be used to make a board of the opposite model.

This is EVGAs first AMD board in a long time (if ever?), so it makes sense they wanted to go the safe route.  They modified an existing board design and re-used as much of the components of said board as they could. As evidenced by the OP having z590 branding instead of x570, they also share the same production line. 


Tuxedo.
I have a X570 Dark and in the device manager is it showing me an Z590 MCU aswell. 
It was the same on the board I RMA'd 


Both of these are correct, i think there were posts revealing that even the BIOS code contains Z590 in places. I have certainly seen some of the drivers suggesting similar.
It is indeed starting out the same as a Z590 board in the manufacturing and seems like key elements change. This explains why the person with the X570 board received a Z590 cover accidentally, that step in manufacturing got overlooked.
That being said i didn't experience any kind of issues whatsoever.

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#37
casper02
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Re: Motherboard whoops 2022/08/16 17:09:16 (permalink)
Update: i got a call today from a rep. They were gonna send the part so i can correct the issue.
#38
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