EVGA

Most messed up services.

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Sjungfil
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2018/10/08 14:24:00 (permalink)
What a terrible services and customer care.
-Bought a sc15 laptop little over 2 months ago.
-about a month after graphic issue appeared.
-RMA started (paid myself)
-got my laptop back about 2 weeks after
-3 days after same issue reoccured(worse this time)
-2nd RMA started.
-rep told me they can't and dont do expedite shipping.
-laptop picked up by UPS ground.
-called EVGA and spoke with the supervisor who told me that he will start the expedite shipping return.
-got the laptop back (replaced with another RMAed laptop)
-noticed battery is not charging
-contacted and 3rd RMA started.
-week later got the laptop back
-plugged in the charger and cable turned on the laptop and BIOS page appeared.
-contacted and was told they sent a laptop without installing windows.
-EVGA suggested another RMA

I had to miss work for the UPS pickup. I've wasted about a month on just doing the RMA. The worst company I have ever dealt with. EVGA offered a full refund. That's the least they can do. The amount of time and money I had to waste is not gonna be considered as anything.
post edited by XrayMan - 2018/10/08 14:31:18
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    XrayMan
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    Re: Most messed up services. 2018/10/08 14:32:06 (permalink)
     
    Title edited because of foul language used. Please don't use those type of words in the forums. Wait for help from a Tech. Also, I am moving this thread to the Warranty section.

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    Tech_RayH
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    Re: Most messed up services. 2018/10/08 16:24:38 (permalink)
    I do very much apologize about your experience. It is not normal to have that many issues with Laptop.
    You can I spoke directly about these issues. If you have any more questions or concerns, please do not hesitate to reach out to me directly.
    - Ray

    ...an untrammeled flow of words in an open forum.
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    #3
    Mayora13
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    Re: Most messed up services. 2018/10/08 23:45:53 (permalink)
    Wow.. Did all that in one month? You must be in the US.
    I did 1 RMA, took me 6 months (for another brand product, a Microphone, from US to Asia) -> Stupid, slow, greedy & corrupt custom people in my country ><
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    yllanos
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    Re: Most messed up services. 2018/10/26 15:08:44 (permalink)
    Hi. Also on an RMA. As I have mentioned on another thread, I have been without GPU and no production done on my PC for a month now, and this is just for 1st RMA. I guess OP is lucky they he/she is in on US, otherwise it would have been way worse.
     
    Most other companies have some kind of local representative you can address to. But this is completely disorganized and a completely dissapointing service. 
     
    EVGA used to be my main manufacturer for core PC components, but with this experience, I'm starting to reconsider. 
     
    Now on my case, I just hope the RMA turns out to work fine, otherwise I will buy from another brand and sell whatever is received from 2nd RMA
    #5
    theplasticbling
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    Re: Most messed up services. 2018/10/27 18:32:07 (permalink)
    The service EVGA is giving me is ABSOLUTELY REDICULOUS. I am making a post about it and suggest you read it.
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    Tech_JoseC
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    Re: Most messed up services. 2018/10/28 10:55:36 (permalink)
    yllanos
    Hi. Also on an RMA. As I have mentioned on another thread, I have been without GPU and no production done on my PC for a month now, and this is just for 1st RMA. I guess OP is lucky they he/she is in on US, otherwise it would have been way worse.
     
    Most other companies have some kind of local representative you can address to. But this is completely disorganized and a completely disappointing service. 
     
    EVGA used to be my main manufacturer for core PC components, but with this experience, I'm starting to reconsider. 
     
    Now on my case, I just hope the RMA turns out to work fine, otherwise I will buy from another brand and sell whatever is received from 2nd RMA




    Your case is unfortunately a shipping error with Skynet, your case is handled and corrected by our Miami team. Please feel free to contact us at soporte@evga.com if you have any other questions or concerns regarding your RMA.
     
    -Jose C
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