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Hot!Monitors don't always turn on after they are in standby mode [SOLVED]

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jmdz06
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2020/05/31 12:31:30 (permalink)
Hello,
 
I have a multi-monitor setup (2 on DP and one on HDMI) with a GTX 1080 Ti and Win 10 64-bit. I've noticed that for the past several weeks (maybe 8 or so) that when my monitors enter standby mode due to PC inactivity, there's a 50-50 shot that when I move the mouse or hit a key on the keyboard that they will not turn on. I have the monitor sleep time set to 30 minutes, but the PC sleep setting is disabled. The PC functions normally otherwise (I get music/youtube to play and the like) and I don't see any errors in the system event viewer suggesting there was a GPU driver issue. 
 
What I've tried:
- Unplugging the cables and plugging them back in
- turning the monitors power off/on
- updating GPU drivers (445.87 - that was the second time I tried updating drivers)
- Different combinations of monitors (ie all 3, different pairs and only 1)
- different DP ports
 
The only way I've been able to resolve the issue is to manually power down the PC and restart it. 
 
I tried searching this and other forums, but it seems the only results I can find are related to the PC entering sleep mode which doesn't pertain to my issue. 
 
Any thoughts?
 
 
 
post edited by jmdz06 - 2020/06/24 07:47:57

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#1

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    Cool GTX
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    Re: Monitors don't always turn on after they are in standby mode 2020/05/31 12:52:25 (permalink)
    Run this tool from Nvidia:  DP 1.3 / 1.4 monitor could blank screens on boot until the OS loads or Hang on Boot
     
    also make sure that if your monitor has "Deep Sleep" .. you have turned it off
     
    Yes, sounds like a BIOS, Windows or Driver update was the cause of this new issue

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    Kbird666
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    Re: Monitors don't always turn on after they are in standby mode 2020/06/20 16:46:15 (permalink)
    jmdz06
    Hello,
     
    I have a multi-monitor setup (2 on DP and one on HDMI) with a GTX 1080 Ti and Win 10 64-bit. I've noticed that for the past several weeks (maybe 8 or so) that when my monitors enter standby mode due to PC inactivity, there's a 50-50 shot that when I move the mouse or hit a key on the keyboard that they will not turn on. I have the monitor sleep time set to 30 minutes, but the PC sleep setting is disabled. The PC functions normally otherwise (I get music/youtube to play and the like) and I don't see any errors in the system event viewer suggesting there was a GPU driver issue. 
     
    What I've tried:
    - Unplugging the cables and plugging them back in
    - turning the monitors power off/on
    - updating GPU drivers (445.87 - that was the second time I tried updating drivers)
    - Different combinations of monitors (ie all 3, different pairs and only 1)
    - different DP ports
     
    The only way I've been able to resolve the issue is to manually power down the PC and restart it. 
     
    I tried searching this and other forums, but it seems the only results I can find are related to the PC entering sleep mode which doesn't pertain to my issue. 
     
    Any thoughts?
     
     
     




    Late reply but I haven't been to the forum in a while ---
     
    I had/Have the same issue with my 1070 Ti FTW2 but the advise hear from Sajin I believe was to remove the Nvidia HD Audio Driver and this has seemed to mitigate the Issue - until 446.14 - then it was back but seems to have stopped again and reinstalling the Drivers
     
    I'll see if I can find the Post from last year...  EVGA even sent me a new Card as they thought it was the Card and Benq swapped out my monitors as well , as did Startech for the DP cables but the only thing that helped was Sajin's advice.
     
    KB.
     
    Sorry could find it ....maybe it was late 2018? I can't look that far back apparently so @Sajin  will maybe drop in and confirm.
     
     
    post edited by Kbird666 - 2020/06/20 17:00:25

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    #3
    Sajin
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    Re: Monitors don't always turn on after they are in standby mode 2020/06/20 19:17:33 (permalink)
    Yep, removing the nvidia hd audio driver, and only running the standard microsoft driver will help with sleep issues. 

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    HeavyHemi
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    Re: Monitors don't always turn on after they are in standby mode 2020/06/22 07:27:34 (permalink)
    Sajin
    Yep, removing the nvidia hd audio driver, and only running the standard microsoft driver will help with sleep issues. 




    It's not a sleep issue. The issue is the monitors are not showing a display after they are in standby. The system is still running and has not entered sleep mode.
     
    jmdz06
    Hello,
     
    I have a multi-monitor setup (2 on DP and one on HDMI) with a GTX 1080 Ti and Win 10 64-bit. I've noticed that for the past several weeks (maybe 8 or so) that when my monitors enter standby mode due to PC inactivity, there's a 50-50 shot that when I move the mouse or hit a key on the keyboard that they will not turn on. I have the monitor sleep time set to 30 minutes, but the PC sleep setting is disabled. The PC functions normally otherwise (I get music/youtube to play and the like) and I don't see any errors in the system event viewer suggesting there was a GPU driver issue. 
     
    What I've tried:
    - Unplugging the cables and plugging them back in
    - turning the monitors power off/on
    - updating GPU drivers (445.87 - that was the second time I tried updating drivers)
    - Different combinations of monitors (ie all 3, different pairs and only 1)
    - different DP ports
     
    The only way I've been able to resolve the issue is to manually power down the PC and restart it. 
     
    I tried searching this and other forums, but it seems the only results I can find are related to the PC entering sleep mode which doesn't pertain to my issue. 
     
    Any thoughts?
     
     
     


     
    You might, as a test,  have to go clear back to say the 411.XX driver series. What version of Windows 10 are you using?
    post edited by HeavyHemi - 2020/06/22 07:35:12

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    #5
    jmdz06
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    Re: Monitors don't always turn on after they are in standby mode 2020/06/24 07:53:58 (permalink)
    Hey all - 
     
    Thanks for the suggestions. I think I've managed to figure it out...
     
    After pulling out what little hair I had a bit of luck. There was another recurring issue that I hadn't connected to this one - when gaming (and only while gaming), the displays would randomly go blank and the only way to recover was to restart the PC. It would happen no matter what game and at seemingly random intervals. One time when I reset the computer, right after POST, I got a message saying something about making sure the video card power was connected. Odd, but I heeded the advice and made sure all the connections were tight - at the PSU, at the GPU and at the MOBO for good measure. After that little back-to-basics (seriously, is it plugged in?!) exercise, I'm now 11 days free of both the random crashes and all 3 monitors will wake up from sleep as expected. 
     
    So, moral of the story... don't skip the basics :)

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    #6
    Sajin
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    Re: Monitors don't always turn on after they are in standby mode 2020/06/24 10:51:57 (permalink)


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    Cool GTX
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    Re: Monitors don't always turn on after they are in standby mode 2020/06/24 11:30:30 (permalink)
    jmdz06
    Hey all - 
     
    Thanks for the suggestions. I think I've managed to figure it out...
     
    After pulling out what little hair I had a bit of luck. There was another recurring issue that I hadn't connected to this one - when gaming (and only while gaming), the displays would randomly go blank and the only way to recover was to restart the PC. It would happen no matter what game and at seemingly random intervals. One time when I reset the computer, right after POST, I got a message saying something about making sure the video card power was connected. Odd, but I heeded the advice and made sure all the connections were tight - at the PSU, at the GPU and at the MOBO for good measure. After that little back-to-basics (seriously, is it plugged in?!) exercise, I'm now 11 days free of both the random crashes and all 3 monitors will wake up from sleep as expected. 
     
    So, moral of the story... don't skip the basics :)


     
    Yep its usually the details that get you.
     
    Power cables sometimes get very tight before they are fully installed - or - one of the wires backs up a bit in the plastic socket  that is why I press on the wires when installing
     
     
    Checking Power connections should always be one of the first thing anyone does & reinstalling in the PCIe slot
     
    Glad you got it sorted

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