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Hot!Monitor Goes Black For 1-ish Seconds Randomly

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jump_ace
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2020/09/24 20:44:18 (permalink)
Hi all,
 
Since day one my EVGA 2080 Super Hybrid has had an issue where at random times, my monitor will go black for about a second.  I can't seem to track down the issue, it's just the DP, HDMI works just fine all day everyday.  Here's what troubleshooting I've done so far:
 - Tried a 2070 Super Hybrid, same issue almost immediately as well
 - Tried a different DP cable
 - Tried a different monitor
 - Tried a Corsair 750w 80+ Platinum p/s instead of my EVGA 750w 80+ gold p/s
 - The same DP cable and monitor work just fine using the onbaord DP on my motherboard, all day everyday
 - Tried the latest EVGA drivers
 - Turned off fast startup
 - Tried just microsoft drivers after using DDU to remove all the drivers
 - Tried a different PCI-E slot on my motherboard
 - Underclocked my VC about 10% (is around 40 degrees idle)
 - It doesn't matter what I'm running if anything, it's just random(?)
 - Zero BSODs with my PC it's about 3 months old
 - Not daisy chaining the power to the VC
 - Tried every DP on the VC
 - My +12v is rock solid at 12.172 (EVGA p/s) and 12.076 (Corsair p/s)
 - Updated MoBo firmware
 - Tried a different refresh rate, 59Hz, 144Hz and when I select 60Hz windows just flips it back to 59Hz.  Odd.
 - Disconnected my TV (using HDMI cable currently)
 - Changed the Nvidia control panel 3D settings > power mgt. mode to prefer maximum performance
 - No issues with the display coming back on after locking my computer for a few hours, it's set to never hibernate
 - The latest thing I tried just now was to turn off G-Sync...I am not holding out hope.
 
Some Specs:
 - Nothing is overclocked
 - Win 10 Pro x64
 - 32GB of Corsair Dominator DDR4 RAM running at spec
 - i5-9600K Corsair water-cooled unit
 - ASUS ROG Strix Z390-E Gaming LGA 1151 MoBo
 
Is there something else I can try outside of another motherboard?  I'd 'prefer' to not completely tear this apart and re-apply paste etc because my onboard DP works just fine as does the HDMI.  I want to say it's a driver issue, but I went down that road first.
 
I've googled this and so far I haven't had any success.  Any suggestions?  And thanks in advance!
 
 
Jerome
post edited by jump_ace - 2020/09/24 21:20:20
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    aka_STEVE_b
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/09/25 06:59:37 (permalink)
    Over the years , there has always been small little issues with Displayport / monitors & drivers.
     ..And sometimes it's just cheap cables....but... it's usually just quirks in the format between the code for the monitors & the code of the graphic drivers. 
      I've used 2 different monitors over the years that the monitor manufacturer even had to put out firmware updates just to fix displayport problems.  ( check your monitor maker for that also )
     
    Not saying that is your issue , just pointing out how incredibly difficult it has been over the years for people to troubleshoot .
     
     

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    #2
    jump_ace
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/09/25 07:24:16 (permalink)
    That's not a bad idea Steve, I'll try that next, thanks!  Turning off G-Sync didn't make a difference.
     
    No firmware available at the dell website for my 27" gaming monitor, o well.
     
     
    Jerome
    post edited by jump_ace - 2020/09/25 07:47:45
    #3
    jump_ace
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/02 11:46:31 (permalink)
    Any other suggestions?
     

    Jerome
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    aka_STEVE_b
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/02 12:23:31 (permalink)
    turn on/ or off hardware acceleration for the browser
    turn on/ or off hardware acceleration for windows also .
     
    Google search for the procedures.

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    #5
    jump_ace
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/04 21:46:47 (permalink)
    I tried that too and turned off the freesync option on my monitor, we'll see!
     
     
    Jerome
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    gregoryv
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/08 23:23:22 (permalink)
    Hi. Did you find a source for your problem?
    Recently I noticed similar issue with my new BenQ 4K monitor and 2080Ti XC Gaming.
    I have two monitors connected to my GPU. BenQ 4K 32" connected via HDMI and Asus 34" connected via DP.
    Randomly it going black for one two seconds (only BenQ). It happens very randomly during gaming.
     

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    jump_ace
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/09 07:20:04 (permalink)
    No I haven't yet.  I need to call Dell and get my monitor swapped under warranty, thats my next step.  So far the internet hasn't helped one bit.  I'll report back my findings once I do get the monitor replaced, though I'm expecting the exact same behavior because my onboard doesn't seem to produce the issue from what I can tell.
     
    Jerome
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    aka_STEVE_b
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/09 08:18:16 (permalink)
    I also read that it can be a temporary restart of the Nvidia driver in Windows due to quick dropout/ crashes internally .... which is not a fix or help - just a FYI

     
    and here's this too .. https://forums.evga.com/C...ng-Guide-m3046627.aspx
    post edited by aka_STEVE_b - 2020/10/09 11:13:08

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    Pizius
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/09 10:59:32 (permalink)
    i have the same gpu, and sometimes it happened to me too.
    but for me it has happened only at cold start of the pc, it booted into windows, then past 2-3 seconds, the monitor flashed and gone black for 1sec then worked normally.
    but i found that if i switch on the monitor before the pc it would cause the issue, if i leave the monitor on stand by, never happened.
    also some driver release can cause the issue, because if the card work ìs well in benchmark and games, i think it's a driver problem. but wait for more experied user
     
    #10
    jump_ace
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/14 09:51:36 (permalink)
    One of the steps was to disable startup items, I did that and it was okay for a while (admittedly, not long enough).  I then re-enabled my 6 startup items, the black flicker happened again.  The only screen related startup item is Steam.  So I turned that off and I'll wait a longer time this time.  I do have Steam configured to use that Big Box or whatever the blue screen version is and to have it flip my primary monitor as I only game via my TV and HDMI (never a problem via HDMI).  So we'll see, it makes sense that it could be Steam.  But I still am leaning toward a driver issue as I've ruled out any hardware issues at this point.  I did boot into safe mode for a few hours without a black flicker.
     
    EDIT: A minute later, it went black without Steam running.  Boo.....
     
     
    Jerome
    post edited by jump_ace - 2020/10/14 09:57:04
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    Cool GTX
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/14 10:10:21 (permalink)
     
    With DP --> Always use a Certified Cable, they do Not have to be expensive cables   Products Database - DisplayPort
     
    Are you using the setting that the TV recommends, when connected to a PC ?

    This is a handy Guide  How to fix black screen problems on Windows 10

    When your Windows 10 PC displays a black screen, use this guide to troubleshoot and resolve this issue.
    ---------------
     
    I've also seen issues on Windows 10 PC that were caused by the OS - "scanning for updates" - usually this causes the PC to hang & stutter
     

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    jump_ace
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/16 13:35:55 (permalink)
    I tried all the applicable steps in that guide, no difference.  I did just adjust the tv settings slightly by enabling the Gaming mode, we'll see.  It's off 99% of the time.  When I did boot into safe mode, I didn't seem to have a problem, so this is a driver issue I think.  I've just gone ahead and connected my 'work monitors' do the onboard DP and HDMI ports and have my TV on the HDMI port of the VC for my racing games.  Bummer this isn't fixable, I'll just grab a Radeon card when they come out and are in stock (LOL).  This is my third time trying Nvidia, again failing miserably and I wager I won't have a problem with the AMD card.
     
     
    Jerome
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    HeavyHemi
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/16 17:37:17 (permalink)
    I've had this problem forever. Sammy 4K. Does not matter what cable, what driver etc etc... Every once in awhile a one second or so black screen. No indication anything at all happened, no error, does not affect what is going on on screen. I am convinced it's a handshake issue with  HDCP. As steve  implies a data or sync issue.

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    jump_ace
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/16 18:27:12 (permalink)
    Yep, I'm a sys admin and been doing IT things since the '98 days, I've seen a lot and I've done enough testing/swapping/troubleshooting the past 4 months to know it's an issue with the card.  I also had the same problem with a 2070 Super I bought to test and promptly returned.  DP be damned, why not just give us HDMI ports?
     
     
    Jerome
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    HeavyHemi
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/16 20:35:46 (permalink)
    jump_ace
    Yep, I'm a sys admin and been doing IT things since the '98 days, I've seen a lot and I've done enough testing/swapping/troubleshooting the past 4 months to know it's an issue with the card.  I also had the same problem with a 2070 Super I bought to test and promptly returned.  DP be damned, why not just give us HDMI ports?
     
     
    Jerome


    If you're a decades long expert, (don't get me started on how many decades I followed around 'IT specialists' cleaning up a mess they left... but I digress) you should know this answer. Why do you feel HMDI, a TV standard, is superior? And why do you believe every single Nvidia GPU has faulty DP? I have the same problem you do, but only on HDMI.  HDMI be damned, why not just give us DP ports? 
     

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    davevt31
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/16 21:31:58 (permalink)
    I always thought that the brief screen going black was a G-Sync thing.


     

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    jump_ace
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    Re: Monitor Goes Black For 1-ish Seconds Randomly 2020/10/17 08:57:20 (permalink)
    I do know the answer, Nvidia cards have left an awful taste in my mouth.  This is the third Nvidia card I've tried over the past 20 years or so, I always end up going back to AMD.  I think the DP are bad on this specific series of cards and am wishing they had more HDMI ports since it works fine.  I've been running DP onboard for a week with no issues.  I'll just ebay this card when I get my hands on an AMD one.
     
    Jerome
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