EVGA

Missing Package

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rvdnsx
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2021/10/12 18:21:54 (permalink)
Just arrived home from work and had a package from EVGA that shows as delivered this afternoon. Looked all around my home and nothing is there. I contacted the shipping company and they said I have to contact EVGA. Their toll free support number is closed for the evening. Can someone point me in the right direction for emailing them? Or do I have to wait until tomorrow morning to call?
#1

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    Chaos_21
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    Re: Missing Package 2021/10/12 18:34:38 (permalink)
    Every package I've received from EVGA has required a signature....that's strange. Did the policy change?

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    #2
    rvdnsx
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    Re: Missing Package 2021/10/12 18:36:15 (permalink)
    Not sure but no one was home to sign for it. The shipping company even said they left it with no signature due to COVID.
    #3
    ty_ger07
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    Re: Missing Package 2021/10/12 19:01:19 (permalink)
    rvdnsx
    Can someone point me in the right direction for emailing them? Or do I have to wait until tomorrow morning to call?

    Either method will fall on deaf ears while the business is closed for the day.
    #4
    rjohnson11
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    Re: Missing Package 2021/10/13 00:34:17 (permalink)
    Call EVGA immediately during normal business hours

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    #5
    rvdnsx
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    Re: Missing Package 2021/10/14 05:36:34 (permalink)
    Ended up calling them and they are filing an investigation with UPS that could take up to 8 days for a resolution.
    #6
    XrayMan
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    Re: Missing Package 2021/10/14 19:37:24 (permalink)
     
    Keep us informed of any updates to this.

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    #7
    Nozler
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    Re: Missing Package 2021/10/14 19:39:40 (permalink)
    Thats scary keep on top of it.Tic Toc morrow is my day too

    heatware
     
    #8
    rjohnson11
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    Re: Missing Package 2021/10/14 23:52:37 (permalink)
    UPS has lost more than 1 item addressed to me but these types of issues are resolved quickly. 

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    #9
    NazcaC2
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    Re: Missing Package 2021/10/17 02:18:57 (permalink)
    You probably should consider saying in the notes to the shipping company to put the package somewhere other than in plain sight. We all have seen the porch pirate videos that are going around.
    post edited by NazcaC2 - 2021/10/17 19:34:39


    #10
    rjohnson11
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    Re: Missing Package 2021/10/17 02:26:09 (permalink)
    Having a security camera running for your front entrance is also beneficial. 

    AMD Ryzen 9 5950X,  Corsair Mp600 Pro M.2, 128GB DDR4  Crosshair VIII Hero, RX 6900 XT Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #11
    Hoggle
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    Re: Missing Package 2021/10/17 02:50:13 (permalink)
    Chaos_21
    Every package I've received from EVGA has required a signature....that's strange. Did the policy change?




    It changed with the pandemic. They are not to interact with customers and they often just shout "UPS" and leave or knock on the house. I was told by a driver dropping off where I work that they got told not to even touch a surface that others might have touched like a doorbell (this was early in the pandemic).
     
    I agree with rjohnson that a video doorbell or other camera can be really helpful but another option is calling and seeing if the package can be held for pickup and that works well for most things. Just make sure you show up with the tracking number for all items as well as your ID.

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    #12
    rvdnsx
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    Re: Missing Package 2021/11/02 13:43:57 (permalink)
    Just an update on this, EVGA contacted UPS and filed a claim for a lost package. EVGA then finally offered a replacement.
    #13
    yodap
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    Re: Missing Package 2021/11/02 14:38:22 (permalink)
    rvdnsx
    Just an update on this, EVGA contacted UPS and filed a claim for a lost package. EVGA then finally offered a replacement.

    Thanks for the update!


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    #14
    alanho604
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    Re: Missing Package 2021/11/09 14:48:02 (permalink)
    I'm a still waiting for my package from UPS, they seem to be notorious for losing customer packages. I will give UPS a few more days before contacting EVGA to fill a claimed for lost packages.
     
    Why is EVGA even using UPS even though they are one of the worst delivery company?
     
    #15
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