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Looks Like An RMA upgrade but.

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unknown_sage
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2018/02/26 23:48:42 (permalink)
So one of my 970's are upgrading to a (says pending right now) 1060 FTW+  DT Gaming  06G-P4-6366-KR on an RMA evga received last Friday.
But my other 970 is still good so now I wont get that sweet sli.
Should I just run the 1060 by itself if I actually do get it? (really gonna miss that sli)
I don't want to neglect my working 970 if it still might last a bit longer :D
First world problems.. lol
 
 
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    Sajin
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    Re: Looks Like An RMA upgrade but. 2018/02/26 23:54:40 (permalink)
    Let evga know you have an sli setup, and they should sent out another 1060 ftw+ to replace your other 970, so you can get your sli back. 
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    unknown_sage
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    Re: Looks Like An RMA upgrade but. 2018/02/27 00:07:27 (permalink)
    Ok great I did click the bubble for the sli to hopefully get another 970 but looks like they are out of course but I only sent in the 1 970 so looks like I gotta fork over another 60 to send the other I guess. East coast shipping from.
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    unknown_sage
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    Re: Looks Like An RMA upgrade but. 2018/02/27 00:48:05 (permalink)
    I really will send in the other even though it's working if they allow that.
    I'm gonna be so happy if it can be done yay! 
    It'll be so worth it, uber upgrades and I'll never leave EVGA FTW ;D
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    Dr.Death
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    Re: Looks Like An RMA upgrade but. 2018/02/27 07:37:07 (permalink)
    like sajin said  [kinda a]   if your using SLI and one goes bad  you check the sli box  and if evga don't have a matching card /sli compatible direct replacement   you would then need to send in both cards to get 2 cards back  to maintain  your SLI set up .. 
     
    so you had 2 970's  and no RMA replacement  of sli compatible  970's  and they offer you a 1060   you have the SLI checked off  in the rma statement  you then send in the 2 970's to get back 2 1060's    ..
     
    now if you did not do this up front  to start with ?????   its now between you and evga to work it out   .  just remember  with the miners  garbing up all the cards and the stocks and prices are how they are today   you don't know how well they would want to work that out after the fact  ?
     
    seeing you claim you did check the box for SLI I'm sure EVGA will work it out just fine    . you send in the 970 and get back another 1060  for youer sli set up..
     
    thing is  does a 1060 do SLI ??   see you now may need to send in the 1060  as well    .   I thought that SLI was 1070's and above only
     
    ''Nvidia has confirmed that the GTX 1060 will not support SLI saying that they are focusing SLI on the enthusiast gaming/hardcore markets. The GTX 1060 does not have an SLI connection on the GPU''
    post edited by Dr.Death - 2018/02/27 07:47:21
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    Sajin
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    Re: Looks Like An RMA upgrade but. 2018/02/27 11:36:45 (permalink)
    Dr.Death
    like sajin said  [kinda a]   if your using SLI and one goes bad  you check the sli box  and if evga don't have a matching card /sli compatible direct replacement   you would then need to send in both cards to get 2 cards back  to maintain  your SLI set up .. 
     
    so you had 2 970's  and no RMA replacement  of sli compatible  970's  and they offer you a 1060   you have the SLI checked off  in the rma statement  you then send in the 2 970's to get back 2 1060's    ..
     
    now if you did not do this up front  to start with ?????   its now between you and evga to work it out   .  just remember  with the miners  garbing up all the cards and the stocks and prices are how they are today   you don't know how well they would want to work that out after the fact  ?
     
    seeing you claim you did check the box for SLI I'm sure EVGA will work it out just fine    . you send in the 970 and get back another 1060  for youer sli set up..
     
    thing is  does a 1060 do SLI ??   see you now may need to send in the 1060  as well    .   I thought that SLI was 1070's and above only
     
    ''Nvidia has confirmed that the GTX 1060 will not support SLI saying that they are focusing SLI on the enthusiast gaming/hardcore markets. The GTX 1060 does not have an SLI connection on the GPU''


    Yes, 1060's don't officially support sli, but the op could use different sli to make it work.
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    Dr.Death
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    Re: Looks Like An RMA upgrade but. 2018/02/27 11:54:13 (permalink)
    ya but theres no bridge tab  so it has to run off the boards slots
     
    like from here
     
    ''The GTX 1060s do not have SLI fingers and can only communicate via the PCIe bus, without a bridge, thereby demanding that applications support MDA (Multi-Display Adapter) or LDA Explicit (Linked Display Adapter) to actually leverage both cards. NVidia does not officially support dual GTX 1060s.''
     
    https://www.gamersnexus.net/guides/2519-gtx-1060-sli-benchmark-in-ashes-multi-gpu
     
    I'd get back with evga for something real life and practical  to use
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    Sajin
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    Re: Looks Like An RMA upgrade but. 2018/02/27 12:03:11 (permalink)
    Dr.Death
    ya but theres no bridge tab  so it has to run off the boards slots
     
    like from here
     
    ''The GTX 1060s do not have SLI fingers and can only communicate via the PCIe bus, without a bridge, thereby demanding that applications support MDA (Multi-Display Adapter) or LDA Explicit (Linked Display Adapter) to actually leverage both cards. NVidia does not officially support dual GTX 1060s.''
     
    https://www.gamersnexus.net/guides/2519-gtx-1060-sli-benchmark-in-ashes-multi-gpu
     
    I'd get back with evga for something real life and practical  to use


    True, but the first version of sli (used on 900 series cards and below) never really communicated over the bridge until pascal (10 series cards) were released. How do I know that? I tested performance with and without the sli bridge on my titan x maxwell cards. The performance was the same no matter if the sli bridge was on or off.
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    ty_ger07
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    Re: Looks Like An RMA upgrade but. 2018/02/27 12:58:15 (permalink)
    Sajin
    Dr.Death
    ya but theres no bridge tab  so it has to run off the boards slots
     
    like from here
     
    ''The GTX 1060s do not have SLI fingers and can only communicate via the PCIe bus, without a bridge, thereby demanding that applications support MDA (Multi-Display Adapter) or LDA Explicit (Linked Display Adapter) to actually leverage both cards. NVidia does not officially support dual GTX 1060s.''
     
    https://www.gamersnexus.net/guides/2519-gtx-1060-sli-benchmark-in-ashes-multi-gpu
     
    I'd get back with evga for something real life and practical  to use


    True, but the first version of sli (used on 900 series cards and below) never really communicated over the bridge until pascal (10 series cards) were released. How do I know that? I tested performance with and without the sli bridge on my titan x maxwell cards. The performance was the same no matter if the sli bridge was on or off.

    Umm, EXCUSE ME! That is not true. Maybe your system configuration for some reason didn't utilize the SLI bridge due to your modern motherboard, modern drivers, modern graphics card, or whatever reason it decided that the SLI bridge wasn't necessary, but it is completely false to say that SLI didn't use to use the SLI bridge. There are a lot of people who have used SLI with PCI-E v1.0 and v2.0 motherboards who would strongly disagree with you. For one, me. I have first hand experience where a damaged SLI bridge or poor bridge contact caused artifacts, a strobe effect, or color issues; and where the lack of SLI bridge caused SLI to either stop working or decreased performance by a large amount.

    Regarding the person seeking assistance, you neer to assert yourself. EVGA owes you an official, proper working SLI configuration to replace your SLI configuration. I would definitely cry fowl if they try to replace only one video card with a non-SLI compatible replacement or try to give you two 1060 cards and tell you to make SLI work using unofficial methods.
    post edited by ty_ger07 - 2018/02/27 13:09:21

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    #9
    Sajin
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    Re: Looks Like An RMA upgrade but. 2018/02/27 13:06:08 (permalink)
    I tested both pci-e 3.0 @ x8 & x16, as well as pci-e 2.0 @ x16. Couldn't test pci-e 1.0.
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    Dr.Death
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    Re: Looks Like An RMA upgrade but. 2018/02/27 13:46:27 (permalink)
    https://www.nvidia.com/en-us/geforce/products/10series/geforce-gtx-1060/
     
    NVIDIA SLI® Ready =  NO!  
     
    maybe someone prefers the unofficial way .   all I see is you got a sli supported official from NVidia  and in return you got a unsupported sli not NVidia supported card in return  ..
     
    I guess if you prefer to afro engineer  SLI with a 1060 like above  in the gamers nexus link or something  and ''HOPE'' it works out , then more power to ya  on that..   your all ready getting short changed going from a 900 series to a 10 series to start with  just in what the cards cant support  that a 900 series can   if it was needed  ..    limited OS support no native analog support  no sli support   no this no that  that the 900 series has  out of the box   [for the same prices . go figure ? ]
     
    seems like evga sending him a 1060 was in the hopes they could pull a fast one   even if it was true he checked SLI box  on the RMA  evga should of known better then send a 1060 to start with .
     
    anyway I would ask there support how that SLI is going to work using there 1060 in your system 
     
    https://www.quora.com/How-can-I-use-2-GTX-1060-in-SLI
    #11
    Sajin
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    Re: Looks Like An RMA upgrade but. 2018/02/27 13:54:14 (permalink)
    Obviously contacting evga is the best thing to do since the 1060's don't support sli.
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    unknown_sage
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    Re: Looks Like An RMA upgrade but. 2018/02/27 14:14:55 (permalink)
    Sajin
    Obviously contacting evga is the best thing to do since the 1060's don't support sli.


    I see the live chat pop up on the bottom on main page I'll see what they say there.
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    unknown_sage
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    Re: Looks Like An RMA upgrade but. 2018/02/27 14:40:51 (permalink)
    Well I'll have to send back the 1060 when it does get sent out.
    They said I didn't tick the sli when I sent the rma through..I remember doing it while on the phone with them tho.
    David R in the live chat said to call them also so I might have to set another RMA up for the 1060.
    #14
    Sajin
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    Re: Looks Like An RMA upgrade but. 2018/02/27 14:50:18 (permalink)
    Glad to hear it will get sorted. 
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    Dave3d
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    Re: Looks Like An RMA upgrade but. 2018/02/27 17:44:19 (permalink)
    Yup.
    I hope you get some cards that will do sli.
    Having sli and then having one go out and not being able to do sli with the card they give you back is just bunk.
    EVGA seems to be so much better at giving you back sli than anyone else, so I would not fret over it.
    I would also call tech support. They seems to be the best to rma with. They shouyld also pay for all the shipping for all of the cards.
    I know their website ghas lots of issues, as I have them all the time. Sometimes I can upload pics, sometimes I cant. Sometimes a link works, sometimes it doesnt. It seems genuin that a box to tick would fail on thenm at some point or other, if you  specifically ticked it and the tech support told you to do it. I think they need a new website designer and qa person for it. It works on 1 browser one day, and not on the other 2, then a week later it works on the other 2 but not on the one. :P
    Off topic, sorry.
    but, I do hope you get sli back.
    :)

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    the_Scarlet_one
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    Re: Looks Like An RMA upgrade but. 2018/02/27 17:50:19 (permalink)
    EVGA ALWAYS says the sli box isn’t ticked. Makes me wonder why they put the selection if it NEVER tells them that sli is selected.

    I selected it and included IN the ticket that I had a 4 way sli with my 780ti, and they said they were sending me a 980... after asking about the SLI compatibility, they told me I hadn’t checked it, so I sent a picture of it checked and showed them the ticket saying it was 1 card from a 4 way sli, and they said they didn’t see the sli option selected... clearly the selector box doesn’t function.
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    unknown_sage
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    Re: Looks Like An RMA upgrade but. 2018/02/27 20:48:37 (permalink)
    That makes it worse. I got the email from ups later this evening and one reference said the op post model 06G-P4-6366-KR so they def. sent the 1060.
    So if this box that I clicked for sli really doesn't work like some of you say, EVGA should have fixed this long ago.
    I know I clicked it. Why wouldn't I?
    That's real bad customer relations imo.
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    biscuit1
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    Re: Looks Like An RMA upgrade but. 2018/02/27 21:14:25 (permalink)
    I did an RMA on my GTX 470s . Checked the SLI box & chatted w/support . Sent in the 470s and got 2 960 2gb SSC cards in their place .  Never going to get rid of them , the lifetime warranty transferred to them !

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    CraptacularOne
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    Re: Looks Like An RMA upgrade but. 2018/02/27 21:30:23 (permalink)
    One thing none of you here mentioned.....The GTX 1060 does not support SLI, so getting 2 back would be no more help than getting only one. 

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    Dr.Death
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    Re: Looks Like An RMA upgrade but. 2018/02/28 06:12:09 (permalink)
    unknown_sage
    That makes it worse. I got the email from ups later this evening and one reference said the op post model 06G-P4-6366-KR so they def. sent the 1060.
    So if this box that I clicked for sli really doesn't work like some of you say, EVGA should have fixed this long ago.
    I know I clicked it. Why wouldn't I?
    That's real bad customer relations imo.



     
    looking at miners and how a  200$ card is now selling for 600- 1000 $   evga may be trying to cover there butts anyway they can on things as this   and hoping they can slide one over on someone   when they can ..
     
    https://www.newegg.com/Product/Product.aspx?Item=9SIA85V5WC3037
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    ty_ger07
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    Re: Looks Like An RMA upgrade but. 2018/02/28 07:31:11 (permalink)
    CraptacularOne
    One thing none of you here mentioned.....The GTX 1060 does not support SLI, so getting 2 back would be no more help than getting only one. 

    Umm... ? No one mentioned? I think it was mentioned 3 or 4 times above.

    Read people's posts next time.

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    vincinator44
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    Re: Looks Like An RMA upgrade but. 2018/02/28 09:12:10 (permalink)
    the_Scarlet_one
    EVGA ALWAYS says the sli box isn’t ticked. Makes me wonder why they put the selection if it NEVER tells them that sli is selected.

    I selected it and included IN the ticket that I had a 4 way sli with my 780ti, and they said they were sending me a 980... after asking about the SLI compatibility, they told me I hadn’t checked it, so I sent a picture of it checked and showed them the ticket saying it was 1 card from a 4 way sli, and they said they didn’t see the sli option selected... clearly the selector box doesn’t function.

    +1 My story is the same, 100% checked the box but was told it wasn't selected.
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    Dr.Death
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    Re: Looks Like An RMA upgrade but. 2018/02/28 09:20:31 (permalink)
    vincinator44
    the_Scarlet_one
    EVGA ALWAYS says the sli box isn’t ticked. Makes me wonder why they put the selection if it NEVER tells them that sli is selected.

    I selected it and included IN the ticket that I had a 4 way sli with my 780ti, and they said they were sending me a 980... after asking about the SLI compatibility, they told me I hadn’t checked it, so I sent a picture of it checked and showed them the ticket saying it was 1 card from a 4 way sli, and they said they didn’t see the sli option selected... clearly the selector box doesn’t function.

    +1 My story is the same, 100% checked the box but was told it wasn't selected.




    '' so I sent a picture of it checked and showed them the ticket saying it was 1 card from a 4 way sli, and they said they didn’t see the sli option selected''
     
    that's key with any of this dealing with anyone / brand ..    have some proof that things are as YOU say  if any discrepancy's occur /screenshots , copies , ect..  
    #24
    unknown_sage
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    Re: Looks Like An RMA upgrade but. 2018/02/28 16:11:49 (permalink)
    Dr.Death
    vincinator44
    the_Scarlet_one
    EVGA ALWAYS says the sli box isn’t ticked. Makes me wonder why they put the selection if it NEVER tells them that sli is selected.

    I selected it and included IN the ticket that I had a 4 way sli with my 780ti, and they said they were sending me a 980... after asking about the SLI compatibility, they told me I hadn’t checked it, so I sent a picture of it checked and showed them the ticket saying it was 1 card from a 4 way sli, and they said they didn’t see the sli option selected... clearly the selector box doesn’t function.

    +1 My story is the same, 100% checked the box but was told it wasn't selected.




    '' so I sent a picture of it checked and showed them the ticket saying it was 1 card from a 4 way sli, and they said they didn’t see the sli option selected''
     
    that's key with any of this dealing with anyone / brand ..    have some proof that things are as YOU say  if any discrepancy's occur /screenshots , copies , ect..  


    OK as far as I know when I ticked the sli box/bubble and sent it through I didn't see a way to get a screenshot of it after it went through.
    It's not like one would know this would need to be done because it doesn't work especially when they told me to tick it on the phone which I did.
    Now that the rma is on it's way in my account it shows nothing for open rma and when it did say pending before it shipped there was no info whether or not I selected sli on my side anyways.
    If I had known I would have taken the screenshot of it ticked before I sent it through.
    Now here's more issues if I try to send the 1060 back and it isn't an sli capable card the tick box wont show probably and I'll have to tell them on the phone I did select sli on the original card.
    I'm just a little frustrated it did not work to begin with.
    So now after seeing that you sent in the picture of it selected it that means you either had another rma or found out somehow the box didn't work.
    So now I ask you how I could have proof of something broke when I find out it is after the fact the evidence wont show after the rma is sent through?
    #25
    Dr.Death
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    Re: Looks Like An RMA upgrade but. 2018/03/01 05:44:55 (permalink)
    so when you re-contacted evga support  on this  there not willing to work it out  ?    
     
    heres the sad part  -  most guys don't have a clue how short changed a 10 series is over a 900 series  on things like I posted above  and the 1060  on top of that don't support sli  .   now a guy like you did not know this till after the fact   or when you first seen you were getting back a 1060 that would not fit your needs  of running a SLi rig  and was able to contact evga ahead of them sending it out  to  discus  your issue with it  no being a sli capable card  for one that is   ..
     
    just in that  the 970 are SLI supported  so how in any way is a 1060 a  = to  exchange  to start with  ?  cvause it cant do as much as the 970 can  with out you adding to or spending extra to make it   on top of the cards cost's  ? 
     
     
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    jmike00
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    Re: Looks Like An RMA upgrade but. 2018/03/01 14:34:35 (permalink)
    ty_ger07
    Sajin
    Dr.Death
    ya but theres no bridge tab  so it has to run off the boards slots
     
    like from here
     
    ''The GTX 1060s do not have SLI fingers and can only communicate via the PCIe bus, without a bridge, thereby demanding that applications support MDA (Multi-Display Adapter) or LDA Explicit (Linked Display Adapter) to actually leverage both cards. NVidia does not officially support dual GTX 1060s.''
     
    https://www.gamersnexus.net/guides/2519-gtx-1060-sli-benchmark-in-ashes-multi-gpu
     
    I'd get back with evga for something real life and practical  to use


    True, but the first version of sli (used on 900 series cards and below) never really communicated over the bridge until pascal (10 series cards) were released. How do I know that? I tested performance with and without the sli bridge on my titan x maxwell cards. The performance was the same no matter if the sli bridge was on or off.

    Umm, EXCUSE ME! That is not true. Maybe your system configuration for some reason didn't utilize the SLI bridge due to your modern motherboard, modern drivers, modern graphics card, or whatever reason it decided that the SLI bridge wasn't necessary, but it is completely false to say that SLI didn't use to use the SLI bridge. There are a lot of people who have used SLI with PCI-E v1.0 and v2.0 motherboards who would strongly disagree with you. For one, me. I have first hand experience where a damaged SLI bridge or poor bridge contact caused artifacts, a strobe effect, or color issues; and where the lack of SLI bridge caused SLI to either stop working or decreased performance by a large amount.

    Regarding the person seeking assistance, you neer to assert yourself. EVGA owes you an official, proper working SLI configuration to replace your SLI configuration. I would definitely cry fowl if they try to replace only one video card with a non-SLI compatible replacement or try to give you two 1060 cards and tell you to make SLI work using unofficial methods.


    I get what you are saying but I do think his has merit as well because I think it's card dependant. I see 0 performance difference in using the SLI bridge or not on my 980s in both a z97 setup or where they now reside on an old X58. However I can't remember if it was my 480s or 670s that wouldn't boot and would even display a post message saying something along the lines of "please connect bridge". On my 670s I had some significant stuttering and flicker issues which ended up being a bad solder on the ribbon SLI bridge I was using. Both of those issues give evidence that significant communication is happening across the bridge. But on my 980s? Nope. I'd like to see more in depth as to why because my 1080ti's for sure use it. Odd it's just that one series.
    #27
    unknown_sage
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    Re: Looks Like An RMA upgrade but. 2018/03/01 18:31:01 (permalink)
    I'm gonna send that 1060 back or sell it if it really is what is coming.
    I'll hold onto the remaining 970 as a back up or another build.
    most likely it would be more effort than worth it at this point.
    Just changed my signature to show what I ordered. (put a small hole in my credit card)
    #28
    Dave3d
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    Re: Looks Like An RMA upgrade but. 2018/03/03 02:04:29 (permalink)
    @UnknownSage
    Just call tech support and let them know about this thread, and that you ticked the sli box.
    They 'should' cover the shipping of ALL the video cards, back to them, and back to you.
    They 'should' also cover the sli option, and give you 2 1070 cards back, or just 1 of the 970 (if they have any in stock), to get you back to sli.
    EVGA has not been very good to me with my titan x issues, but they have always 'tried' to get me a working card. I see no reason that they wont for you also.
    I have never read anything about anyone having a bad experience with them shipping cards back to people.
    Just call tech support.

    I7 9700k water cooled-32GB Ram-Zotac 2080 x2 SLI-Asrock Z390 SLI mobo-EVGA 1600W G2 psu-ABS Glass case-2560x1440 144hz IPS monitor-Windows 10 Home
    #29
    Dave3d
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    Re: Looks Like An RMA upgrade but. 2018/03/03 02:07:51 (permalink)
    Dr.Death
    unknown_sage
    That makes it worse. I got the email from ups later this evening and one reference said the op post model 06G-P4-6366-KR so they def. sent the 1060.
    So if this box that I clicked for sli really doesn't work like some of you say, EVGA should have fixed this long ago.
    I know I clicked it. Why wouldn't I?
    That's real bad customer relations imo.

    looking at miners and how a  200$ card is now selling for 600- 1000 $   evga may be trying to cover there butts anyway they can on things as this   and hoping they can slide one over on someone   when they can ..
    https://www.newegg.com/Product/Product.aspx?Item=9SIA85V5WC3037



    So, by your understanding, I should get $2000 for my titan X 12gb ?
    Let me know where they are selling for that much, and I will sell mine in a heartbeat!
    :)

    I7 9700k water cooled-32GB Ram-Zotac 2080 x2 SLI-Asrock Z390 SLI mobo-EVGA 1600W G2 psu-ABS Glass case-2560x1440 144hz IPS monitor-Windows 10 Home
    #30
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