So.
 
I originally purchased the card (during the mining craze). 9/3/2018 from Amazon. I paid 1000 euro for the card, from amazon directly, and not a 3rd party seller that uses amazon.
Card for the last 3-4 months was acting a bit strange, but was working, so i couldn't blame the card entirely on what happened. Card was never overclocked outside the parameters that XC1 allows. Usually just slide the power limit and temp target to max, and turn the fans to 100%. never even reached 75 degrees. 
Firstly, games, and mostly Dead by daylight started to crash, randomly. Sometimes in the lobby, sometimes during a game, sometimes after 2 games. So i couldnt say pinpoint the problem to the GPU. Dead by daylight isnt a very polished game, and with every patch the introduced problems instead of fixes so i really didnt know it was the card. Anyway, after reading on forums that many people had the same issue, i tried underclocking the card, and giving it just a bit more voltage to get it working. And indeed it was working like a charm. No issues, for months. Keep in mind i tried changine the drivers etc. 
Early 2021, the card suddenly, as i was playing a different game, suddenly black screens, fans go to 100% (and i mean all the fans of the PC and i was in a boot loop getting Error codes pointing to the GPU.) Tried using it in a different computer. with nearly identical hardware, nothing. Tried using is as a secondary GPU, windows could identify the card, but as soon as the nvidia driver tried to install it would crash. Didnt even want to get involved with custom bios (which worked for some people) and decided to RMA the product. (Up until that point i thought that RMA services from EVGA were, to say the least, legendary, without ever needing to use them). And thats where the issues began.
 
Started up a ticket, took days to get a reply, i wouldnt get an answer to the same ticket. I wanted the card to be replaced with the same model as i was sending back, and not get a 2060 as an ''upgrade''. And yes, i was told that on the phone. they consider a 2060-2070 to be a proper replacement for a 1080ti. Anyway, i asked for the card to be replaced with the same model i was sending back, which, they told me it was possible. I wanted a card with 11GB of VRAM, as i find myself needing that and not the extra FPS that i would get. Anyway the whole RTX experience on the 20 series cards isnt worth it imao, and i never felt the need to ''upgrade'' to the 20 series. 30 series is nowhere to be found so that wasnt an option either. 
 
So, RMA was approved and i could send the card back to them. They specifically told me to use any shipping option i could, they wouldnt mind, as long as it had a tracking number, and the package was insured. So i did. i didnt choose the cheapest option, which was the post office in Cyprus, and i chose DHL Express, despite the fact that i paid 100 euro just to get the card back to them.
 
I was told twice on the phone that the method they would use to send the card back to me was either DHL or UPS. When u put DHL and UPS in the same sentence, the person hearing this assumes DHL express.
Card arrives back to them, no email notification, nothing. i have to login back to their page, to see any updates on my case. No problem there. A bit inconvenient, but still, nothing to complain about.
RMA process continues and they update the info saying that the card is being shipped back to me with no tracking number appearing on the form. So i decided to call them. By the sound of the voice, i think i was talking to the exact same person i spoke before sending the card. He very quickly found out my ticket, and told me to the tracking number for the card.
As soon as i head the first digits, i started laughing. They are using DHL (standard post office) to get the card back to me. They said, and i quote '' we have never had complaints about using the post office before especially in Cyprus''. If anyone from Cyprus is reading this i'm sure they will be laughing right now. 
'' This is a standard procedure they told me''. And i ask, why wasnt a UPS option available on my end? its ok for the customer to pay for the premium service to make sure the card arrives back in one piece, and especailly in case something goes back, have a proper company to deal with, and not a mostly broken government system?
I tried talking with their supervisor, and his/her response was '' we have given the information we had to give, for anything else please contact us by email''. 
 
No problems returning products back to customers. What about the delay? what if i wasnt a tech hoarder and have like 10 other graphics cards to use in the meantime? 
From my experience, EVGA RMA service is a joke. The people answering the phones, customer service is great. Their whole system is based on ''how can we get the job ''done'' cheap'' and who cares what that causes the customer. 
 
EVGA, you should SERIOUSLY take a note out of Corsair customer service and RMA procedures. They even pay import charges when they send stuff to Europe from Taiwan, and they dont cheap out on the delivery charges. 
I think trustpilot and the forums in Reddit agree with me on this one. 
 
Funny thing is, the replacement card carries the original warranty. So by the time the card gets back to me, i will have no warranty lol. 
Paid 1000 euro for the original card, and another 100 to send it back to EVGA. i'm actually thinking i would be better off finding a used one for 300-400 euro locally, which would still carry warranty. 
 
I'd love if any supervisor give any input on this, but the bottom line is the same. I'm not returning back as a customer. In my eyes, this is ridiculous, inappropriate and unacceptable. 
 

Hi Giannis22,
 
so basically about your RMA, we received your product on the 2/15/2021, send out the RMA replacement product one day later, which was yesterday 02/16/2021, so turnaround less then a day - every changing regarding your RMA, receiving, shipments will be available through your profile. Basically we are shipping a lot to your country, we never had any issues.
 
Have a good day.
 
Markus

EVGATech_MarkusK
Hi Giannis22,
 
so basically about your RMA, we received your product on the 2/15/2021, send out the RMA replacement product one day later, which was yesterday 02/16/2021, so turnaround less then a day - every changing regarding your RMA, receiving, shipments will be available through your profile. Basically we are shipping a lot to your country, we never had any issues.
 
Have a good day.
 
Markus

Hey Markus!
 
Just wanted to let u know that i still havent received my package. I tried calling the post office for the last few days and noone picked up. Just today, out of pure luck i guess, i managed to talk to someone over the phone, who clearly mentioned they dont even know where the package is. It might be in 5 different locations in Cyprus, after it leaves the processing point. FYI you can drive across Cyprus in like an hour and a half. I am not allowed to go and receive my package even if we knew where it was. They dont know when the package will arrive at my ''nearest'' location so it can be delivered. Also, i found out that the shipping costs with EMS shipping (this is what DHL handles in germany) costs about 35 euro. So this inconvenience and the delay (the package as you said correctly was sent out within a day from  EVGA, and again, no complains there). 100 Euro for DHL express - 35 for the cheap option, equals 65 euro. This delay is the equivalent of 65 euros. i didnt even have the option to pay for the shipping back. 
 
Can you please let me know if the product that i will receive is covered by warranty? my warranty expired 2 days ago (time wise, i knew this would happen). 
What happens if the package is damaged in any way? i dont want to risk accepting a damaged graphics card (not to EVGAs fault) when i'm not covered by warranty. 
 
Thank you for your time, looking forward to your response

still 0 response from evga regarding the subject, 3 emails sent 500 phone calls. is anyone reading this?

Cool GTX

giannis22
still 0 response from evga regarding the subject, 3 emails sent 500 phone calls. is anyone reading this?

email is about the Only direct contact to anyone working your RMA ...
 
your posts in the Forum are not guaranteed to be seen by a EVGA employee in a timely fassion

so what do i do? i was on the phone for 3 hours the other day noone picks up. doesnt matter which option i choose over the phone. and when finally i found an extension and someone picked up, they told me to write an email. i did?! nothing after that