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I believe my EVGA 600W Bronze just died...how to RMA?

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himmatsj
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2018/06/15 00:21:42 (permalink)
Sadly I believe the EVGA 600W Bronze just died on me yesterday. I playing a fairly non-intensive game (A Way Out) when the PC just shut off all of a sudden. I couldn't restart it whatsoever. I used the EVGA tool to check on whatever the PSU turns on when I disconnected it from my PC...and it doesn't. Thankfully, I also had my old PSU at hand (a generic Dell PSU). It passed the test (I think) as there was a green light that lighted up on the PSU.

I've never had any issues with my PC before this. The EVGA 600W Bronze was purchased off Amazon in May 2016. It's been in my PC with no issue since then. I had a GTX 1060 SC 6GB, i5 3330, generic Dell mobo and a 1TB HDD in my PC. I do not believe the PSU was put under any amount of strain.
 
This is the first time ever something has died on me. I've bought EVGA GTX 750 SC 1GB, 960 SC 4GB and 1060 SC 6GB with no issues. The EVGA 600W Bronze PSU was the first time I tinkered with my PC's power supply. I hope somebody will help me on the RMA process. I hope it's simple and easy, though there might be a problem as I am located in SEA.
 
Thanks!
 
UPDATE: It is 100% certain that the PSU is dead. I swapped in my old Dell PSU and the PC works. Of course, the GTX 1060 had to be removed. With Steam Sales starting in a week and with tons of games to look forward to, I am really apprehensive as to how long the RMA process will take and if I will even be entertained. I really hope someone can help me here as I've never sent a PC part for replacement, much less one that I purchased online (directly sold via Amazon and shipped first-party to me in my home in SEA). I'm worried cause EVGA has no presence in my country and may turn a blind eye to my plight. The saving grace is the WC has just kicked off, so good thing is I had a spare PSU and my PC now works to at least watch the matches for the next month.
 
Would appreciate any and all help from members.
 
Cheers!
post edited by himmatsj - 2018/06/15 01:25:41
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    bob16314
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    Re: I believe my EVGA 600W Bronze just died...how to RMA? 2018/06/15 04:37:00 (permalink)
    Click the dropdown at the top-left of this forum page..Then Member..Then My Products..There you will find links to Register Product (if it's not) and How to submit an RMA..Or from the EVGA Home Page click Member at the top, then My Products.


    You can go to the EVGA Help Center FAQs and search for 'RMA' and see some frequently asked questions..You can also go to Service, then EVGA Warranty for more warranty information and Shipping Guidelineson what/what not to send.

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    Sajin
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    Re: I believe my EVGA 600W Bronze just died...how to RMA? 2018/06/15 11:31:54 (permalink)
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    EVGATech_AdamB
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    Re: I believe my EVGA 600W Bronze just died...how to RMA? 2018/06/15 12:08:11 (permalink)
    Hello himmatsj! I will be sending you an e-mail with further information on how to submit your RMA request. For your RMA, you will be working with our Taiwan offices.

    Like our service? Please provide feedback for us at the link HERE
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    Sajin
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    Re: I believe my EVGA 600W Bronze just died...how to RMA? 2018/06/15 12:20:51 (permalink)
    Moving thread to evga warranty questions subsection.
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    himmatsj
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    Re: I believe my EVGA 600W Bronze just died...how to RMA? 2018/06/16 23:16:20 (permalink)
    EVGATech_AdamB
    Hello himmatsj! I will be sending you an e-mail with further information on how to submit your RMA request. For your RMA, you will be working with our Taiwan offices.




    Ok appreciate it but I didn't hear back from your side.
     
    Also what scares me based on some preliminary research is if I have to return it to Taiwan, the cost of just shipping there might be as high or even higher than buying the PSU anew.
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    MSim
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    Re: I believe my EVGA 600W Bronze just died...how to RMA? 2018/06/18 04:21:56 (permalink)
    himmatsj
    EVGATech_AdamB
    Hello himmatsj! I will be sending you an e-mail with further information on how to submit your RMA request. For your RMA, you will be working with our Taiwan offices.




    Ok appreciate it but I didn't hear back from your side.
     
    Also what scares me based on some preliminary research is if I have to return it to Taiwan, the cost of just shipping there might be as high or even higher than buying the PSU anew.




    That is what we call a throw away product. I think companies hope consumers realize that and don't bother to submit a RMA request.  "I can almost buy a new one for the price of shipping it in for warranty service".
     
     


     
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    bob16314
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    Re: I believe my EVGA 600W Bronze just died...how to RMA? 2018/06/18 04:38:32 (permalink)
    MSim
    That is what we call a throw away product. I think companies hope consumers realize that and don't bother to submit a RMA request.  "I can almost buy a new one for the price of shipping it in for warranty service".

     
    Yep..Shipping is often not cost-effective..That's just the way it is.
     

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