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AnsweredHot!I am an idiot and damaged my card when detaching a waterblock

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andersap123
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2017/05/18 08:11:24 (permalink)
So I messed up when attaching my EKWB waterblock to my 1080ti. I used the wrong length screws. When I tried to remove the screws, they were stuck in the distanc pieces and I had to be somewhat forceful in order to get them out. In the process, I damaged a few resistors. This damage is not covered by RMA. Do any of you know of anyone who might be willing and able to repair the damage for money?
 
TL;DR - I damaged my card. Can it be repaired?





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bcavnaugh
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/18 08:30:18 (permalink)
Sorry to hear about your damage.
post edited by bcavnaugh - 2017/05/18 09:25:45

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burt666666
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/18 09:06:42 (permalink) ☼ Best Answerby andersap123 2017/05/18 09:09:21
EVGA should be able to repair it.You send it to them and they provide a repair estimate.

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andersap123
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/18 09:15:14 (permalink)
Yeah I thought so too. Up until now, I have preferred EVGA to other brands because their customer service has a good reputation in cases like this. However, they rejected repairing it out of hand because it is a founder’s edition card. apparently that makes a difference in this regard.
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/18 09:23:55 (permalink)
andersap123
Yeah I thought so too. Up until now, I have preferred EVGA to other brands because their customer service has a good reputation in cases like this. However, they rejected repairing it out of hand because it is a founder’s edition card. apparently that makes a difference in this regard.


So the damage was not repairable at all even for a fee?

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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/18 11:27:43 (permalink)
Sounds more like they are Cards From the NVIDIA Store and not from EVGA.

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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/18 11:50:14 (permalink)
bcavnaugh
Sounds more like they are Cards From the NVIDIA Store and not from EVGA.


I highly doubt that is the case. EVGA sells FE cards too.


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bcavnaugh
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/18 12:16:05 (permalink)
Sajin
bcavnaugh
Sounds more like they are Cards From the NVIDIA Store and not from EVGA.


I highly doubt that is the case. EVGA sells FE cards too.


Yes, I have Three of them but the OP has not yet said that his Card is an EVGA Graphics Card.
"However, they rejected repairing" Maybe "They" are EVGA or are not EVGA?
Only the OP Knows.
post edited by bcavnaugh - 2017/05/18 12:21:46

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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/18 12:25:05 (permalink)
Man I feel bad for the guy
 

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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/18 12:26:22 (permalink)
When installing the EK block for the first time, I also was confused regarding the screws provided/sizing, I actually used the wrong size initially which appeared to fit but when I got to another point, it required the longer one's over the shorter one's and had to go back and change them...but I don't ever over tighten things until near completion, so.
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Sajin
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/18 12:33:14 (permalink)
bcavnaugh
Sajin
bcavnaugh
Sounds more like they are Cards From the NVIDIA Store and not from EVGA.


I highly doubt that is the case. EVGA sells FE cards too.


Yes, I have Three of them but the OP has not yet said that his Card is an EVGA Graphics Card.
"However, they rejected repairing" Maybe "They" are EVGA or are not EVGA?
Only the OP Knows.


The following comment makes me think he has an evga fe card...
 
andersap123
Yeah I thought so too. Up until now, I have preferred EVGA to other brands because their customer service has a good reputation in cases like this.




 


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andersap123
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 01:53:32 (permalink)
Thank you for all the responses  
 
rjohnson11
andersap123
Yeah I thought so too. Up until now, I have preferred EVGA to other brands because their customer service has a good reputation in cases like this. However, they rejected repairing it out of hand because it is a founder’s edition card. apparently that makes a difference in this regard.


So the damage was not repairable at all even for a fee?


 
This is the Answer I got after sending in the images I posted:

"Thank you for coming back.
After reviewing the damage on the PCP, Sorry to say we can not offer the paid repair service in this case.
Since its Nvdia Reference Graphics card we have limitations procuring and providing paid repair service."

 
 
As to the origin of the card, it is an EVGA card :)
Sajin
bcavnaugh
Sounds more like they are Cards From the NVIDIA Store and not from EVGA.


I highly doubt that is the case. EVGA sells FE cards too.


It is an EVGA card. But all FE cards are all basically the same card with different stickers.
I even asked Nvidia if they might be willing to repair the card. But as i thought they did not want to mess with an EVGA card. 
 
Systom
When installing the EK block for the first time, I also was confused regarding the screws provided/sizing, I actually used the wrong size initially which appeared to fit but when I got to another point, it required the longer one's over the shorter one's and had to go back and change them...but I don't ever over tighten things until near completion, so.


Yeah I might have overdone it with the screws. I think they got lodged at the bottom of the threaded holes. I completely stripped the heads of the screws while getting them out. 
post edited by andersap123 - 2017/05/19 02:16:29
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 02:55:50 (permalink)
The fact they wont charge you a repair fee doesn't make any sense. I purchased extended warranty on my FE so in a year or 2 if I need a replacement then what? They cannot procure any more since it is a reference card?


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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 04:50:35 (permalink)
Here's a repair guy that sounds like he knows his stuff and has fancy equipment for repairs.  Here's his youtube page and here's his website.  GL and let us know if you find a repair shop willing to do it.
 

post edited by GTXJackBauer - 2017/05/19 04:53:19

     
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 04:58:36 (permalink)
AngryAce
The fact they wont charge you a repair fee doesn't make any sense. I purchased extended warranty on my FE so in a year or 2 if I need a replacement then what? They cannot procure any more since it is a reference card?




They will replace your card. Replacing and repairing are not the same thing.



 
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 05:15:16 (permalink) ☄ Helpfulby andersap123 2017/05/19 08:00:05
If you have accidental damage coverage on house insurance you might be able to claim. Give them a ring.
 
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 06:32:41 (permalink)
GTXJackBauer
Here's a repair guy that sounds like he knows his stuff and has fancy equipment for repairs.  Here's his page and here's his .  GL and let us know if you find a repair shop willing to do it.
 



Thank you for the link 
 
 
Evoflash
If you have accidental damage coverage on house insurance you might be able to claim. Give them a ring.
 


This might work. I did not think about it but I do actually have a special electronics option on my home insurance that might cover most of the cost. I will try and contact them  
 
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 06:42:06 (permalink)
Another option is to have the card replaced altogether if you have your computer hardware covered as part of an optional add-on to your home owner's insurance policy.  I have all of my computer gear covered by a supplemental policy (up to $10,000) to my home owner's insurance policy.  I do have to pay extra for this coverage (monthly fee), and there is a $250 deductible.  But paying the deductible is still better than having to pay +$700.  I used this policy to replace an $800 gaming monitor I inadvertently fried.
 
*UPDATE*  I just saw Evoflash's comment - so +1 to him as he was "first" ;-)
post edited by Iluv2raceit - 2017/05/19 06:55:10
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andersap123
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 07:59:52 (permalink)
Iluv2raceit
Another option is to have the card replaced altogether if you have your computer hardware covered as part of an optional add-on to your home owner's insurance policy.  I have all of my computer gear covered by a supplemental policy (up to $10,000) to my home owner's insurance policy.  I do have to pay extra for this coverage (monthly fee), and there is a $250 deductible.  But paying the deductible is still better than having to pay +$700.  I used this policy to replace an $800 gaming monitor I inadvertently fried.
 
*UPDATE*  I just saw Evoflash's comment - so +1 to him as he was "first" ;-)




I still appreciate your answer 
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 08:02:16 (permalink)
andersap123
Iluv2raceit
Another option is to have the card replaced altogether if you have your computer hardware covered as part of an optional add-on to your home owner's insurance policy.  I have all of my computer gear covered by a supplemental policy (up to $10,000) to my home owner's insurance policy.  I do have to pay extra for this coverage (monthly fee), and there is a $250 deductible.  But paying the deductible is still better than having to pay +$700.  I used this policy to replace an $800 gaming monitor I inadvertently fried.
 
*UPDATE*  I just saw Evoflash's comment - so +1 to him as he was "first" ;-)




I still appreciate your answer 


No problem at all.  We 'PC Master Race" folks have to stick together!
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 10:53:02 (permalink)
After seeing the new picture you posted I can see why they might refuse repair. If it was just a SMD  that was knocked off of it's solder pad, they can repair that fairly easily. The problem issue is where you gouged the PCB and damaged the electrical traces. That's something much harder to repair and *warranty* the repair.

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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 11:13:56 (permalink)
Iluv2raceit
Another option is to have the card replaced altogether if you have your computer hardware covered as part of an optional add-on to your home owner's insurance policy.  I have all of my computer gear covered by a supplemental policy (up to $10,000) to my home owner's insurance policy.  I do have to pay extra for this coverage (monthly fee), and there is a $250 deductible.  But paying the deductible is still better than having to pay +$700.  I used this policy to replace an $800 gaming monitor I inadvertently fried.
 
*UPDATE*  I just saw Evoflash's comment - so +1 to him as he was "first" ;-)




There is no way it covers mistakes you made, does it? I mean if it does I may want to get it myself I just assumed it was for having stolen or wrecked in weather related nonsense. 
post edited by Sajin - 2017/05/19 11:18:19
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 11:47:01 (permalink)
RiffyDivine
Iluv2raceit
Another option is to have the card replaced altogether if you have your computer hardware covered as part of an optional add-on to your home owner's insurance policy.  I have all of my computer gear covered by a supplemental policy (up to $10,000) to my home owner's insurance policy.  I do have to pay extra for this coverage (monthly fee), and there is a $250 deductible.  But paying the deductible is still better than having to pay +$700.  I used this policy to replace an $800 gaming monitor I inadvertently fried.
 
*UPDATE*  I just saw Evoflash's comment - so +1 to him as he was "first" ;-)




There is no way it covers mistakes you made, does it? I mean if it does I may want to get it myself I just assumed it was for having stolen or wrecked in weather related nonsense. 


Course it does.  That's the point of accidental damage.  Knocked a cup of your favourite beverage over you expensive mechanical keyboard?  They'll cover it.

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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/19 19:03:44 (permalink)
 
This Limited Warranty does not cover:
 
 
Graphics Cards that are rendered non-functional due an accident, collision with an object or tool, use of excessive force, neglect for care, exposure to fire or abnormal heat, flooding, dirt, windstorms, lightning, earthquakes, excessive weather conditions, theft, blown fuses, or improper use of any electrical source.        http://www.evga.com/support/warranty/graphics-cards/

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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/20 00:14:40 (permalink)
andersap123
So I messed up when attaching my EKWB waterblock to my 1080ti. I used the wrong length screws. When I tried to remove the screws, they were stuck in the distanc pieces and I had to be somewhat forceful in order to get them out. In the process, I damaged a few resistors. This damage is not covered by RMA. Do any of you know of anyone who might be willing and able to repair the damage for money?
 
TL;DR - I damaged my card. Can it be repaired?








That's much more then just a simple damage. You now have a $700+ Paper weight. Try to be careful, force is NOT covered in any warranty. Period.In order for them to repair it, price would be almost as much as buying a new one as the PCB Is damaged.




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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/20 02:35:40 (permalink)
HeavyHemi
After seeing the new picture you posted I can see why they might refuse repair. If it was just a SMD  that was knocked off of it's solder pad, they can repair that fairly easily. The problem issue is where you gouged the PCB and damaged the electrical traces. That's something much harder to repair and *warranty* the repair.


This makes sense. If that is their reasoning I am totally okay with that.
I wish they would have explained that though, instead of some other vague reason.


 
 
 
 
RiffyDivine
Iluv2raceit
Another option is to have the card replaced altogether if you have your computer hardware covered as part of an optional add-on to your home owner's insurance policy.  I have all of my computer gear covered by a supplemental policy (up to $10,000) to my home owner's insurance policy.  I do have to pay extra for this coverage (monthly fee), and there is a $250 deductible.  But paying the deductible is still better than having to pay +$700.  I used this policy to replace an $800 gaming monitor I inadvertently fried.
 
*UPDATE*  I just saw Evoflash's comment - so +1 to him as he was "first" ;-)




There is no way it covers mistakes you made, does it? I mean if it does I may want to get it myself I just assumed it was for having stolen or wrecked in weather related nonsense. 
 

It depends on the insurance policy. The primary purpose of home owner's insurance is to protect you from theft, fire and so on. Accidental damage is often left out of the standard policy, but is available as an extra.
I have an option on mine that extends the duration of coverage for electronics and adds accidental damage coverage.
There are limits of course. Deliberate damage and gross negligence is not covered. If you overuse the policy they will also increase the price.

 
XrayMan
 
This Limited Warranty does not cover:
 
 
Graphics Cards that are rendered non-functional due an accident, collision with an object or tool, use of excessive force, neglect for care, exposure to fire or abnormal heat, flooding, dirt, windstorms, lightning, earthquakes, excessive weather conditions, theft, blown fuses, or improper use of any electrical source.       


I know. That was why I was trying to convince them to repair it for a fee. They have no obligation to do so of course, but I thought that it might be worth asking.
 

In any case I have sent the information to my insurance provider. They probably won't answer until after the weekend. 
You have all been really helpful and I will post here how it goes. 
 
 
 
 
post edited by andersap123 - 2017/05/21 10:40:14
#26
andersap123
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/29 05:57:03 (permalink)
The insurance company came through! :D
They covered 80% of the cost. 

Got the system running and working perfectly... until my new water pump broke down after a few hours of use and the whole system almost got fried.
Luckily the system is fine and a replacement pump is on its way :)

Again thank you for your help :D
 
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DukeCLR
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/29 06:02:13 (permalink)
andersap123
The insurance company came through! :D
They covered 80% of the cost. 

Got the system running and working perfectly... until my new water pump broke down after a few hours of use and the whole system almost got fried.
Luckily the system is fine and a replacement pump is on its way :)

Again thank you for your help :D
 




That's is great news, I'll be calling my insurance company to be sure I have that option.

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Evoflash
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/29 06:23:52 (permalink)
andersap123
The insurance company came through! :D
They covered 80% of the cost. 

Got the system running and working perfectly... until my new water pump broke down after a few hours of use and the whole system almost got fried.
Luckily the system is fine and a replacement pump is on its way :)

Again thank you for your help :D
 


Superb news, glad to hear they stepped up.
#29
chrisdglong
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Re: I am an idiot and damaged my card when detaching a waterblock 2017/05/29 09:05:25 (permalink)
andersap123
The insurance company came through! :D
They covered 80% of the cost. 

Got the system running and working perfectly... until my new water pump broke down after a few hours of use and the whole system almost got fried.
Luckily the system is fine and a replacement pump is on its way :)

Again thank you for your help :D
 


You just can't win... LOL, good to hear you are on your way though. 
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