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Help x17 Mouse, not recognize it

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fortouljesus
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2022/05/23 18:21:34 (permalink)
Hi, iam from Venezuela, sorry for my bad english.
 
I bought this mouse on May 5, 2022 and today May 23, the mouse stopped working, I have connected it to different USB ports on different computers, the mouse installs but does not turn on the lights or move the cursor, in no moment I dropped the mouse or received a strong blow, hours before the mouse stopped working it disconnected and reconnected.

The main sensor (the one in the middle) turns on the red light but the rest does not.


On the computer where I was using it, it has Windows XP and it probably has a virus, I don't know if that affects it, but the other computers had Windows 7.
 
Thanks for the attention
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2 Replies Related Threads

    fortouljesus
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    Re: Help x17 Mouse, not recognize it 2022/05/24 15:42:12 (permalink)
    Good evening, I managed to solve the problem with my X17 mouse, I downloaded the mouse program from the page (Unleash) and when I opened it I updated the mouse firmware, I don't know why it was misconfigured at first and it will probably happen again. Something curious happened, when the mouse firmware was updated, the mouse turned on the lights but the cursor did not move, I passed my finger over the main sensor and it was activated.
     
    Thank you and happy night.
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    Cool GTX
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    Re: Help x17 Mouse, not recognize it 2022/05/27 07:56:54 (permalink)

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New MembersThank you for your support - I am a Volunteer Moderator not an EVGA employee RTX Project EVGA X99 FTWK 2xEVGA2080Ti EVGA1200P2  Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra 1600P2
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