dawoodakram
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Hi guys. My son was gaming and suddenly we heard a pop and smoke and FIRE, yes bloody FIRE on the back of my gpu. Now I guess I have to do an RMA. Never done one before. Anyway this is just like this other thread here - - that guy has burns in exactly the same place as me!!! My card is only 2 years old and it blew up, I am now worried about my motherboard and other stuff as I can't test until I borrow another gpu. Have you guys seen anything like this before??? Thanks
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coolmistry
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 06:33:17
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☄ Helpfulby dawoodakram 2018/11/13 06:38:09
Hello and Welcome to EVGA Forum I hope do you have register for warranty that for 3 years so you need RMA this faulty card back to EVGA and they will send you replace! You can contact EVGA here and they will help you through....You need to open your EVGA Website > Member >OPEN RMAS. Any problem let us know and Good luck
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dawoodakram
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 06:39:29
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thank you Cool. I have opened a ticket with customer support. I see from the other link that I posted that this has happened to others and the same part/chip has burned on theirs aswell! and what is this code? where do I use your code? and what for??
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coolmistry
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 06:45:48
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No worry! Am so sorry I have no idea what code is for!! I haven't use RMA for long time which can't remember lol but have you contact EVGA staff and they friendly help you? Trust me
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dawoodakram
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 06:53:03
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thank you. i will. i have link of another person with exact same thing but i cant post it here. so i have seen this has happened to others, the exact same chip/place on the pcb
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Quad5Ny
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 07:18:58
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You can post whatever you want as long as it is on topic and family friendly.
You can read the full forum rules but that should get you through most of what happens every day here.
And yes EVGA support is active in the forums, you will very likely get a reply from one of them. - But you should still do a RMA (properly) and maybe replace your power supply.
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dawoodakram
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 07:40:20
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OK Thank you. I filled in a ticket and uploaded my receipt and stuff so I hope I get some help. I tried to link a page from this forum here which shows the exact same thing happening to someone else but the link go wiped. maybe links aren't allowed?
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coolmistry
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 07:47:35
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Quad5Ny
You can post whatever you want as long as it is on topic and family friendly.
You can read the full forum rules but that should get you through most of what happens every day here.
And yes EVGA support is active in the forums, you will very likely get a reply from one of them. - But you should still do a RMA (properly) and maybe replace your power supply.
+1 Yeah could be your power supply but we need to know what is your full system specification and we can help you more
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Quad5Ny
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 08:02:10
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You need a certain number of posts (10, I think). - It's to help control spammers. If the link is very important strip the https:// and put spaces in-between the periods. Example: https://ipv6.google.comBecomes: ipv6 . google . com
post edited by Quad5Ny - 2018/11/13 08:04:43
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dawoodakram
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 09:54:39
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hi it's my sons rig and i believe it is:
INTEL I5 2500 non K - SO NO OVERCLOCKING
ddr3 8gb
1 hitachi 500gb hd
corsair hx520
and this gtx 1060
thanks
Dave Use my Affiliate Code: 8QD0I90P0C
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EVGATech_AdamB
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 10:04:39
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Hello dawoodakram! I have found your support ticket and also replied to your e-mail. We have set up an RMA ticket for you so you can start your RMA request.
From your picture, it looks like a resister blew on the card, which can occur from things like a power surge, etc. The resistor actually acts as a fuse to prevent excess current from causing even more damage. All PCB's are also made of non-flammable material and any burns would be extinguished quickly. I apologize if seeing the burn mark may have been upsetting and we can certainly assist you with the warranty process.
Please let us know if you have any further questions.
--Adam
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dawoodakram
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 10:23:21
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here is the link it shows EXACTLY the same thing happening to someone else. The exact same thing. - forums.evga.com/EVGA-GTX-1060-6GB-ACX-20-blew-up-and-caught-fire-m2568927.aspx
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dawoodakram
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 10:26:04
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ok Adam thank you very much for explaining. It was worrying to see a flame but it did indeed go out very quickly. I don't know why it happened, there was no power surge on my pc which is in the same room but I guess maybe some power issue happened just in that pc. I have done some research and found this is in fact very rare on this card. Can only find a handful of people who have had this issue. Thanks for all your help. Dawood
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EVGATech_AdamB
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 10:46:57
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You're welcome  You could actually do a Google search for just about any graphics card from any manufacturer and you can find similar spots where a resistor may have blown out. It is simply a safety mechanism that most are unfamiliar with. Obviously, the card is non-functional after that resistor is blown and we are happy to help with the warranty process. --Adam
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coolmistry
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 10:48:47
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dawoodakram
hi it's my sons rig and i believe it is:
INTEL I5 2500 non K - SO NO OVERCLOCKING
ddr3 8gb
1 hitachi 500gb hd
corsair hx520
and this gtx 1060
thanks
Welcome  Hey thanks for this! Your Rig is fine no worry! Glad Adam can help you and Good luck
Windows 11 Home 64bits up to Dated i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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dawoodakram
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 11:22:41
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EVGATech_AdamB
You're welcome
You could actually do a Google search for just about any graphics card from any manufacturer and you can find similar spots where a resistor may have blown out. It is simply a safety mechanism that most are unfamiliar with. Obviously, the card is non-functional after that resistor is blown and we are happy to help with the warranty process.
--Adam
Thanks Adam and Thank you Coolmistry. EVGA is my favourite brand in gpus because A. they make awesome cards and B. the warranty support. I have never had a problem with an EVGA product and I started with computers in 1982. I am sure any board with this resistor on from any company could fail and Adam is right a quick google search reveals actually other companies have many more fails than EVGA! Anyway thanks for your help I will wait and see what happens with my RMA and report back.
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demon09
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/13 17:11:07
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coolmistry
No worry! Am so sorry I have no idea what code is for!! I haven't use RMA for long time which can't remember lol but have you contact EVGA staff and they friendly help you? Trust me
pretty sure here he was talking about your affiliate code
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Mattukr
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/14 00:44:39
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Looks like you're in good hands with Adam. Good luck on receiving the replacement, just very unlucky that this happened to you.
All the best dawood!
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coolmistry
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/14 01:12:37
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dawoodakram
EVGATech_AdamB
You're welcome
You could actually do a Google search for just about any graphics card from any manufacturer and you can find similar spots where a resistor may have blown out. It is simply a safety mechanism that most are unfamiliar with. Obviously, the card is non-functional after that resistor is blown and we are happy to help with the warranty process.
--Adam
Thanks Adam and Thank you Coolmistry. EVGA is my favourite brand in gpus because A. they make awesome cards and B. the warranty support. I have never had a problem with an EVGA product and I started with computers in 1982. I am sure any board with this resistor on from any company could fail and Adam is right a quick google search reveals actually other companies have many more fails than EVGA! Anyway thanks for your help I will wait and see what happens with my RMA and report back.
You are welcome and yes please we will like to hear your RMA back! EVGA is my favourite brand
Windows 11 Home 64bits up to Dated i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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coolmistry
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/14 01:13:08
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demon09
coolmistry
No worry! Am so sorry I have no idea what code is for!! I haven't use RMA for long time which can't remember lol but have you contact EVGA staff and they friendly help you? Trust me
pretty sure here he was talking about your affiliate code
Ah got it and thanks for remind me!
Windows 11 Home 64bits up to Dated i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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dawoodakram
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/14 02:33:58
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yes the code the one he says to use. what is it for? can i use it when doing rma???
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coolmistry
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/14 03:21:01
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dawoodakram
yes the code the one he says to use. what is it for? can i use it when doing rma???
Yes I can remember this now maybe am too old lol!!! Have a look here Affiliate CodeEvery registered EVGA.com member will have a unique Affiliate Code they can give out to anyone they wish.
Windows 11 Home 64bits up to Dated i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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dawoodakram
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Re: Help my EVGA GTX 1060 6GB just BLEW UP!
2018/11/14 04:32:32
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ok thanks for explaining. Here! - Use my Affiliate Code: 8QD0I90P0C
Dave Use my Affiliate Code: 8QD0I90P0C
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