Help, desperate sat evga

I bought a new chart. It came with a defect in the radiator. I have tried to talk to them and got only one response and am on my way for a week. It is normal ?.

Also find out if it was possible to extend the warranty from 5 years to 10 within the first 90 days of purchase. I hired the option of 5 but wanted to upgrade to 10, is it possible?

rjohnson11
I would ask that you contact EVGA technical support in the country where you reside. 

Hello, I opened a support ticket a few days ago. I only got one reply even though he wrote on different days.

I bought evgan because it seemed like an excellent brand with a good after-sales service that always helps the customer or gives them a solution.

In my case, this is not the case despite having different EVGA products.

I still don't get an answer. It's maddening. I thought evga had an incredible after sales service.

They don't answer, they don't give solutions.

Clovis559
You would want PC equipment for 10 years?

I would like to extend the warranty from 5 to 10 years.

And I would like to have my evga 3090 radiator repaired or at least given a solution.

I would also like you to be honest if that is not possible.

But it is hard to pay so much money for EVGA products and that when you have a problem they abandon you.

Dabadger84
You should attempt to contact them by phone during regular business hours in your area - getting help directly over the phone usually resolves a problem much faster than via email, and they should be able to get you an RMA setup over the phone in one go if the card is defective/was received in non-working order directly.
 
You should be able to go to the top of the site from the EU & click "My EVGA" then click "Contact Info" and there should be phone numbers listed there to call. 

Hello, I did what you told me. I called this number (49.89.189.049 11
) but this does not give a signal.

I still do not receive a response on the service tickets.

On Monday I will go to the courts of my country because evga does not want to fulfill the guarantee. Processing a rma after about two weeks has been impossible.

Hi, my graphics card is a hybrid evga 3090. But it is being impossible for me to process a rma. Anyone else has happened?

Hello, I would like to update the case a bit.

First of all, thank you for the help you have given me. I have many EVGA products but I was unaware of the large community of users that there is.

Evga offered to cancel the 5-year warranty order. Later I could contract the 10-year guarantee.

Unfortunately this has not happened to this day.

As for the radiator I asked them if I could buy a new one. They told me that in the event of failure I would make use of the guarantee.

Overall very unhappy with customer support. I hoped at least that they would help me manage the warranty extension but that has not happened so far.