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Help - cannot submit ticket

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rmg977
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2021/11/06 13:50:45 (permalink)
I have a defective 3080 FTW3 Ultra and I can't submit a ticket. I've tried multiple browsers and clearing the cache and keep getting:
Access Denied
You don't have permission to access "http://www.evga.com/support/ticket/support.aspx" on this server.
Reference #18.2d241cb8.1636231593.5540448
#1

6 Replies Related Threads
    Flint 1760
    Omnipotent Enthusiast
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    Re: Help - cannot submit ticket 2021/11/06 16:02:50 (permalink)
    There are some problems on the site.  Contact or email EVGA on Monday https://www.evga.com/about/contactus/ and also send a message to webmaster@evga.com and tell them about the problem.
     
    If you are lucky, one of the EVGA Techs may see this thread and contact you.
     
    Good luck.


    #2
    EVGATech_DanielM
    EVGA Tech Support
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    Re: Help - cannot submit ticket 2021/11/08 17:53:57 (permalink)
    Sorry about the wait, I replied to your email. Thanks!


    Daniel 
    #3
    rmg977
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    Re: Help - cannot submit ticket 2021/11/08 18:56:50 (permalink)
    Thanks, Daniel M!
    I sent you an email reply as attempting to submit the RMA gave me a similar error to the one for creating a ticket:
     
    Access Denied
    You don't have permission to access "http://www.evga.com/support/submitRMA.asp?" on this server.
    Reference #18.9c273017.1636425850.618c90
     
     
    #4
    EVGATech_DanielM
    EVGA Tech Support
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    Re: Help - cannot submit ticket 2021/11/09 07:26:11 (permalink)
    Go ahead and send a screenshot of the error over to webmaster@evga.com and reply to the email again letting me know the type of RMA you want. 


    Daniel
    #5
    EVGATech_DanielM
    EVGA Tech Support
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    Re: Help - cannot submit ticket 2021/11/09 10:00:19 (permalink)
    Actually just saw your email. I went ahead and submitted your request!
     
     
    Daniel 
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    rmg977
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    Re: Help - cannot submit ticket 2021/11/09 10:55:07 (permalink)
    Thanks again! I appreciate the assistance and have received notification the RMA is submitted. I also received a response back from support to try a different device to avoid the server permission errors. I'll try that when I get to the next step.
    #7
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