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Helpful ReplyHelp - Diagnosing Frequent Crashes BSoD - Video Card or PSU?

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Sushihunter
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2016/07/04 16:48:02 (permalink)
I bought a new Video Card a little over a year ago.   I bought an EVGA NVIDIA GT620 2GB video card.
Card lasted about 6 months when something popped and the card died suddenly. EVGA did a warranty replacement and sent me a dead card. EVGA replaced that one with one that semi-worked, but painted a large stripe through the screen. EVGA replaced that one with a new one. This one seems to work.
 
However...  
 
In spite of doing regular clean installs of every new driver that has come out (about a half dozen), I keep getting regular Driver Crashes.
Screens will go black and come back after 15 - 30 seconds Often I get an error message indicating Video Driver Crash. Screens will freeze then come back after 1 - 2 minutes of disk activity. Screens will freeze and not come back without reset or reboot. Will get sudden BSoD with short countdown and automatic reboot. Issue seems to come up more when watching videos on YouTube or Facebook. Computer will crash a dozen times a day - more or less. Computer will spontaneously reboot without warning. Computer will crash within minutes of a reset or reboot.
I had been on a system disk for about 3 years and replaced it with a new HD and system install recently to try and get rid of this problem. It seems to be worse than before after only a month on the fresh system install!
 
Someone suggested that this may be a hardware problem with the Power Supply.
I am now considering replacing the PSU to see if this fixes the problem.
Is there any way I can load test the PSU?
 
Should I be looking at any other hardware?
 
Which PSU's should I be looking at buying - I'm on a budget, but I would like to get a high quality unit.
 
Thanks in advance for your comments!
 
System:
Asus P5K Premium
Intel Core 2 Quad Q6600
Windows 7 Ultimate SP1 with all updates.
Antec Truepower Trio 650 Watt PSU
4 GB OCZ DDR2 RAM
EVGA NVIDIA GeForce GT 620 - 2 GB RAM *
DELL 2407WFPHC Monitor on NVIDIA GeForce GT 620 Primary Monitor
Samsung SyncMaster 750S - 2nd Monitor (CRT)
Seagate 500 GB HD X2
Lots of other HD's
MediaSonic HD Bay with 4X SATA HD's on USB 3 port
LG BD Burner SATA
LG DVD Burner SATA
Generic USB 3.0 card
Note: RAM was tested with MemTest when first installed in 2007 - contiuous testing for 2 weeks with no errors detected. RAM was tested last week with MemTest and about a dozen passes were done with no sign of error.
 
Sushihunter
Vancouver, BC Canada
 
Happy 4th of July!
post edited by Sushihunter - 2016/07/04 18:51:13

Sushihunter
Gigabyte GA-Z270-HD3P Motherboard - BIOS F8
Intel G4560 Pentium Kaby Lake CPU - 3.5GHz
G.Skill F4-3200C14D-16GVR DDR4 RAM - 16GB's
Samsung 960 EVO M.2 NVMe SSD - 500GB
EVGA Nvidia GT 620 - 2 GBs RAM Video Card * To be installed soon
EVGA SuperNova750 Watt G2 PSU * New 2016 * To be installed soon
LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
Dell 2407WFPHC Monitor + Samsung SyncMaster 750s Monitor
MS Windows 10-64 Home - Full Retail - USB

 ---------------------------
2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#1
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/04 19:13:51 (permalink)
Definitely replace the psu first and let us know if you continue to have issues. Great replacement psu... http://www.evga.com/Produ...aspx?pn=220-G2-0650-Y1
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Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/04 20:04:55 (permalink)
Sajin
Definitely replace the psu first and let us know if you continue to have issues. Great replacement psu... 


Thanks for the reply.
 
Not sure if this will help, but here is the error code I get on most of the crashes - This is crash #34
 
 
Problem signature:  
Problem Event Name: BlueScreen   OS Version: 6.1.7601.2.1.0.256.1  
Locale ID: 4105
 
Additional information about the problem:   BCCode: 124  
BCP1: 00000000  
BCP2: 86F8801C  
BCP3: B2000040  
BCP4: 00000800  
OS Version: 6_1_7601  
Service Pack: 1_0  
Product: 256_1
 
Files that help describe the problem:  
C:\Windows\Minidump\062916-50778-01.dmp   C:\Users\Jim\AppData\Local\Temp\WER-94131-0.sysdata.xml
Read our privacy statement online:  
If the online privacy statement is not available, please read our privacy statement offline:   C:\Windows\system32\en-US\erofflps.txt

Sushihunter
Gigabyte GA-Z270-HD3P Motherboard - BIOS F8
Intel G4560 Pentium Kaby Lake CPU - 3.5GHz
G.Skill F4-3200C14D-16GVR DDR4 RAM - 16GB's
Samsung 960 EVO M.2 NVMe SSD - 500GB
EVGA Nvidia GT 620 - 2 GBs RAM Video Card * To be installed soon
EVGA SuperNova750 Watt G2 PSU * New 2016 * To be installed soon
LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
Dell 2407WFPHC Monitor + Samsung SyncMaster 750s Monitor
MS Windows 10-64 Home - Full Retail - USB

 ---------------------------
2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#3
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/04 20:06:38 (permalink)
124 usually points to the cpu not getting enough power when overclocking. Is your cpu overclocked?
#4
Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/04 20:28:50 (permalink)
Sajin
124 usually points to the cpu not getting enough power when overclocking. Is your cpu overclocked?


No. No over-clocking.
 
I checked voltage with a meter - 12V is 12.26V  and 5V is 5.03V
Don't have a 3.3V reading available.
I just pulled and reseated the RAM
In addition to adding another 4 GBs of RAM for a total of 8 GBs
 
My first thought is the GT620 Video Card - mainly due to the problems I've had in the past with dead cards.
Second thought is the PSU starting to crap out and not providing enough power under load.
 
I'm on a pretty tight budget and really don't need any unplanned purchases, but I can't afford to be without a computer either.
 
Thanks!
Sushihunter
 

Sushihunter
Gigabyte GA-Z270-HD3P Motherboard - BIOS F8
Intel G4560 Pentium Kaby Lake CPU - 3.5GHz
G.Skill F4-3200C14D-16GVR DDR4 RAM - 16GB's
Samsung 960 EVO M.2 NVMe SSD - 500GB
EVGA Nvidia GT 620 - 2 GBs RAM Video Card * To be installed soon
EVGA SuperNova750 Watt G2 PSU * New 2016 * To be installed soon
LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
Dell 2407WFPHC Monitor + Samsung SyncMaster 750s Monitor
MS Windows 10-64 Home - Full Retail - USB

 ---------------------------
2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#5
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/04 20:45:50 (permalink)
124 is power related. Idle voltage readings don't really tell us much.
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Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/04 21:57:36 (permalink)
Sajin
124 is power related. Idle voltage readings don't really tell us much.


True.
 
Is there any way to load test the PSU?  Would a computer shop likely have the proper test equipment to do that?
 
Also,
 
As I am likely to be replacing my PSU soon, I'd like to go to a 750 Watt unit.
 
Two that I am looking at are the 750 SuperNOVA G2 and the 750 SuperNOVA P2.
 
While a little, (lot) more expensive than I would like to spend at the moment, I'm sort of planning on upgrading with a new motherboard, CPU and RAM in the future.
 
I figure it would be better to spend a little extra now on something I can use to power the new system, rather than come up short now and have to replace it with one of these two units say next year.
 
Thanks again,
 
Sushihunter
 
 

Sushihunter
Gigabyte GA-Z270-HD3P Motherboard - BIOS F8
Intel G4560 Pentium Kaby Lake CPU - 3.5GHz
G.Skill F4-3200C14D-16GVR DDR4 RAM - 16GB's
Samsung 960 EVO M.2 NVMe SSD - 500GB
EVGA Nvidia GT 620 - 2 GBs RAM Video Card * To be installed soon
EVGA SuperNova750 Watt G2 PSU * New 2016 * To be installed soon
LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
Dell 2407WFPHC Monitor + Samsung SyncMaster 750s Monitor
MS Windows 10-64 Home - Full Retail - USB

 ---------------------------
2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#7
Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/04 22:08:12 (permalink)
Maybe this will help:
 
Welcome to WhoCrashed (HOME EDITION) v 5.51

This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.
Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.
This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.
To obtain technical support visit

Just click the Analyze button for a comprehensible report ...


Home Edition Notice

This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.


System Information (local)

Computer name: JIM-PC Windows version: Windows 7 Service Pack 1, 6.1, build: 7601 Windows dir: C:\Windows Hardware: P5K Premium, , ASUSTeK Computer INC. CPU: GenuineIntel Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz Intel586, level: 6 4 logical processors, active mask: 15 RAM: 3488735232 bytes total


Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump Crash dumps are enabled on your computer. On Mon 04/07/2016 12:35:17 PM GMT your computer crashed crash dump file: C:\Windows\Minidump\070416-48126-01.dmp This was probably caused by the following module: (hal+0xEFCD) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF8697001C, 0xFFFFFFFFF2000040, 0x800) Error: Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . Google query:
On Mon 04/07/2016 12:35:17 PM GMT your computer crashed crash dump file: C:\Windows\memory.dmp This was probably caused by the following module: (hal!HalBugCheckSystem+0xAB) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF8697001C, 0xFFFFFFFFF2000040, 0x800) Error: Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . Google query:
On Mon 04/07/2016 11:00:25 AM GMT your computer crashed crash dump file: C:\Windows\Minidump\070416-48750-01.dmp This was probably caused by the following module: (hal+0xEFCD) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF86F1801C, 0xFFFFFFFFF2000040, 0x800) Error: Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . Google query:
On Mon 04/07/2016 7:53:16 AM GMT your computer crashed crash dump file: C:\Windows\Minidump\070416-48812-01.dmp This was probably caused by the following module: (hal+0xEFCD) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF86D6401C, 0xFFFFFFFFB2000040, 0x800) Error: Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . Google query:
On Mon 04/07/2016 7:41:44 AM GMT your computer crashed crash dump file: C:\Windows\Minidump\070416-44787-01.dmp This was probably caused by the following module: (hal+0xEFCD) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF86DBC01C, 0xFFFFFFFFB2000040, 0x800) Error: Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . Google query:
On Mon 04/07/2016 4:15:04 AM GMT your computer crashed crash dump file: C:\Windows\Minidump\070316-32136-01.dmp This was probably caused by the following module: (hal+0xEFCD) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF86B7901C, 0xFFFFFFFFF2000040, 0x800) Error: Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . Google query:
On Sun 03/07/2016 8:00:35 AM GMT your computer crashed crash dump file: C:\Windows\Minidump\070316-48953-01.dmp This was probably caused by the following module: (hal+0xEFCD) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF86F7501C, 0xFFFFFFFFF2000040, 0x800) Error: Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . Google query:
On Sat 02/07/2016 4:23:31 PM GMT your computer crashed crash dump file: C:\Windows\Minidump\070216-40903-01.dmp This was probably caused by the following module: (nt+0x32D9E7) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF870048FC, 0x0, 0x0) Error: file path: C:\Windows\system32\ntoskrnl.exe product: company: description: NT Kernel & System Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sat 02/07/2016 1:47:07 PM GMT your computer crashed crash dump file: C:\Windows\Minidump\070216-46285-01.dmp This was probably caused by the following module: (hal+0xEFCD) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85BA001C, 0xFFFFFFFFB2000040, 0x800) Error: Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . Google query:
On Sat 02/07/2016 10:47:16 AM GMT your computer crashed crash dump file: C:\Windows\Minidump\070216-44881-01.dmp This was probably caused by the following module: (nt+0x32D9E7) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF86FFB024, 0x0, 0x0) Error: file path: C:\Windows\system32\ntoskrnl.exe product: company: description: NT Kernel & System Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



Conclusion

51 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



Sushihunter
Gigabyte GA-Z270-HD3P Motherboard - BIOS F8
Intel G4560 Pentium Kaby Lake CPU - 3.5GHz
G.Skill F4-3200C14D-16GVR DDR4 RAM - 16GB's
Samsung 960 EVO M.2 NVMe SSD - 500GB
EVGA Nvidia GT 620 - 2 GBs RAM Video Card * To be installed soon
EVGA SuperNova750 Watt G2 PSU * New 2016 * To be installed soon
LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
Dell 2407WFPHC Monitor + Samsung SyncMaster 750s Monitor
MS Windows 10-64 Home - Full Retail - USB

 ---------------------------
2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#8
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/05 09:38:52 (permalink)
You can load test the psu yourself. Just run prime95 (small fft) & heaven 4.0 (max settings) at the same time and check the voltage on your psu while the programs are running. Let me know what the voltages are. I'd highly suggest getting a new psu anyway as it looks like your psu is 9 to 10 years old.
#9
Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/28 16:26:23 (permalink)
UPDATE - July 28, 2016
 
Yesterday I bit the bullet and went out and bought a shiny new PSU - eVGA 750 Watt G2
Installed it last night and things were looking good - no crashes for several hours.
However, it was not to be...
I started getting BSoD crashes and freezes after watching several YouTube videos.
Ironically, it crashed just as I opened up this page a few minutes ago...
 
New Crash Report:
 
System Information (local)

Computer name: JIM-PC Windows version: Windows 7 Service Pack 1, 6.1, build: 7601 Windows dir: C:\Windows Hardware: P5K Premium, , ASUSTeK Computer INC. CPU: GenuineIntel Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz Intel586, level: 6 4 logical processors, active mask: 15 RAM: 3488735232 bytes total


Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump Crash dumps are enabled on your computer. On Thu 28/07/2016 10:25:13 PM GMT your computer crashed crash dump file: C:\Windows\Minidump\072816-56331-01.dmp This was probably caused by the following module: (hal+0xEFCD) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF86D7301C, 0xFFFFFFFFB2000040, 0x800) Error: Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue). A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . Google query:
On Thu 28/07/2016 10:25:13 PM GMT your computer crashed crash dump file: C:\Windows\memory.dmp This was probably caused by the following module: (hal!HalBugCheckSystem+0xAB) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF86D7301C, 0xFFFFFFFFB2000040, 0x800) Error: Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue). A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys . Google query:


Conclusion

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


-----------------------------------------------------------------------------------------
 
Strangely, the crashes take several forms.
 
Most common is a simple screen freeze where the mouse pointer freezes and the computer will not take any input - including a Cntl-Alt-Del attempt at reset.
Sometimes I can wait it out and after a couple of minutes it begins working again. Most times I have to hit the Reset Button on the computer and reboot.
 
Another one is a quick freeze, then a BSoD with a countdown and automatic reboot.
I generally leave my computer powered up all the time. Sometimes I come back to find the computer has rebooted itself and I get a message like this:
 
 --------------------------------
Problem signature:   Problem Event Name: BlueScreen   OS Version: 6.1.7601.2.1.0.256.1   Locale ID: 4105
 
Additional information about the problem:   BCCode: 124   BCP1: 00000000   BCP2: 8688C01C   BCP3: B2000040   BCP4: 00000800   OS Version: 6_1_7601   Service Pack: 1_0   Product: 256_1
Files that help describe the problem:   C:\Windows\Minidump\072816-42463-01.dmp   C:\Users\Jim\AppData\Local\Temp\WER-157280-0.sysdata.xml
Read our privacy statement online:  
If the online privacy statement is not available, please read our privacy statement offline:   C:\Windows\system32\en-US\erofflps.txt
------------------------------
Very often, I get a Video Driver Crash which will last for anywhere from a few seconds to a couple of minutes while the screen images come back from black or white. Sometimes it won't come back and I have to reboot.
 
Prior to installing the new PSU, I removed all my extra hard drives to lower the power consumption to see if that had an effect - it didn't. Now, with the new PSU, I have to conclude that the old PSU was not the problem.
 
So, the question is: Is it the eVGA GT620 video card?  Or is it something else?
 
At this point, I'm really tempted to send the video card back to eVGA for replacement with some other model.
 
Thanks in advance for all your help!
 
Sushihunter
 

Sushihunter
Gigabyte GA-Z270-HD3P Motherboard - BIOS F8
Intel G4560 Pentium Kaby Lake CPU - 3.5GHz
G.Skill F4-3200C14D-16GVR DDR4 RAM - 16GB's
Samsung 960 EVO M.2 NVMe SSD - 500GB
EVGA Nvidia GT 620 - 2 GBs RAM Video Card * To be installed soon
EVGA SuperNova750 Watt G2 PSU * New 2016 * To be installed soon
LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
Dell 2407WFPHC Monitor + Samsung SyncMaster 750s Monitor
MS Windows 10-64 Home - Full Retail - USB

 ---------------------------
2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#10
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/28 16:35:54 (permalink)
Next suggestion would be to boost the vcore a bit on your cpu to see if it helps resolve the problem.
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Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/28 17:08:09 (permalink)
Sajin: Interesting...
 
Question: Why would I need to increase the vcore voltage now, after many years (since 2007) of it working well, at standard voltage until recently?
 
Would the CPU have developed increased resistance due to aging over the years?
 
Oh, and how much of a boost?

Sushihunter
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#12
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/28 17:11:56 (permalink)
Cpu is aging. Needs a bit more juice to make it run stable I bet. 0.10 should be good.
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/28 17:20:40 (permalink)
My Asus PC Probe II is reporting Vcore at 1.27v
3.3 at 3.25v
5 at 5.02v
12 at 12.21v
CPU at 46C - to 50C at idle (4 webpages open)
MB at 43C
CPU Fan at 1950 RPM
 

Sushihunter
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2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#14
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/28 17:22:58 (permalink)
You many want to try 0.05 bumps instead then.
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/28 17:25:04 (permalink)
Interesting...
 
I was just about to write down my Vcore voltages and noticed that it is fluctuating from 1.14 to 1.27
Computer was idling with not input from me.
 

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#16
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/28 17:27:07 (permalink)
Let me know if increasing the vcore helps. 
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/29 00:14:11 (permalink)
Well, I bumped up the vcore voltage a wee touch... but for some strange reason I'm still getting the same readings on PC Probe II.
Not quite sure what to think about that - it's been quite a while since I've fiddled in the BIOS, and it was a bit of relearning, so maybe I have to go back and check it again.
Since last posting, I have updated the video driver with a fresh install - same as the previous updates, no help, see photo).
I'm not sure if this is related, but it just feels like the computer is running slower than it was before going into the BIOS. I wonder if I under clocked it  ;-)
 

 
I get this about a dozen times a day!

Sushihunter
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2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#18
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/29 05:37:41 (permalink)
One step at a time. Let me know if increasing the vcore has resolved the blue screen issue.
#19
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/29 06:39:13 (permalink)
He should try to increase CPU voltage more...
But you see all components are old, after some time it's normal to problems start.
Maybe is GPU, maybe is 10-12 years old PSU problem, maybe 8-9 years old motherboard and CPU?
I know they could serve more, but today Internal Graphic on i3 HD530 work better I think. GT620 that's Fermi architecture?

i7-5820K 4.5GHz/RVE10-EK Monoblock/Dominator Platinum 2666/ASUS GTX1080Ti Poseidon/SBZxR /Samsung 970 EVO PLus 1TB/850 EVO 1TB /EVGA 1200P2/Lian Li PC-O11WXC/EK XRES D5 Revo 100 Glass/Coolstream PE360-Noctua NF-A12x25 PWM x3
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https://www.youtube.com/watch?v=PHMun5xiRe0
 
https://xdevs.com/guide/2080ti_kpe/#intro
https://www.evga.com/articles/01386/evga-sr-3-dark/
 
 
 

 
 
#20
Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/29 14:26:43 (permalink)
OK, I just bumped the Vcore voltage up another notch - Set to 1.3125V in BIOS
PC Probe II is reading Vcore as 1.29V
CPU temp is at 45C - 48C at idle (as I type this).
MB temp is 43C
I did get a freeze on the first boot and had to reboot by hitting the Reset button.
My Video Card:  http://www.evga.com/Products/Specs/GPU.aspx?pn=15FA5BF1-AADA-454D-8BDB-40F4BFBE959E
 
It has been suggested that I also bump the RAM voltage up by 0.01V to 0.05V
That may be my next step...
 
Thanks everyone for your help!!!
 
Sushihunter
 

Sushihunter
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2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#21
Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/29 15:25:04 (permalink)
Just had a total lock-up.
Was watching a YouTube video when the screen went black and I got a loud buzzing in the speakers.
Control-Alt-Del would not break out of it - had to hit the reset button and reboot.
 
Sushihunter
 
 
On Fri 29/07/2016 10:05:03
PM GMT your computer crashed

crash dump file: C:\Windows\Minidump\072916-55832-01.dmp
This was probably caused by the
following module: ntoskrnl.exe (nt+0x32D9E7)
Bugcheck code: 0x124
(0x0, 0xFFFFFFFF8D6038FC, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path:
C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel &
System
Bug check description: This bug check indicates that a fatal hardware
error has occurred. This bug check uses the error data that is provided by the
Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a
hardware problem problem. This problem might also be caused because of
overheating (thermal issue).
The crash took place in the Windows kernel.
Possibly this problem is caused by another driver that cannot be identified at
this time.


post edited by Sushihunter - 2016/07/29 15:34:28

Sushihunter
Gigabyte GA-Z270-HD3P Motherboard - BIOS F8
Intel G4560 Pentium Kaby Lake CPU - 3.5GHz
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Samsung 960 EVO M.2 NVMe SSD - 500GB
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LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
Dell 2407WFPHC Monitor + Samsung SyncMaster 750s Monitor
MS Windows 10-64 Home - Full Retail - USB

 ---------------------------
2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#22
Zuhl3156
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/29 16:09:00 (permalink)
My CPU default voltage, no overclock, ASUS P5N-D motherboard and Q6600 is 1.350v. I thought that was a little high myself but others say this is the normal voltage for my CPU. IDK.
#23
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/29 16:45:22 (permalink)
Went into BIOS and made some more changes
Vcore left at previous setting of 1.3125v
Changed CPU PLL voltage from Auto to 1.60
 
I note that PC Probe II is now reporting CPU temp at 52C - 53C - a slight increase.
But keep in mind that it is also very hot here right now  23C with 65% humidity - was 85% about 8 AM!  Probably warmer in the apartment...
CPU only has stock cooling fan from Intel - nothing special.
 
Sushihunter
 

Sushihunter
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Samsung 960 EVO M.2 NVMe SSD - 500GB
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LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
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2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#24
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/29 17:34:48 (permalink)
Download core temp and set your vcore to what the vid states.
 
e.g.
 

 
1.325v would be the default voltage for a G0 revision Q6600.
#25
Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/29 18:40:37 (permalink)

This is what I have right now.

Sushihunter
Gigabyte GA-Z270-HD3P Motherboard - BIOS F8
Intel G4560 Pentium Kaby Lake CPU - 3.5GHz
G.Skill F4-3200C14D-16GVR DDR4 RAM - 16GB's
Samsung 960 EVO M.2 NVMe SSD - 500GB
EVGA Nvidia GT 620 - 2 GBs RAM Video Card * To be installed soon
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LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
Dell 2407WFPHC Monitor + Samsung SyncMaster 750s Monitor
MS Windows 10-64 Home - Full Retail - USB

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2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#26
Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/29 19:06:38 (permalink)

And here it is after changing Vcore to 1.3250v
The temps spiked, but have settled down to around 68C on core#0 and 65C on the other 3 cores.
 

Sushihunter
Gigabyte GA-Z270-HD3P Motherboard - BIOS F8
Intel G4560 Pentium Kaby Lake CPU - 3.5GHz
G.Skill F4-3200C14D-16GVR DDR4 RAM - 16GB's
Samsung 960 EVO M.2 NVMe SSD - 500GB
EVGA Nvidia GT 620 - 2 GBs RAM Video Card * To be installed soon
EVGA SuperNova750 Watt G2 PSU * New 2016 * To be installed soon
LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
Dell 2407WFPHC Monitor + Samsung SyncMaster 750s Monitor
MS Windows 10-64 Home - Full Retail - USB

 ---------------------------
2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#27
Sushihunter
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/30 02:55:03 (permalink)
It took a while, but just had a couple of short screen freezes that Cntl-Alt-Del was able to break out of. A few minutes later, I had a Display Driver crash as seen in one of the above photos I posted.
Is it getting better? I don't know - too early to tell, but it SEEMS a little better. No automatic random reboot - so far...
 

Sushihunter
Gigabyte GA-Z270-HD3P Motherboard - BIOS F8
Intel G4560 Pentium Kaby Lake CPU - 3.5GHz
G.Skill F4-3200C14D-16GVR DDR4 RAM - 16GB's
Samsung 960 EVO M.2 NVMe SSD - 500GB
EVGA Nvidia GT 620 - 2 GBs RAM Video Card * To be installed soon
EVGA SuperNova750 Watt G2 PSU * New 2016 * To be installed soon
LG Bluray/DVD Burner BH14NS40 + LG DVD Burner GSA-H62L
MediaSonic NAS Box - USB 3.0 Various HD's - 250GB to 2TB
Dell 2407WFPHC Monitor + Samsung SyncMaster 750s Monitor
MS Windows 10-64 Home - Full Retail - USB

 ---------------------------
2018 New Years Resolution: I swear I'll put the side on my computer this year and call it "finished". No, really... this year!

#28
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/30 14:45:08 (permalink)
No blue screens yet?
#29
Sajin
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Re: Help - Diagnosing Frequent Crashes BSoD - Video Card or PSU? 2016/07/30 17:41:15 (permalink)
If you haven't received any blue screens my next suggestion would be to retest the ram. Make sure to test each stick individually this time if you didn't check them individually last time.
#30
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