It's an NVIDIA promotion. There's nothing anyone at EVGA could do to help you, short of buying you a copy using their own personal or corporate credit card, even if they wanted. If you want to rant about it, I encourage you to rant about it on NVIDIA's forum. The promotion is an agreement between NVIDIA and the game publisher. EVGA has no keys to give.

Edit: ...

...EVGA Experience...

Umm, no. GeForce Experience. Don't pin this on EVGA. It's NVIDIA's promotion and NVIDIA's GeForce Experience application.

Welcome to the Forum
 
Yep! Get your New Product and Open it up and make sure all is ok and check the Serial Number on the Card is the same as on the Box and then Complete Product Registration Pay for any Extras like Extended Warranty and best to Invoice Upload Even if you bought the Product from EVGA's Website. This is not really for Game Codes that are given out by NVIDIA but for EVGA's Setup-Up Program and buying Extended Warranty and even Advanced RMA if you so wished. And any other Features like Free Game Codes PROMO's by NVIDIA.
Waiting a (Day or Two OK) But a Few Weeks or Months is poor judgment on your part and not something to be blaming on EVGA or even NVIDIA.
This is a great Lesson Learned for all others as well.
And if you want to really Vent then do so on NVIDIA Forum as it is their PROMO, as this is said so many times Year and Year and Year.
 
Looks like you missed this as well "Register To Get a Free Trim Kit With Your EVGA GeForce RTX 20-Series Card"

                                                              This promotion is now closed.
                                                                This Promo Was By EVGA
 
OK I am al done now, I only wanted to vent a little.

Whitney
I had no issue with the promo's or the trim kit . Game promos were a pain cause or the process was not just enter a code and done, but they both worked!

I had no issues with mine as well, but the Trim Kit Promotion Ended Today.
Register To Get a Free Trim Kit With Your EVGA GeForce RTX 20-Series Card
And also why the Thread is now Locked, well 45 minutes ago that is.

"You were told what you needed to do and you didn't do it. Maybe you misread the requirements. Maybe you just forgot to take care of it in time. I hate it when I do something like that."
 
You know what I hate, bro? Buying a friggen $1500 videocard with a game and not gettin the game.
 
That's what I hate. 

And the Codes are give to The Retailer by NVIDIA and when a retailer runs out that is it, Frist Come First Serve.
"While Supplies Last"
I did not make the Frist Round last year and missed out myself.
Then a few days before the next Promotion I got another pair of cards and Missed out for a Second Time.
But then on the Frist Promotion form last year EVGA got some more Codes and I was able to get two Game Codes.
But then I just gave them away because I had just spent $80 for BFV so that is lust how life works.
 
Battlefield V Deluxe Edition - PC [Digital Code]  $40

Only 7 left in stock - order soon.

colbymunson
And the Codes are give to The Retailer by NVIDIA and when a retailer runs out that is it, Frist Come First Serve.
"While Supplies Last"
 
Obviously they have more supplies to run the same promotion AGAIN. Use that thing between your ears. 

Wow!
Use your own Brain as you said it yourself "same promotion" but that is just it, it is not the "same promotion"
 

First Promotion: Purchase any graphics card from the qualifying list above on or after Tuesday, November 20, 2018 from EVGA.com
This promotion is closed to new purchases  Please click here if you purchased your product on or after January 7, 2019
 
 
Second Promotion: Purchase any graphics card from the qualifying list above on or after Monday, January 7, 2019 from EVGA.com

Game On
Buy EVGA GeForce RTX, Get Up To Two Games.*
Whether you’re knee-deep in the trenches of Battlefield V™ or soaring through alien skies in Anthem™, NVIDIA® GeForce RTX™ delivers the ultimate gaming experience. Triumph over adversity with the new NVIDIA Turing™ GPU architecture and the revolutionary RTX platform. Game on RTX.
For a limited time, purchase a qualifying GeForce RTX 2080 Ti or 2080 graphics card and get both Battlefield V™ and Anthem™. Pick up a qualifying GeForce RTX 2070 graphics card or GeForce RTX 2060 graphics card and get your choice of these incredible titles.
 

colbymunson
Ya know, you're right- Battlefield 5 looks pretty similar in both of those images. 

Half of what I paid for mine.
Battlefield V Deluxe Edition - PC [Digital Code]  $40

Only 7 left in stock - order soon.

outlawii
I had no issues at all got Anthem and BF5 

Yes, they are offering a better deal than under the one I purchased and have BFV promo codes.  
 
I am glad you got your freebies (Aside, did you catch the Anthem beta? Thoughts?) 

ColbyMunson,

You didn’t state when your card was purchased, when you finally built the system, and the date you tried to redeem the code. Had you already put your information into the webpage to register your card, and then requested the code at that time, or was it purchased, and not registered until after the promotion was closed?

The promotion closed over a month ago as far as I am aware, but I haven’t been following it closely.

Flonkam

the_Scarlet_one
ColbyMunson,

You didn’t state when your card was purchased, when you finally built the system, and the date you tried to redeem the code. Had you already put your information into the webpage to register your card, and then requested the code at that time, or was it purchased, and not registered until after the promotion was closed?

The promotion closed over a month ago as far as I am aware, but I haven’t been following it closely.

As far as I can gather, the reason he has given us no specifics is that he messed up and didn't do what he was instructed to do, and now for some reason believes that EVGA must "bend over backwards" to fix his mistake.
 
If I'm wrong I will apologize, but I implied this much earlier and he has thus far not corrected me. I've screwed up like this many times, but I never expect another human being to take responsibility for my own mistakes.

GAHAH, I understand now that you are appalled that I expected helpful, possibly even maybe over-the-top customer support from a company I just handed a sweet chunk of changed by purchasing one of the most over-the-top, premium-priced product ever offered in it's class, in history and that's no exaggeration. It's so silly to me that someone would opt to Oliver Twist this with a hat in hand: Please sir may I have some more? Sheesh! I'm not asking for the moon here, people. I expect a deal redeemed when I put my cash down. Pretty cut and dried. 
 
 
I thought "I bought the FTW3 2080 TI.  I bought it directly from the EVGA website. I bought it during the BF5 promo. I have provided proof of all these facts" was as clear as crystal. Sorry you didn't pick that up. I did not mess anything up, I don't think. The card was purchased on 12/4/19. From the EVGA website. During the BF5 promo. I provided proof to EVGA and to Nvidia of these facts. What else were you wondering? 
 
This company is currently, presently, as we are speaking, giving out keys for literally the exact same thing when I made the purchase.
AND THEN had the balls to say they don't have anymore keys. Outlawii has said he got them both. 
 
If my tone comes across as hostile I apologise,  I am taken aback by the hostility and "You must have done it wrong" vibe I'm getting here. Sure didn't expect that!

I wondered the rest of what I asked, all the parts that weren’t answered. Did you wait nearly 2 months to build the system, and then register the video card after?

While the game in the new promotion is the same, The code would be tied to the original promotion, which ended over a month ago?

I ask, because there is a very specific detail That May have been missed, but I am trying to be understanding and helpful to you.

If you want to be short and angry with what seems to be one of the few people that isn’t being judgemental, then I can walk away and just make sure no terms of service violations occur.

Please answer the questions in full, as I would like to help. You are coming off as hostile when I am trying to do my best to understand.

Scarlet- I was responding to a condescending post by another user. 
 

colbymunson
GAHAH, I understand now that you are appalled that I expected helpful, possibly even maybe over-the-top customer support from a company I just handed a sweet chunk of changed by purchasing one of the most over-the-top, premium-priced product ever offered in it's class, in history and that's no exaggeration. It's so silly to me that someone would opt to Oliver Twist this with a hat in hand: Please sir may I have some more? Sheesh! I'm not asking for the moon here, people. I expect a deal redeemed when I put my cash down. Pretty cut and dried. 
 
I thought "I bought the FTW3 2080 TI.  I bought it directly from the EVGA website. I bought it during the BF5 promo. I have provided proof of all these facts" was as clear as crystal. Sorry you didn't pick that up. I did not mess anything up, I don't think. The card was purchased on 12/4/19. From the EVGA website. During the BF5 promo. I provided proof to EVGA and to Nvidia of these facts. What else were you wondering? 
 
This company is currently, presently, as we are speaking, giving out keys for literally the exact same thing when I made the purchase.
AND THEN had the balls to say they don't have anymore keys. Outlawii has said he got them both. 
 
If my tone comes across as hostile I apologise,  I am taken aback by the hostility and "You must have done it wrong" vibe I'm getting here. Sure didn't expect that!

You've read what I've written, so you know I'm not trying to twist anything. Yes, "I have provided proof of all these facts" is clear. But you didn't specify when you provided all of that info--which is just as important as the info itself--so I simply assumed that you didn't do so within the allotted time.
 
If you did everything exactly as you were supposed to, then I apologize for assuming otherwise. But you do understand that the world is full of people who have no concept of personal responsibility, and who post complaints online without providing the full details because the full details don't look good, lol. These are the people who always claim that Mail-In Rebates are scams, when in fact the reason they don't get their rebate is because they chose to follow the instructions the way they wanted to, instead of precisely the way they were written. So even though I shouldn't have, I assumed that you were playing loose with the facts.
 
If you attempted to complete the process before the expiration date and yet you did not get the game, I agree that that is rough. It is odd that they told you "promo is over" and not "I'm sorry, we have no more keys for this purchase period", since you contacted them within the promotional period. 

Scarlet, I saw your PM. Site rules do not allow me to PM you back. 
Place Purchased: EVGA
Purchase Date: 12/04/2018
Date Registered: 2/2/2019 6:27:11 AM
Sounds like there won't be resolution- It is frustrating that they mentioned to you that they tie the promo key to the serial code of the card yet refuse to issue the key. 
Thanks for inquiring on my behalf and then following up with me. 
 

Good luck next time register ASAP