Hi All
 
I have ALWAYS purchased since owning a PC EVGA PSU's as they are THE BEST !!!!
 
BUT i have just turned on my gaming PC and it made a HUGE bang and a slight smell came from it !!!!!
 
I have owned over ten EVGA supplies over the years and wondered if i am covered with warranty ?
 
I 'may' still have the box ? But i am not certain, i'm also pretty sure it is under 2 or 3 years old.......
 
Can anyone advise please as i was informed by a friend that EVGA have excellent customer Services and will replace if under 10 years old.....I am also unsure as to where i purchased item (Scan, Ebuyer....or other)
 
Thanks in advance !
 
 

Thanks Sajin !!!!
 
That has made me HAPPY !!!!! Best PSU's on the market by far...I hope it all goes smoothly !!!!
 

 

This may help others as your issue seems to have been addressed by Sajin
 
If you registered the PSU the warranty info is on your  "My EVGA" ---> "My Products"
 
If you have not registered; you can check warranty status Here: https://www.evga.com/support/guestregister.asp
 
 Also FYI  ---->    EVGA Power Supply Update Notice
evga.com/articles/00803
NOTE: This symptom should not occur on ANY Power Supply that was purchased on October 1st, 2013 or later.
 
 
Products affected

• EVGA SuperNOVA 1000 G2 Power Supply (120-G2-1000-XR)
• EVGA SuperNOVA 1000 P2 Power Supply (220-P2-1000-XR)
• EVGA SuperNOVA 1300 G2 Power Supply (120-G2-1300-XR)
•  
  EVGA has discovered that a small batch of our 1300W & 1000W Power Supplies (P/N: 120-G2-1300-XR, 220-P2-1000-XR, 120-G2-1000-XR) did not meet the quality levels that EVGA stands behind. There is insufficient insulation on the thermal pad by a heatsink which may cause the Power Supply to shut down or be unable to power on. If you have one of these part numbers, please fill in your serial number below on this page to see if your power supply is affected. NOTE: This symptom should not occur on ANY Power Supply that was purchased on October 1st, 2013 or later. If your part is affected you will have the option to register your product for the RMA or continue with an RMA if your product is already registered. Where possible, RMA’s for these serial numbers will be setup with free expedited shipping and a return label. Upon receipt of the new Power Supply, please use the included return label to send back your old power supply, cables and accessories to EVGA.
   
  

Never a good thing to have that happen and sorry to hear the system went down but EVGA is good about taking care of the customers.

Sajin
The 1300w comes with a 10 year warranty. Here are your rma options... 

Sajin
The 1300w comes with a 10 year warranty. Here are your rma options... 

When i select RMA process i get sent BACK to this page ? I am based in the UK.....


Any ideas, thanks......Not a Great Start !!!

Sajin

bilabonic
When i select RMA process i get sent BACK to this page ? I am based in the UK.....


Any ideas, thanks......Not a Great Start !!!

Try a different web browser.

Tried.....

EVGA RMA PROCESS - UNITED STATES / CANADA.....

https://eu.evga.com/support/rma.asp

bilabonic
STRANGE....I have just gone BACK to the MAIN page and found the link for RMA in EU...BUT when i post the URL of the link it does NOT show on the post ??
 
The serial No. is tiny....lol

 
The reason it doesn't show on the post is because you don't have enough posts yet to link properly.