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H370 Stinger won't boot

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NelsonC17
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2020/01/21 23:30:32 (permalink)
Before I begin, I'd like to say that it's been a while since I last built my first PC. This is my second one.

So, I have built an ITX PC for a family member. The parts are

H370 Stinger
I5-9900k
Noctua L9 Chromax CPU cooler
HyperX Fury 16GB DDR4 2666mhz
M.2 SSD Samsung EVO Plus 1TB
Case: INWIN Chopin M-ITX (comes with a 150w PSU)

Upon finishing the assembly, I attempted to boot it but nothing shows up on the screen.
Symptoms I can describe are
1. White LED on top right of motherboard
2. CPU Cooler fan spinning
3. Case Power Button LED is lit
4. Monitor says no display detected despite connecting the motherboard with a HDMI


I've attached a photo below.

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#1

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    rjohnson11
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    Re: H370 Stinger won't boot 2020/01/21 23:52:32 (permalink)
    Are you using a GPU? If so can you try a DP cable instead, (assuming you are using a monitor)?

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    #2
    bob16314
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    Re: H370 Stinger won't boot 2020/01/22 00:13:37 (permalink)
    It may need a BIOS update to at least Version 1.04 which adds support for 9th Gen. Intel CPUs.

    I think perhaps the thing to do right now would be take it to a PC repair shop or put an older CPU in it that's supported from BIOS version 1.0 and be sure, then flash it if needed..At least get that out of the way.

    CPU Compatibility List 
     
    By the way, the latest BIOS is 1.08 found in the EVGA Download Center, as well as other drivers/software there too.
    post edited by bob16314 - 2020/01/22 00:27:21

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    #3
    NelsonC17
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    Re: H370 Stinger won't boot 2020/01/22 01:28:30 (permalink)
    Sadly I don't have a GPU but I'll try a DP cable
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    coolmistry
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    Re: H370 Stinger won't boot 2020/01/22 01:59:50 (permalink)
    If this rig is your Second? I am Hopeful do you have old 1150 CPU? If so you can use old to update your latest Update Firmware for your new motherboard! 
    EDIT > use Bob's link for Latest Firmware 
    post edited by coolmistry - 2020/01/22 02:03:03

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    NelsonC17
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    Re: H370 Stinger won't boot 2020/01/22 02:08:02 (permalink)
    Yes I've read about the BIOS version as well! Will definitely bring it to a PC repair shop thank you
    #6
    coolmistry
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    Re: H370 Stinger won't boot 2020/01/22 02:09:27 (permalink)
    NelsonC17
    Yes I've read about the BIOS version as well! Will definitely bring it to a PC repair shop thank you

    Good idea  Post us back if any problem!

    Windows 11 Home 64bits up to Dated
    i9 11900K 5,275 MHz (3,500 MHz) || EVGA Z590 FTW WIFI || 2 x Nvidia RTX 2080 Ti FE || 32Gb Dominator Platinum DDR3 3600mhz XMP OC 3800mhz || 500gb Samsung 980 Pro NVMe || 500gb Samsung 970 EVO and Sata M.2 (1 x SSD and 1xHHD) || EVGA CLCx 360 Cooler || EVGA Supernova 1300w X3 || EVGA Z10 Keyboard || EVGA TORQ X10 mouse ||EVGA DG 77 case || Acer Predator  X35 35" 200Hz G-Sync || Logitech Z906 5.1 system sounds SPDIF|| Kaspersky Internet Security
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    NelsonC17
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    Re: H370 Stinger won't boot 2020/01/29 23:02:53 (permalink)
    Hi! So I recently got it to a PC shop and they claimed that the motherboard is fried and the shop told me to issue a RMA (I'm not familiar whether if the symptoms align with those of a fried Mobo)... Is it possible that the shop may have misdiagnosed the issue? Should I try bring it to other PC shops instead just to verify the problem?
    #8
    Sajin
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    Re: H370 Stinger won't boot 2020/01/29 23:16:08 (permalink)
    NelsonC17
    Is it possible that the shop may have misdiagnosed the issue?

    Sounds like it. Did the even try to boot with an older cpu that is known to be compatible with the board?


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    coolmistry
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    Re: H370 Stinger won't boot 2020/01/30 01:27:27 (permalink)
    Sajin
    NelsonC17
    Is it possible that the shop may have misdiagnosed the issue?

    Sounds like it. Did the even try to boot with an older cpu that is known to be compatible with the board?


    Or I hope you have resigned EVGA Warranty for your H370 MB? I think it better for you to send RMA to EVGA and let them sort out the rest for you and update new latest BIOS or if your MB is faulty then they may will swap to new one MB and send to you back! It is safe rather go your local shop might more damages!! 
    It up to you 

    Windows 11 Home 64bits up to Dated
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    #10
    bob16314
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    Re: H370 Stinger won't boot 2020/01/30 01:55:46 (permalink)
    It never hurts to get a second opinion..Tell them you think it may have an older BIOS that doesn't support 9th Gen CPUs and to put a CPU in it that's on the compatibility list for BIOS v1.00 and see if it boots up..If it does, then have them flash it to v1.08 which you could put on a USB drive along with the instructions and give that to them too..Good luck with it.

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