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Guest RMA Ticket Submission Page - Error 154

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KJFreshly
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2018/01/20 07:14:48 (permalink)
Thought I'd just inform, and ask if this is also happening for others, that all of the steps in the EVGA Guest RMA process works fine up until I need to submit my actual issue ticket.
 
"The request from --.--.---.--- at 2018-01-20 15:13:11 GMT for the URL /support/guestregister.asp cannot be served due to error 154 on the host "
post edited by KJFreshly - 2018/01/20 08:51:38
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    Sajin
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    Re: Guest RMA Ticket Submission Page - Error 154 2018/01/20 12:33:31 (permalink)
    Have you tried to use a different web browser?


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #2
    KJFreshly
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    Re: Guest RMA Ticket Submission Page - Error 154 2018/01/20 13:53:13 (permalink)
    Sajin
    Have you tried to use a different web browser?


    Yes, Chrome and Edge both give the same error at the same stage.
    #3
    _JeffP
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    Re: Guest RMA Ticket Submission Page - Error 154 2018/01/22 22:05:44 (permalink)
    Hello,
     
    Please try submitting your request again, there are occasional updates to the website which affect certain pages while they are being worked on.

    Everything is security. 
    #4
    KJFreshly
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    Re: Guest RMA Ticket Submission Page - Error 154 2018/01/23 08:40:18 (permalink)
    EVGATech_JeffP
    Hello,
     
    Please try submitting your request again, there are occasional updates to the website which affect certain pages while they are being worked on.


    Sorry, still having the same problem.  Different browsers, both logged in and incognito.
    #5
    bcavnaugh
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    Re: Guest RMA Ticket Submission Page - Error 154 2018/01/23 09:00:01 (permalink)
    Some users are also having Invoice Upload Issues.

    Associate Code: 9E88QK5L7811G3H


     
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    _JeffP
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    Re: Guest RMA Ticket Submission Page - Error 154 2018/01/23 21:07:58 (permalink)
    KJFreshly
     
    Sorry, still having the same problem.  Different browsers, both logged in and incognito.


    Thanks for the update, I will contact you via email.


    bcavnaugh
    Some users are also having Invoice Upload Issues.


    I believe that issue is already being worked on, invoices can always be sent via email to the appropriate support region. 



    Everything is security. 
    #7
    KJFreshly
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    Re: Guest RMA Ticket Submission Page - Error 154 2018/01/27 19:44:36 (permalink)
    EVGATech_JeffP
    KJFreshly
     
    Sorry, still having the same problem.  Different browsers, both logged in and incognito.


    Thanks for the update, I will contact you via email.


    I was contacted two days ago and basically told that, since my item is secondhand, to fill out the Guest RMA form... which is still broken.
     
    Is there any other way to submit a Guest RMA?  Some kind of physical form I can fax?  I also had a friend of mine from out of state try to submit one as well and it's broken there too, so it's definitely not just on my end.  I would really like to try and get my card replaced.
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    _JeffP
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    Re: Guest RMA Ticket Submission Page - Error 154 2018/01/27 21:13:40 (permalink)
    I apologize for the miscommunication, I have responded to your email, please get back with us and let me know here when you have replied so I can pull up your response as I am not currently working on that particular box. 

    Everything is security. 
    #9
    KJFreshly
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    Re: Guest RMA Ticket Submission Page - Error 154 2018/01/27 21:16:58 (permalink)
    EVGATech_JeffP
    I apologize for the miscommunication, I have responded to your email, please get back with us and let me know here when you have replied so I can pull up your response as I am not currently working on that particular box. 


    Not a problem, thank you.  I have responded to the email.  My shipping address has been updated.
    #10
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