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Game Freeze - Could it be my PSU?

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ziagong
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2018/04/13 08:48:33 (permalink)
I have the EVGA 650 and recently after over a year of flawless gaming, my game has been having intermittent  1 - 2 second freezing.  I installed afterburner and monitored the system during game play, I experienced 2 freezes within 30 seconds of each other, I then checked the monitor and noticed the core clock dropped from 1924 to 1557 and the CPU clock dropped from 4008 to 802 during both freezes.
 
I am thinking this is either my outlet proving power to my PSU or the PSU itself.  I plan to install a UPS and see if the issue continues.  Am I on the right track..getting warm?  Any advice?
 
Thx -Mike
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    ty_ger07
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    Re: Game Freeze - Could it be my PSU? 2018/04/13 10:32:37 (permalink)
    What is your CPU temperature when it drops from 4008 MHz to 802 MHz?
    It doesn't sound like a power supply issue to me.
    #2
    ziagong
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    Re: Game Freeze - Could it be my PSU? 2018/04/13 10:36:41 (permalink)
    I would need to check.  The temp lines in the graph were pretty steady.  I want to say 50 or 63C.
    they would dip a couple degrees during the freeze (not spike).
    #3
    ty_ger07
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    Re: Game Freeze - Could it be my PSU? 2018/04/13 11:29:02 (permalink)
    ziagong
    I would need to check.

    Please do.

    The temp lines in the graph were pretty steady.

    Which temp?  GPU temp?  CPU temp?
     
    CPU temperature is what I want to know about at the moment.  Such a sudden drop in CPU frequency is very abnormal and cannot be explained by questioning the power supply.  Something other than the power supply is causing the CPU to throttle very abruptly.
    #4
    ziagong
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    Re: Game Freeze - Could it be my PSU? 2018/04/14 18:45:34 (permalink)
    can i send you the zip file of the afterburner monitor log file?  its small.
    its still occurring and i'm on a upc power supply now and using the balance voltage setting in afterburner.
    #5
    ziagong
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    Re: Game Freeze - Could it be my PSU? 2018/04/14 19:03:10 (permalink)
    ok 1 second freeze at 16.35 in this AB log file.
     

    I'm on UPC power now.  man this is frustrating.  any help is greatly appreciated x 1000
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    ziagong
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    Re: Game Freeze - Could it be my PSU? 2018/04/14 19:05:18 (permalink)
    http : //  s000.tinyupload.com/?file_id=00390874836463178559
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    ty_ger07
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    Re: Game Freeze - Could it be my PSU? 2018/04/15 09:21:38 (permalink)
    A screenshot would be nice. Or just paste the log numbers here for the time that the freeze happens. No way I am going to bother downloading a file using my phone.
    #8
    Sajin
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    Re: Game Freeze - Could it be my PSU? 2018/04/15 12:28:59 (permalink)
    How old is your psu? Is your system overclocked at all? If yes, reset the system to default settings and retest for the freeze. 


    #9
    maxfly
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    Re: Game Freeze - Could it be my PSU? 2018/04/15 14:12:50 (permalink)
    sounds like a power saving feature is kicking in for some reason.

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    #10
    EVGATech_JoseC
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    Re: Game Freeze - Could it be my PSU? 2018/04/15 21:14:02 (permalink)
    ziagong
    I have the EVGA 650 and recently after over a year of flawless gaming, my game has been having intermittent  1 - 2 second freezing.  I installed afterburner and monitored the system during game play, I experienced 2 freezes within 30 seconds of each other, I then checked the monitor and noticed the core clock dropped from 1924 to 1557 and the CPU clock dropped from 4008 to 802 during both freezes.
     
    I am thinking this is either my outlet proving power to my PSU or the PSU itself.  I plan to install a UPS and see if the issue continues.  Am I on the right track..getting warm?  Any advice?
     
    Thx -Mike




    If your system is freezing as it is, you may be experiencing a bad overclock. Could you try reverting back to default settings to see if the issues persist while the clock speeds are set to default? 
     
    You could also check what your rails are running at by going into your BIOS, if the rails are not operating properly, that would explain the freezing issues that you are experiencing. Feel free to visit this guide here that explains what you're looking for, guide for the 12v rail https://www.evga.com/support/faq/afmmain.aspx?faqid=59025
     
    And here is a guide explaining what the tolerances are for the other rails, https://www.evga.com/support/faq/afmmain.aspx?faqid=59665
     
    Keep in mind that the reading won't be the most reliable due to the fact that your system is idle and not under any sort of stress. If you are still experiencing troubles, contact our support team at support@evga.com or give us a call at 1.888.881.3842. We are open 24/7 
    #11
    ziagong
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    Re: Game Freeze - Could it be my PSU? 2018/04/17 14:40:21 (permalink)
    Hello.  Sorry for the delay.  I had to figure this log out.  I am going to update my Bios tonight as I discovered a patch came out 2/2018 which is roughly when this started.  I think it's low load limit or ring ratio settings lowering the clock when it should not.  The funny thing is I experience it playing Blizzard games and found a post from another MSI board user having similar issues playing Blizzard games.
     
    This is the log.  The freeze happens at row2 and recovers at row4
     
    Date_TimeGPU temp.GPU usageFB usageVID usageBUS usageMemory usageCore clockMemory clockPowerFan speedFan tachomtrTemp limitPower limitVoltage limitNo load limitCPU tempCPU usageCPU clockRAM usagePagefile usage  14-04-2018 18:35:31664423013168.27718984006.8664112670010559.9614008.00559799393 14-04-2018 18:35:326400003168.2771556.54006.8274112700001527.7264008.00159799393 14-04-2018 18:35:33655428023168.27717214006.8484112700010558.5942705.40259809394 14-04-2018 18:35:34664323023168.27718984006.8574112660010548.5944008.00359809394 14-04-2018 18:35:35664323023168.27718984006.86341126700105510.324008.00359809394 
     
     
    Here is the log image

    #12
    ziagong
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    Re: Game Freeze - Could it be my PSU? 2018/04/17 14:42:20 (permalink)
    Uhg.  it looked so perfect in the preview too...
    #13
    ziagong
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    Re: Game Freeze - Could it be my PSU? 2018/04/17 14:44:56 (permalink)
    Date_Time 18:35:31 18:35:32 18:35:33 18:35:34
    GPU temp. 66 64 65 66
    GPU usage 44 0 54 43
    FB usage 23 0 28 23
    VID usage 0 0 0 0
    BUS usage 1 0 2 2
    Memory usage 3168.277 3168.277 3168.277 3168.277
    Core clock 1898 1556.5 1721 1898
    Memory clock 4006.8 4006.8 4006.8 4006.8
    Power 66 27 48 57
    Fan speed 41 41 41 41
    Fan tachomtr 1267 1270 1270 1266
    Temp limit 0 0 0 0
    Power limit 0 0 0 0
    Voltage limit 1 0 1 1
    No load limit 0 1 0 0
    CPU temp 55 52 55 54
    CPU clock 4008.005 4008.001 2705.402 4008.003
    RAM usage 5979 5979 5980 5980
    Pagefile usage 9393 9393 9394 9394
    post edited by ziagong - 2018/04/17 14:47:16
    #14
    ziagong
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    Re: Game Freeze - Could it be my PSU? 2018/04/17 14:49:53 (permalink)
    Ha.  finally .
    The system is 14 months old.  The bios has an overclock feature called game mode but i'm not using it.
    The chip is I7 6700  (running at 4.00ghz)
    main board is:  MSI Gaming Board ATX - Z170A LGA 1151 Pro Carbon
    #15
    ziagong
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    Re: Game Freeze - Could it be my PSU? 2018/04/17 21:26:38 (permalink)
    bios update seems to have fixed the issue.  ty for all help
    #16
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