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GTX 980 Hybrid - Coolant Questions

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TopOfCool
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2017/08/17 22:46:51 (permalink)
 
I have a GTX 980 Hybrid. The coolant tube became disconnected and the coolant leaked out.
What likely happened next is that the card overheated due to lack of cooling and became damaged.
 
The card is insured by a 3rd party, but they do not cover "water damage" (as in "dropped it in the pool" or "spilled water on it").
So far, I have not had a good experience in having them repair the card. They are behaving as if there was a "water accident" instead of an overheating failure.
What might help me is a more detailed explanation of the cooling system that I could forward on to the 3rd party.
 
If someone from EVGA could explain what type of coolant is in the system, and if there a name other than "water" that I could say to them, I think it would help my case.
From what I saw, the coolant was not clear, it was a light yellow/brown color, like new motor oil.
 
If the coolant leaked out and hit the electronics on the card (there is residue on the plastic housing and pcb), could it have damaged the card (or is the coolant a safe dielectric/noncorrosive/etc) ?
 
I expect EVGA would have put a safe coolant in the card, in case of leaks.
 

 
#1

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    Cool GTX
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    Re: GTX 980 Hybrid - Coolant Questions 2017/08/19 10:58:17 (permalink)
    Welcome to the EVGA Forums
     
    Sad to see your GPU is having an issue
     
    Is your card currently registered ?
     
    Part number of your card ?
     
    Factory Hybrid or add-on Hybrid ?
     
    Best to talk with or E-mail Customer Service directly  https://www.evga.com/about/contactus/
     
     
    To see if there is Any possible EVGA warranty on this card use Guest RMA and enter your serial number
     
    https://www.evga.com/support/guestregister.asp
     
     
    FYI:  Even Distilled Water starts life as non-conductive.  Once metal ions absorb into any liquid it does become conductive.
     
     
     
     
     
     
     

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    #2
    quadlatte
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    Re: GTX 980 Hybrid - Coolant Questions 2017/08/25 23:05:51 (permalink)
    most of the units are made by astek which use a glycol based coolant, if it has a sweet smell then thats what it is. it is still conductive also.

                                   
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    #3
    Dr.Death
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    Re: GTX 980 Hybrid - Coolant Questions 2017/08/26 13:22:22 (permalink)
    no expert on thia but why this would not work if the chips were down emergency and needed something ?
     
    http://www.frozencpu.com/products/10000705/ex-liq-454/EK_CryoFuel_Premix_900mL_Coolant_Acid_Green.html?tl=g30c337s1547
     
    from
    http://www.frozencpu.com/cat/l1/g30/Liquid_Cooling.html
     
    your pretty much at buy something and stick it in and hope for the best  now???
    #4
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