Jshiver90
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I recently built an entirely new system from scratch. However, my EVGA 980GTX FTW has had problems with crashing (according to Windows 7 Reliability History), and I can't seem to find the exact cause of the problem. I originally thought it was an overheating issue, but while playing, everything seemed to be fine temperature wise across the board. I've tired increasing fan speed, installing clean (new and old) drivers, testing RAM, and even getting a new card. However, the issue persists. Can anyone help me? Here are my system specs: Case: Motherboard: ASUS MAXIMUS HERO VII Power supply: CORSAIR RM Series 1000W CPU: Intel Core-i7 4790k 4.0Ghz Cooling: CORSAIR Hydro Series H50 GPU: EVGA GTX 980 FTW RAM: Corsair Vengeans Pro 16GB (8GBx2) SSD: Corsair Force LX Series 512GB Here is the reliability history. Source Windows Summary Video hardware error Date 4/29/2015 4:25 PM Status Not reported Description A problem with your video hardware caused Windows to stop working correctly. Problem signature Problem Event Name: LiveKernelEvent OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Files that help describe the problem WD-20150429-1624.dmp sysdata.xml WERInternalMetadata.xml Extra information about the problem BCCode: 117 BCP1: FFFFFA800E30E4E0 BCP2: FFFFF880049AF480 BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Please help!
post edited by Jshiver90 - 2015/04/29 13:36:34
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bsmegreg
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Re: GTX 980 FTW Crashing
2015/04/29 13:47:03
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☄ Helpfulby Jshiver90 2015/06/09 14:58:13
Download Windows SDK or any other program to veiw the .dmp file in the location listed above (probably c:\windows\minidump). If you copy the contents or the error check text it could point to something. Worse case scenario is an RMA which isn't the end of the world. EDIT: Could you also post the driver that stopped responding(if any).
post edited by bsmegreg - 2015/04/29 13:52:45
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rlb9682
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Re: GTX 980 FTW Crashing
2015/04/29 13:57:53
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Yeah, my thoughts were the driver or the system memory, but you've checked the RAM already. I assume you've tried re-installing or installing a different driver?
Edit: never mind, I just reread your post and you have done the drivers also.
Affiliate Code: PD1HHD50JK
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bsmegreg
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Re: GTX 980 FTW Crashing
2015/04/29 14:18:18
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To be honest, I've seen the issue before and an RMA solved it but I want to make sure it's the same thing AKA same memory dump (or similar).
It would also be helpful if you told us what your doing when it crashes etc.
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EVGATech_JaesonW
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Re: GTX 980 FTW Crashing
2015/04/29 14:23:37
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I see you mentioned getting a new card, yet the problem persists. This strongly points to another piece of hardware failing. My first suspicion would be the PSU's 12v rail, followed by the PCIe slot. I would suggest checking the 12v rail in the BIOS and making sure the 12v is steady with little to no fluctuation, and between 11.5v and 12.5v. If that checks out, I'd recommend testing the card in another computer to see if the crashes follow the card.
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bcavnaugh
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Re: GTX 980 FTW Crashing
2015/04/29 15:34:33
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117 unstable overclocking of CPU, Memory, and or GPU or a combo of each and also a poor grade Power Supply. Set our Bios on your Motherboard to the Default or Optimized settings and Disable any feature you do not use or need. Make sure you have the CURRENT Bios on your Motherboard. Remove any GPU Overclocking Software like EVGA PrecisionX or MSI After Burnt and also turn off any fan management software or monitoring software. Download the CURRENT Drivers from NVIDIA's Web Site Before you start. Complete a CLEAN NVIDIA Driver Install and Only Install the Graphics and PhysX Drivers and retest. Remember to Disable your Virus Software before you start you Clean Install this includes uninstalling it as well. Then retest. How old is your CORSAIR RM Series 1000W? Did you Disable the Intel® HD Graphics 4600 in the Bios and Disable Multi Monitor Support in the Bios? MAXIMUS VII HERO BIOS 2601 update 2015/04/07 Download from GlobalFrom: http://www.asus.com/us/Motherboards/MAXIMUS_VII_HERO/HelpDesk_Download/
post edited by bcavnaugh - 2015/04/29 15:44:49
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Sajin
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Re: GTX 980 FTW Crashing
2015/04/29 20:11:09
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☄ Helpfulby Jshiver90 2015/06/09 14:58:55
You got a BSOD of 0x117... BSOD 0x116 & 0x117 causes: #1 Bad video driver or corrupt video driver. #2 Defective video card. #3 Insufficient power to GPU, defective PSU. Solutions to the above problems: #1 Preform a clean installation of the latest video drivers... - Uninstall Precision X/Afterburner if installed, make sure to select "no" to saving profiles if asked. Reboot the PC now if you had to uninstall PX or Afterburner.
- Download & save graphics driver 350.12 to your desktop. Run the graphics installer located on your desktop once the download is complete.
- Select custom advanced install, under custom installation options uncheck all options except the physx system software, if you have a 3D capable monitor and would like to use 3D at some point please select both 3D options, check mark perform clean install, then click next to install the driver, reboot when asked.
Option 2: Test all older video drivers to see if they produce the same BSOD. #2 Reduce video card clock speeds using msi afterburner to see if it helps get rid of BSOD. I recommend reducing the clocks by 105 on both the core & memory. Leave afterburner open while testing. Option 2: Test the video card in another computer to see if you can replicate the BSOD. Option 3: Use a known working video card in your system to see if you can replicate the BSOD. Option 4: Take the defective video card to a local computer repair shop to have it tested if you don't have another machine to test with. Option 5: RMA the card. #3 Check and make sure the PSU PCI-E power cables are tightly secure to the GPU & PSU. Option 2: Check and make sure the PSU is putting out the correct voltage to the GPU while under load. PSU Testing: http://forums.extremeoverclocking.com/t137886.html (You will need a Digital Multimeter for testing your PSU. You want all three rails to be within ATX spec, ATX Specification: 12V: 11.40 to 12.60, 5V: 4.75 to 5.25, 3V: 3.135 to 3.465. If any of your rails hit the minimum spec I would replace the PSU with a new one.) HOW TO: Properly load your system when checking PSU voltages. #1 Download & Install Prime95 #2 Download & Install Unigine Heaven 4.0. #3 Open both Prime95 & Heaven 4.0 (Run Small FFT test for Prime95. Run Heaven 4.0 @ 1280x1024 windowed mode. Run both of these tests at the same time while checking voltages.) Option 3: RMA the PSU. Other things to try: #2 Run GPU fans at maximum speed while playing your games. - Download and install MSI Afterburner.
- Launch afterburner and set the fan speed (%) slider all the way to max.
- Click apply to bring changes you've made into effect. Fan should get louder at this point.
- Test games. Leave afterburner open while testing.
#2 Modify TDR timeout period via windows registry. - Exit all Windows based programs.
- Press Windows Key+R, type regedit in the Search box, and hit enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Browse to and then click the following registry subkey: - HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\GraphicsDrivers
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
- On the Edit menu, click New, and then select the following registry value from the drop-down menu specific to your version of Windows (32 bit, or 64 bit):
For 32 bit Windows:
- Select DWORD (32-bit) value.
- Type TdrDelay as the Name and click Enter.
- Double-click TdrDelay and input "A" without the quotes for the Value data and click OK.
For 64 bit Windows:
- Select QWORD (64-bit) value.
- Type TdrDelay as the Name and click Enter.
- Double-click TdrDelay and input "A" without the quotes for the Value data and click OK.
- Close the registry editor and then restart your computer for the changes to take affect
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Junkyard_Dawg
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Re: GTX 980 FTW Crashing
2015/05/01 08:45:47
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I know this may seem very basic, but you have a problem across two graphics cards. Assuming your power supply and other hardware is good, did you try the updating the chipset driver on your motherboard? I don't typically trust Microsofts drivers that automatically install. I can't post any hyperlinks, but I would go to Intel's website ==> Support ==> Drivers and Downloads ==> Browse for Drivers. At the Intel Download Center, select these options:
Software
ipset Software
Intel® Chipset Software Installation Utility
After the search results come up, download and install the latest Intel® Chipset Device Software (INF Update Utility). A BIOS update on the motherboard wouldn't hurt either.
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Jshiver90
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Re: GTX 980 FTW Crashing
2015/05/05 08:18:07
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bsmegreg
Download Windows SDK or any other program to veiw the .dmp file in the location listed above (probably c:\windows\minidump). If you copy the contents or the error check text it could point to something. Worse case scenario is an RMA which isn't the end of the world.
EDIT: Could you also post the driver that stopped responding(if any).
I tried both the 350.12 driver and two previous versions doing a clean install. All produced the same issue. I hope this is the information you're looking for: 050515-4461-01.dmp 5/5/2015 10:54:53 AM 0x00000116 fffffa80`10092400 fffff880`050112dc ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5d134 DirectX Graphics Kernel Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18510 (win7sp1_gdr.140615-1511) x64 C:\Windows\Minidump\050515-4461-01.dmp 8 15 7601 705,000 5/5/2015 10:55:47 AM bsmegregTo be honest, I've seen the issue before and an RMA solved it but I want to make sure it's the same thing AKA same memory dump (or similar).
It would also be helpful if you told us what your doing when it crashes etc. It happens randomly while playing any game. Went a few days without doing it at one point, but still seems to persist. bcavnaughHow old is your CORSAIR RM Series 1000W?
Did you Disable the Intel® HD Graphics 4600 in the Bios and Disable Multi Monitor Support in the Bios?
MAXIMUS VII HERO BIOS 2601 update 2015/04/07 Download from
From: PSU is brand new, checked the voltage as well. All within normal parameters: +12v: 12.192V +5v: 5.12V +3.3v: 3.360V Sajin, I'm starting on your list of fixes that I haven't already tried, starting with down-clocking with MSIAfterburner. Junkyard_Dawg, I'm going to try your suggestion as well. I really appreciate all the help and effort, you guys are fantastic. I'm not too familiar with troubleshooting, so I really appreciate the support.
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bsmegreg
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Re: GTX 980 FTW Crashing
2015/05/05 08:38:18
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Is your Direct X up to date? I think you can check it all start>programs>accessorys>run> dxdiag
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bcavnaugh
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Re: GTX 980 FTW Crashing
2015/05/05 09:00:09
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bsmegreg
Download Windows SDK or any other program to veiw the .dmp file in the location listed above (probably c:\windows\minidump). If you copy the contents or the error check text it could point to something. Worse case scenario is an RMA which isn't the end of the world.
EDIT: Could you also post the driver that stopped responding(if any).
BlueScreenView.exe is a better tool then the SDK, and the SDK takes up 3GB of storage as BlueScreenView.exe only takes 110KB "0x00000116" up your vCore .10
post edited by bcavnaugh - 2015/05/05 09:02:17
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bsmegreg
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Re: GTX 980 FTW Crashing
2015/05/05 09:03:22
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If I were you I would just RMA the card.
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Jshiver90
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Re: GTX 980 FTW Crashing
2015/05/05 09:34:11
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bsmegreg
Is your Direct X up to date? I think you can check it all start>programs>accessorys>run> dxdiag
DirectX is up to date. I did use BlueScreenViewer ... SDK takes up too much space. So to recap ... So far I have: 1. Updated BIOS. 2. Clean installed multiple nVidia drivers. 3. Checked RAM, down-clocked RAM. 4. Verified PSU voltage. 5. RMA'd one card already. 6. Updated Chipset on Intel. 7. Optimized BIOS. Still testing it, will update information if I crash again.
post edited by Jshiver90 - 2015/05/05 09:39:01
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bcavnaugh
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Re: GTX 980 FTW Crashing
2015/05/05 12:07:40
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Methodical2
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Re: GTX 980 FTW Crashing
2015/05/05 13:03:46
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Try removing Precision X or Afterburner if you have them installed and running. These were causing issues with my gaming.
"Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic" BlackECase: Caselab Magnum STH10 MB: Asus X670E Hero CPU: Ryzen 9 7950x (EK-Quantum Vector²) GPU: Asus 4090 TUF OC (EK-Quantum Vector²) Memory: G.Skill Trident Z5 Neo DDR5 (6000 @64gb) Storage: WD M.2 NVMe 2TB (OS), 2x4TB (Photography), 1TB (Games) Fan Controllers: Aquacomputer Aquaero 6 XT & Octo PSU: EVGA 1200 P2 Monitor: LG 48" UltraGear OLED 4k
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bsmegreg
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Re: GTX 980 FTW Crashing
2015/05/05 15:46:42
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In the dump file there should be a line that says "Bugcheck(numbers/etc)" and that's kind of what I wanted. That bugcheck could point us in a direction, but its Windows so you cant expect too much out of it. But if you gave it to me and it had something to do the GPU then an RMA would be practical.
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Jshiver90
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Re: GTX 980 FTW Crashing
2015/05/05 17:28:00
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Methodical2
Try removing Precision X or Afterburner if you have them installed and running. These were causing issues with my gaming.
I use neither. bsmegreg
In the dump file there should be a line that says "Bugcheck(numbers/etc)" and that's kind of what I wanted. That bugcheck could point us in a direction, but its Windows so you cant expect too much out of it. But if you gave it to me and it had something to do the GPU then an RMA would be practical. There was a bug check code listed in what I posted, it is 0x00000116. I've already RMA'd the card once, although I'm fairly certain it was the card ... I want to make sure it's not something else again, seeing as how this one is doing the same thing. I'd be hard pressed to believe I received two bad cards in a row.
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fluffy177
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Re: GTX 980 FTW Crashing
2015/05/05 17:33:55
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Had issues with my 670 FTW's doing the same thing. Seemed the issue was with a bad factory overclock so I underclocked the cards and it fixed it. Try dropping a little on the factory clock and increase the voltage limit and see if that fixes it.
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bsmegreg
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Re: GTX 980 FTW Crashing
2015/05/05 17:51:34
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☄ Helpfulby Jshiver90 2015/06/10 07:59:02
Do these in order for simplicity and test after each one,
I looked into 0x00000116 and I would first recommend installing EVGA Precision and downlocking the cards core and memory by ~100mhz and also remove any overclock on your CPU.
Second, try re installing DirectX. The reason being is the problem is obviously listed as DirectX in the dump file and corrupted DirectX files are known to cause TDR events like 0x00000116.
I also want you to try to update your intel driver set.... You may not even have this installed, it should of came with the installation disc of your MoBo or im sure you can find an upto date version on Intel's website. This is because the PCIe lanes need the Intel driver to function properly.
Next, I want you to verify all your windows files are not corrupt by doing the following (this is windows 7)
1) Open a Command Prompt
2) Use the command "sfc /scannow"
3) Don't exit the prompt or turn off the PC until you reach 100%
This will replace any system files that are corrupt
Last thing I want you to try is CHKDSK on your C:\ drive and to do this you
1) Open a Command Prompt
2) Use the command "CHKDSK C:"
3) If this shows problems redo the command with "CHKDSK /f C:" to fix them
Thats pretty much the crash course on the error your getting and if none of these work than an RMA would be practical.
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Jshiver90
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Re: GTX 980 FTW Crashing
2015/05/05 19:42:18
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This may sound really stupid, but how do I reinstall DirectX since it's included in the Windows 7 OS?
I've down-clocked the card, still testing this as well.
Will try the latter two you mentioned if I crash again.
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bsmegreg
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Re: GTX 980 FTW Crashing
2015/05/05 19:48:52
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☄ Helpfulby Jshiver90 2015/06/10 07:59:10
Jshiver90
This may sound really stupid, but how do I reinstall DirectX since it's included in the Windows 7 OS?
I've down-clocked the card, still testing this as well.
Will try the latter two you mentioned if I crash again.
I looked into that and you just need to do a quick command in a command prompt 1) Open a Command Prompt 2) Do the command "SFC /SCANNOW" 3) Wait for it to finish This also would allow you to skip the verify windows files as that's what it does anyways.
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Jshiver90
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Re: GTX 980 FTW Crashing
2015/05/10 23:09:14
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It's been several days since I updated my Intel Chipset drivers and optimized my BIOS settings for CPU/RAM. Since then, I've had no problems with crashing. I've also been setting things to -105Mhz with MSIAfterburner, however, so I will be stopping that to see if it that's what's fixing my issue.
Fingers crossed that it's not!
Thanks for all the help, folks!
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Erik
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Re: GTX 980 FTW Crashing
2015/05/10 23:33:35
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If you're stable after downclocking, you can attempt one more thing before going with the replacement route and that would be using the second BIOS option on the GPU. You'll find a small pair of dipswitches on the 'flat' side of the GPU near the power connectors (between the second and third screws).
You'll want to flip that switch marked 1 with the system off and boot once done. Test it again afterwards.
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Evgany
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Re: GTX 980 FTW Crashing
2015/05/11 02:24:00
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EVGATech_Erik
If you're stable after downclocking, you can attempt one more thing before going with the replacement route and that would be using the second BIOS option on the GPU. You'll find a small pair of dipswitches on the 'flat' side of the GPU near the power connectors (between the second and third screws).
You'll want to flip that switch marked 1 with the system off and boot once done. Test it again afterwards.
I'm really interested to know why would it make any difference.
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Methodical2
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Re: GTX 980 FTW Crashing
2015/05/13 09:35:59
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Evgany
EVGATech_Erik
If you're stable after downclocking, you can attempt one more thing before going with the replacement route and that would be using the second BIOS option on the GPU. You'll find a small pair of dipswitches on the 'flat' side of the GPU near the power connectors (between the second and third screws).
You'll want to flip that switch marked 1 with the system off and boot once done. Test it again afterwards.
I'm really interested to know why would it make any difference.
Yeah, me too, because my 2nd card has been crashing lately at stock clock, but runs brilliantly when I down clock by 100mhz. I'm beginning to think there's something wrong with the 980 FTW cards. Frustrating
"Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic" BlackECase: Caselab Magnum STH10 MB: Asus X670E Hero CPU: Ryzen 9 7950x (EK-Quantum Vector²) GPU: Asus 4090 TUF OC (EK-Quantum Vector²) Memory: G.Skill Trident Z5 Neo DDR5 (6000 @64gb) Storage: WD M.2 NVMe 2TB (OS), 2x4TB (Photography), 1TB (Games) Fan Controllers: Aquacomputer Aquaero 6 XT & Octo PSU: EVGA 1200 P2 Monitor: LG 48" UltraGear OLED 4k
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awahwah
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Re: GTX 980 FTW Crashing
2015/05/13 13:37:51
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My 980 FTW was returned for Crashing. It was tested in three good (know to be stable) machines.
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Jshiver90
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Re: GTX 980 FTW Crashing
2015/05/13 18:22:38
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Well, it's been several days since I had a crash. However, I stopped down clocking the card, and it began crashing again. This is infuriating. I have a hard time believing I've gotten two bad EVGA cards in a row, but it seems to be the only thing I have left to assume. Gonna try a few of the more complicated suggestions before RMA'ing it again. (EDIT: Verified all Windows files, Direct X, and did CHKDSK C:. No errors. Going to start down clocking again, and hope this is actually my problem.)
post edited by Jshiver90 - 2015/05/13 18:27:39
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Sajin
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Re: GTX 980 FTW Crashing
2015/05/13 20:00:30
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Looks like you'll be doing a RMA soon. 
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Methodical2
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Re: GTX 980 FTW Crashing
2015/05/13 23:49:18
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Sajin
Looks like you'll be doing a RMA soon.
Yep on the RMA My 2nd FTW card began doing the same thing as the 1st card and now waiting on the 3rd card. If this 3rd card exhibits the same behavior, I will request a non-FTW card or a refund and go with either the reference or SC card. Something isn't quite right about these FTW cards; too many complaints that I've seen on this card. I don't see as many for the others.
post edited by Methodical2 - 2015/05/13 23:54:07
"Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic" BlackECase: Caselab Magnum STH10 MB: Asus X670E Hero CPU: Ryzen 9 7950x (EK-Quantum Vector²) GPU: Asus 4090 TUF OC (EK-Quantum Vector²) Memory: G.Skill Trident Z5 Neo DDR5 (6000 @64gb) Storage: WD M.2 NVMe 2TB (OS), 2x4TB (Photography), 1TB (Games) Fan Controllers: Aquacomputer Aquaero 6 XT & Octo PSU: EVGA 1200 P2 Monitor: LG 48" UltraGear OLED 4k
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Jshiver90
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Re: GTX 980 FTW Crashing
2015/05/24 08:19:20
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After several days (14 days~) testing the card with a down clocked Core/Mem (-105), I experienced no crashing.
I reset the down clock today, and within a few minutes (30m~) experienced the same crashing.
Is there anything else I should try before RMA'ing this card?
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