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AnsweredHot!GTX 1070 FTW RMA with three RTX 2070 XC replacements

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Automae
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2019/10/05 21:22:40 (permalink)
Greetings,
I've received four videocards from EVGA to replace a dying GTX 1070 FTW. I saw darkfalcon09 and Egrady's posts, so I figured I'd write here as well since I am suffering a similar fate. Below is an overview of my RMA history.


April
My original RMA was for an EVGA GTX 1070 FTW which began to die with 5 months warranty left. The following symptoms occurred over a period of three weeks:
A) Crashing in highly populated areas in an MMO running the game client at high settings
B) Stalling and hangs on medium settings with the following errors in game log:
>DXGI_ERROR_DEVICE_REMOVED
>DXGI_ERROR_DEVICE_HUNG
C) Crashing on medium settings
D) Crashing more frequently, including minimal settings.
I wrote to tech support on April 11th and my RMA was approved.

August
What I received: EVGA GTX 1070 FTW-DT. This unit ran very well at first but began to die in a similar fashion as the first. I began to crash-to-desktop in high-pop areas in the same MMO. The situation worsened over time and I began crashing in other lower-spec games. Finally, the crashes were causing blue screens. I reached out to tech support again. After a couple of emails it was agreed that the unit could be faulty, so another RMA was approved (I regret not testing more thoroughly because I was told they couldn't reproduce the crashes).

September
What I received next was an EVGA RTX 2070 XC. The following things occurred:
Initial installation was OK. I loaded into a game. Within 5-10 minutes of being in the game, "space-invader" artifacts appeared on my screen and my computer crashed. Windows wouldn't load display after rebooting. I called tech support this time. I was greeted by someone who seemed to empathize and he approved another RMA, this time with a pre-paid shipping label. He suggested I look into trying a new PSU.

September #2
I received another EVGA RTX 2070 XC, the following things occurred:
1. Initial driver installation was OK. Started an FPS, but after entering the menu screen I blue-screened.
2. After reinstalling drivers I got pink artifacts and no Nvidia control panel.
3. I took the videocard out of my motherboard and reinstalled Intel graphics driver, everything was OK again.
4. I reinstalled Nvidia GPU, artifacts returned, no Nvidia control panel.
5. I re-seated the videocard into a different PCI slot after removing drivers, no improvement.
6. Tried with a new PSU, no improvement.
7. Attempted to install the videocard in a friend's computer and it wouldn't work.
Another RMA was approved.

October
I received a third EVGA RTX 2070 XC and proceeded to install it without any issues. I tried out a couple games and it worked. I played for two or three hours and then I went to sleep (very relieved).
Problems returned the next day. While playing an MMO I experienced artifacting quickly followed by crashing. Since then, I've done the following:
1. Fresh Windows installation.
2. ASUS RealBench - failed at Luxmark.
3. Furmark - failed after about a minute with artifacts followed by driver failure.
4. Took apart PC, took out GPU. Reinstalled Intel display driver. Furmark ran on Intel driver.
5. IntelBurnTest - passed.
6. Memtest86 overnight - passed.
7. Reinstalled the 2070 XC, used Furmark again and it failed.
8. I brought my computer to a friend's house. After installing the 2070 XC in her system I experienced the same failures in Furmark and RealBench.
9. I installed her EVGA GTX 970 into my system. It worked. Furmark continued to work. RealBench passed as well.

Her GTX 970 is 5 years old. My GTX 1070 FTW only lasted 2 years 7 months. I would appreciate any help before buying a new videocard. TBH I'm afraid of buying another videocard.
 
#1
Automae
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Re: GTX 1070 FTW RMA with three RTX 2070 XC replacements 2019/10/09 13:11:54 (permalink)
I spoke to tech support over the phone and they're going to help me with another RMA. I'm going to buy another PSU before installing another videocard.
post edited by Automae - 2019/10/09 13:39:48
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Sajin
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Re: GTX 1070 FTW RMA with three RTX 2070 XC replacements 2019/10/09 14:48:22 (permalink)


Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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Hoggle
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Re: GTX 1070 FTW RMA with three RTX 2070 XC replacements 2019/10/09 16:19:00 (permalink)
It might also be worth considering getting the Powerlink since having the capacitators at the end of the cable should help make sure the card gets as clean of power as possible. A PSU upgrade though should also help a lot.

Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
 
 
#4
EVGATech_DanielM
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Re: GTX 1070 FTW RMA with three RTX 2070 XC replacements 2019/10/09 19:09:46 (permalink) ☼ Best Answerby Automae 2019/10/20 20:23:09
Don't worry bud, we will get this resolved as soon as we can. 

 
 
 
-Daniel_EVGA
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Automae
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Re: GTX 1070 FTW RMA with three RTX 2070 XC replacements 2019/10/20 20:53:56 (permalink) ☄ Helpfulby Cool GTX 2019/10/20 21:03:33
I replaced a Corsair RM750x with an EVGA Supernova 850 G5. The GTX 1080 FTW I received on Thursday has been working very well. I'm happy, my friends are happy, thank you for helping me.
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Cool GTX
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Re: GTX 1070 FTW RMA with three RTX 2070 XC replacements 2019/10/20 21:03:29 (permalink)
Thanks for the Update ---> PSU was the root cause of this issue ?

RTX Project EVGA X99 FTWK-5930K,EVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  1080Ti FTW3 Hybrid, 1200P
Thank You for Your Support


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Automae
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Re: GTX 1070 FTW RMA with three RTX 2070 XC replacements 2019/10/20 21:54:20 (permalink)
What I've so far learned after speaking to Daniel is that both the Corsair RM750x and Seasonic Focus+ Gold PSUs I tried may have either caused or worsened the issues I experienced with the 2070 XCs. I've been told by multiple people that the 20-series was sensitive to certain PSUs. I don't know whether or not the RM750x effected the 1070 FTW.
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