DannyDadas
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Hello I had gone to purchase a B-stock gpu a few days ago due to the mining craze. I'm building my first pc and was already meh about paying 450 (includes shipping and taxes) for a b-stock 1070. I check out, payment is charged to my debit. However come the following day I receive an email that my order was canceled because they couldn't verify billing. What? I've never had an issue processing any online order of mine as the card is used frequently through amazon. But okay I thought, let me give customer service a call. Nothing they could do. They told me to try and repurchase the item. To which I followed up with "is it still available". They told me no. At this point I just want the money back. Well the payment was fully processed by my bank this morning instead of just pending so confused, I called them again. "It takes 7-10 business days for a refund to be issued." Excuse me, what? I understand 3-5 business days, but double that? I don't know of anywhere that charges someone before verifying billing and then saying "oops jk we can't accept your money but we'll hold onto it for two weeks." I would think they would verify first and then charge. Needless to say I'm quite annoyed and potentially thinking of not bothering with evga. At least not them directly and possibly sticking to amazon or Newegg. However now I feel more inclined to buy another brand. Has anyone else had a similar experience? Am I overreacting for being charged $450 only for them to immediately cancel and hold it for 2 weeks?
post edited by DannyDadas - 2017/06/28 09:32:10
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quadlatte
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 09:59:03
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yes i have had something like that happen, turned out the way i entered my address and the way the bank had it was conflicting somehow, was really goofy but i got it all straight, i only wish evga took paypal in the US, it avoids all those issues. the refund thing is kinda long, but im sure that is a worst case time frame, would depend on the banks involved and how they process stuff. on a side note this mining stuff is crazy, it's driving prices through the roof for even used GPU's.
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DannyDadas
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 10:25:25
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quadlatte yes i have had something like that happen, turned out the way i entered my address and the way the bank had it was conflicting somehow, was really goofy but i got it all straight, i only wish evga took paypal in the US, it avoids all those issues. the refund thing is kinda long, but im sure that is a worst case time frame, would depend on the banks involved and how they process stuff. on a side note this mining stuff is crazy, it's driving prices through the roof for even used GPU's.
Thanks for your response. Hopefully it's solved sooner than later. But yeah I picked an awful time. I bought my other components thinking "okay these are on sale now and GPUs rarely fluctuate in price so I'll get that last." Miners were like "lol nope git gud". When do you think prices will stabilize? I'm already seeing some price dips as ethereum slowly stablizes.
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quadlatte
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 10:48:27
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DannyDadas
quadlatte yes i have had something like that happen, turned out the way i entered my address and the way the bank had it was conflicting somehow, was really goofy but i got it all straight, i only wish evga took paypal in the US, it avoids all those issues. the refund thing is kinda long, but im sure that is a worst case time frame, would depend on the banks involved and how they process stuff. on a side note this mining stuff is crazy, it's driving prices through the roof for even used GPU's.
Thanks for your response. Hopefully it's solved sooner than later.
But yeah I picked an awful time. I bought my other components thinking "okay these are on sale now and GPUs rarely fluctuate in price so I'll get that last."
Miners were like "lol nope git gud".
When do you think prices will stabilize? I'm already seeing some price dips as ethereum slowly stablizes.
who knows when they will stabilize, i still see some outrageous prices on some sites like microcenter for GPU's, hopefully now that AMD and Nvidia are releasing cards made for mining people will buy those instead. but even that may keep prices somewhat higher due to they still need the gpu chip for those. im waiting to see when this craze goes flop and all the used overworked cards pop back on the secondary market, there will be a flood of cards then but they will be well used cards.
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Athena
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 11:29:51
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I work at a bank and when companies tell you "it takes time for a refund" they are sitting on your money for some reason other than what they say. The transfer takes moments once set in motion. Most of the time the reason they hold your money is to build their running balance to make interest off your money for themselves. Not cool but for some reason excepted way of doing business.
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notfordman
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 12:37:23
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Yeah, I wish it would be a verify, then charge process. I can understand your frustration. I hope you are able to find a decent deal on the card of your choice. I will and welcome you to the forums, despite it not being ideal for you.
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DannyDadas
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 13:52:28
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Yay capitalism!
And I hope I can find a decently priced card as well lol
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Sajin
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 13:54:20
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VegetaCreeper
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 14:00:17
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They used to pre charge $1.00 to make sure the funds go through and then finalize the sell. However, my bank used to think that was fishy and would not allow the transition to go through
Be The change in the World you want to seeUse my associate code if you want to save money on your purchases : DIC39SVDZOR8D11
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DannyDadas
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 17:18:50
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Sajin You can buy a 1070 FE from the nvidia store for 399...
Aren't raw nvidia cards slightly underperforming compared to msi or evga?
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Sajin
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 17:25:54
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DannyDadas
Sajin You can buy a 1070 FE from the nvidia store for 399...
Aren't raw nvidia cards slightly underperforming compared to msi or evga?
Not really. A 1070 is a 1070. You can buy a 1070 fe and overclock it to match cards that come from evga, msi, asus, etc.
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EVGATech_ChrisB
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/28 18:41:32
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Dear DannyDadas, I am very sorry to hear of any inconvenience caused and for any confusion. I can confirm that your refund was processed earlier today and that while we hope that the bank will show you the refund within 3-5 days, sometimes the bank or credit card company may delay the process and we give a conservative estimate to avoid further inconvenience. I can confirm that if your bank usually processes refunds quickly then this can be as short as 2-3 business days for processing. Once again I am sorry for any inconvenience caused and please do not hesitate to contact me directly if further support is needed. chrisb@evga.com DannyDadas Hello
I had gone to purchase a B-stock gpu a few days ago due to the mining craze. I'm building my first pc and was already meh about paying 450 (includes shipping and taxes) for a b-stock 1070.
I check out, payment is charged to my debit. However come the following day I receive an email that my order was canceled because they couldn't verify billing. What? I've never had an issue processing any online order of mine as the card is used frequently through amazon.
But okay I thought, let me give customer service a call. Nothing they could do. They told me to try and repurchase the item. To which I followed up with "is it still available". They told me no. At this point I just want the money back. Well the payment was fully processed by my bank this morning instead of just pending so confused, I called them again.
"It takes 7-10 business days for a refund to be issued."
Excuse me, what? I understand 3-5 business days, but double that? I don't know of anywhere that charges someone before verifying billing and then saying "oops jk we can't accept your money but we'll hold onto it for two weeks."
I would think they would verify first and then charge.
Needless to say I'm quite annoyed and potentially thinking of not bothering with evga. At least not them directly and possibly sticking to amazon or Newegg. However now I feel more inclined to buy another brand.
Has anyone else had a similar experience? Am I overreacting for being charged $450 only for them to immediately cancel and hold it for 2 weeks?
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kaninja
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/29 09:30:30
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I love how they can take your money in a nano-second, but when it's time to give it back it takes days or weeks lol. Financial institutions make hundreds of millions in pure profit every quarter for a reason. It is pure BS.
I had a turbo system custom fabbed years ago. Cost just over $2500. I paid with Interac and the first attempt something happened and the transaction was not completed. The shop gave me the first reciept that said "Not Completed". Tried again and it went through....ok great, on my way. Took my girl to dinner that night and I had the ever embarrassing "Insufficient Funds". Fine, paid with Visa. Get home, look on line and see two completed transactions for just over $2500 that day.
I called the shop and they confirmed they only recieved one payment. Called the Interac company and they said it would take 2 weeks but I should call my bank. Bank said it would take a month for the investigation and that I should call the shop I dealt with. I looked at my girl and asked if she had slipped me crazy pills?
I spent the next day on the phone for 5 hours speaking to both my bank and Interac and back and forth escalating to another level NOT TAKING SORRY WE CAN'T HELP YOU for an answer. I got my money back that day from the bank after threatening to move my mortgage and car loan to another bank. It is a pain in the butt for them to do it....but they can do it. Good luck.
Corsair 650D - i5 3570K @ 4.6GHz - Corsair H80i - MSI Z77 M-Power - 16GB DDR3 Corsair Dominator Platinum WD 1TB Caviar Black x2 - OCZ 120GB Vertex2 SSD - Corsair HX620 - GTX285 SSC - Samsung T240 - DIR-655
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gipothegip
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Re: Frustrated with EVGA. Was a potential new customer
2017/06/29 15:23:19
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Honestly, if it's causing you trouble, I'd just avoid the EVGA store, but still get their products elsewhere. I think the worst part is the outrageous prices for 1060s and 1070s from third party sellers on Newegg and Amazon. Supply and demand I suppose, and I guess they're good enough for ethereum to be worth that to somebody (since you'd be paying 1080 prices, if you were just gaming, go for a 1080). I imagine their prices will go down when they're no longer sufficient for ethereum, or when ethereum loses popularity. The specialized cards might have an effect, but with how cryptocurrencies usually go I think ASICs will eventually become the only way to profit off of it. @ Sajin Out of curiosity, how good is the cooling on the Founder's Edition cards? They appear to be blowers, and that could actually perform worse than an open air design such as ACX and iCX when you consider thermal limits & throttling.
post edited by gipothegip - 2017/06/29 15:26:27
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miscbyproduct
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Re: Frustrated with EVGA. Was a potential new customer
2017/07/03 16:36:51
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sounds to be like they got caught over selling their supply.
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MSim
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Re: Frustrated with EVGA. Was a potential new customer
2017/07/03 17:57:40
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Think of it as a good thing, B-Stock only has a 1 year warranty. Paying $400+ for a GPU, you should buy one that has a full 3 year warranty with the option to extend it to 5 years.
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gobstoppable
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Re: Frustrated with EVGA. Was a potential new customer
2017/07/03 21:55:28
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If you can, just wait a month or two until all these people give up mining and start selling off their 1070's cheap
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rjohnson11
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Re: Frustrated with EVGA. Was a potential new customer
2017/07/03 22:30:46
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gobstoppable If you can, just wait a month or two until all these people give up mining and start selling off their 1070's cheap
That wouldn't surprise me.
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Hoggle
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Re: Frustrated with EVGA. Was a potential new customer
2017/07/04 00:16:34
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Athena I work at a bank and when companies tell you "it takes time for a refund" they are sitting on your money for some reason other than what they say. The transfer takes moments once set in motion. Most of the time the reason they hold your money is to build their running balance to make interest off your money for themselves. Not cool but for some reason excepted way of doing business.
It's not 100% true. Often it's because the returns are processed in a group at the end of a business day or maybe end of the week. The bank also has to process the refund and add the money into the account which sometimes takes a while. I worked retail for a while and knew of a few times people would buy a laptop and need to return it and buy another one. Since they would track what was purchased with the laptop the manager tried to return everything and on a new transaction buy all the stuff over. If it was a debit transaction though often the customer would find they where over drawn on the account or the transaction would be declined for lack of funds as they refund could take days to clear.
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miscbyproduct
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Re: Frustrated with EVGA. Was a potential new customer
2017/07/04 16:43:15
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gobstoppable If you can, just wait a month or two until all these people give up mining and start selling off their 1070's cheap
it's already starting seen some radeons listed for way cheap, even a brand new 580 for under $50, I'm tempted to try one various gtx's under $200 mid to end of month ought to be ripe
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timbob27
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Re: Frustrated with EVGA. Was a potential new customer
2017/07/06 12:58:09
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