EVGA

First and last evga product

Author
WWBH-Gaming
New Member
  • Total Posts : 6
  • Reward points : 0
  • Joined: 2020/09/05 11:19:27
  • Status: offline
  • Ribbons : 0
2020/09/24 09:19:35 (permalink)
Here we go.... 

I just had to share the story on here because i been in customer service for 20 years and... i'm very much disappointed thus far

I built a new rig on nov. 2019 , bought what i thought was the best gpu money could buy , a 2080ti FTW3 Hybrid 

The card was fine until one fine morning where i sat at my desk with my coffe and i noticed that the fan (on the gpu not the radiator) fell at the bottom of the case :) welp.... okay , check online and such and everyone praises evga's customer service...

I'm an affiliate streamer took me only a week to get there and i was grinding for my partnership back then.

The first rma card took a long time to get to me even tho i left a deposit for a quicker swap ha and also PAID OVER 100$ for shipping

Mind you i haven't been able to stream during that time... I finally get the new card , i'm happy , install it in , fire up my game and then.... 

Super low fps and lines and artifacts are showing... i'm like wow maybe my pc **** the bed?

Install said card in my room mate's computer wich was working fine with his 1080ti... same thing happened so.... 

CARD WAS DOA , NICE

Call evga for a replacement yet again they ask that i pay shipping... hell to the ****ing no , they paid for it (and made sure to take the SLOWEST shipping available yet again...)

So being stuck without a gpu yet again i scout the local marketplace and source an ASUS 2060 super for 600$ CAD 

Install that puppy in.... i had better fps while streaming than i did with my 2080ti FTW 3 ULTRA something something... i was like well maybe i had a faulty card

Finally get the 3rd card in , wich works fine and has the exact same fps results as the 2060 super...... smh

My little brother decided to have his first rig built so i decided to gift him my spare 2060 super thinking , i cannot possibly get a 3rd defect on this right?

Wrong......... i was so wrong , few months later , the same darn fan stopped working yet again (the one on the gpu)

Called for my 3rd rma .. they asked for me to pay shipping again.... wich i didn't because i mean at one point you gotta deliver something that works right ? or i would of spent 300$usd in shipping alone already...

The card took over 2 weeks to get there and i had no updates what so ever from evga concerning the rma so yesterday i called..

They confirmed they received the card 2 days ago but still haven't shipped mine yet... i asked for a ''downgrade'' to a ftw3 ultra AIRCOOLED version in hope it won't have as many issues but.... to be honest , evga will never get my business again , i will sell the darn 2080ti or do a giveaway one the twitch channel and source a 3080/3090 SOMEWHERE ELSE for sure 

The customer service manager wouldn't admit there was a known issue with the hybrid version and i had to argue with them to get a ''downgrade'' because they would only swap for the same product... i haven't received the 4th card yet but i sure hope it won't be another hybrid version because whoever inherits this p.o.s. will be mad in a few months when the fan falls off :)

Also funny how evga confirms right above their rtx 3090 page that the cards would go live at 9AM PST time.... and they went live at like 7:10 am XD what a joke of a company , with poor customer service for overpriced garbage :D

Have a good day everyone 
#1

16 Replies Related Threads

    GamingExports
    Superclocked Member
    • Total Posts : 106
    • Reward points : 0
    • Joined: 2020/09/24 07:11:09
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/24 09:22:34 (permalink)
    Should of bought it on Amazon... returns are super easy on there.. 
    #2
    stroker425
    Superclocked Member
    • Total Posts : 101
    • Reward points : 0
    • Joined: 2020/09/23 13:41:58
    • Location: NYC
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/25 07:41:08 (permalink)
    Brutal. Hope you're in a better place now.
    #3
    aka_STEVE_b
    EGC Admin
    • Total Posts : 14926
    • Reward points : 0
    • Joined: 2006/02/26 06:45:46
    • Location: Wouldn't you like to know....
    • Status: offline
    • Ribbons : 49
    Re: First and last evga product 2020/09/25 07:44:11 (permalink)
    that doesn't sound good at all...

    AMD RYZEN 9 3900X  12-core cpu~ Gigabyte X570 Aorus Elite board ~ EVGA RTX 2080 SUPER XC2 ULTRA OC~ G.SKILL Trident Z NEO 16 GB DDR4 3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 Gig SSD ~ CORSAIR H80i v2 cooler ~ CORSAIR Dark Core RGB Pro mouse ~ CORSAIR K68 Mech keyboard ~ HGST 4TB Hd.~ AOC AGON 31.5" Gaming monitor 2560 x 1440 @ 144Hz ~ Win 10 x64 
    ................ GET UP TO A 10% DISCOUNT ON PURCHASES BY CLICKING ....VVVVVVVVV.........


    #4
    jPup omg
    New Member
    • Total Posts : 90
    • Reward points : 0
    • Joined: 2020/07/09 23:22:13
    • Location: Digging through a warehouse of empty 3080 boxes
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/25 12:40:24 (permalink)
    oof
     
    to be fair, a huge part of this is just genuinely terrible luck. If this was the norm then the forums / reviews / etc. would be absolutely swamped and nobody would even consider EVGA.
     
    It does sound like your customer service experience left something to be desired though, to say the least.
    #5
    WWBH-Gaming
    New Member
    • Total Posts : 6
    • Reward points : 0
    • Joined: 2020/09/05 11:19:27
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/25 12:58:26 (permalink)
    Well... Another little update i called evga on the 23rd since i had no updates ... They said "yeah we received your card 2 days ago"... Okay have you shipped mine yet ? "Heum no maybe tonight ?"... Ups said it was going to be delivered today but apparently it won't be till monday so... This whole thing will have stretched over 3 weeks now 😅 and i sure hope they actually sent an aircooled version because if its another hybrid i think ill just throw it in the fire pit rather than having to do all this b.s. all over again in 2 months...

    I don't get why they waited till i called to ship the replacement for real...
    #6
    advancedlamb
    Superclocked Member
    • Total Posts : 104
    • Reward points : 0
    • Joined: 2009/06/28 11:20:26
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/25 13:27:33 (permalink)
    no idea how they can get away with charging you $100 shipping for a device THEY didn't test. pretty absurd. 

    What if I said that one's entire life had been decided by fate? That every single one of your actions, from the minute to the monumental, stemmed not from your own choices, but had already been decided upon? That life being a journey of limitless possibilities was but an illusion, and no matter how fiercely man struggled, he stood at the mercy of a long-established path? The wealthy shall know their riches. The needy shall starve on the streets. The wicked shall be wicked, the righteous just. The beautiful, the hideous, the strong, the frail, the fortunate, the miserable... and finally, the victors and the defeated. What if I said that all such things had been carved into stone eons ago, allowing for no divergence? If so, sinners have nothing to answer for, nor do saints have any true virtue to their name. What if I said that not a single action is carried out of one's own volition, but had been decided long ago? That we are merely adrift in the current of time? Tell me, would yo
    #7
    jPup omg
    New Member
    • Total Posts : 90
    • Reward points : 0
    • Joined: 2020/07/09 23:22:13
    • Location: Digging through a warehouse of empty 3080 boxes
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/25 13:52:00 (permalink)
    WWBH-Gaming
    Well... Another little update i called evga on the 23rd since i had no updates ... They said "yeah we received your card 2 days ago"... Okay have you shipped mine yet ? "Heum no maybe tonight ?"... Ups said it was going to be delivered today but apparently it won't be till monday so... This whole thing will have stretched over 3 weeks now 😅 and i sure hope they actually sent an aircooled version because if its another hybrid i think ill just throw it in the fire pit rather than having to do all this b.s. all over again in 2 months...

    I don't get why they waited till i called to ship the replacement for real...



    Did they express any hope that you might be reimbursed for shipping charges? That's the most brutal part to me, it shouldn't be on you.
    #8
    WWBH-Gaming
    New Member
    • Total Posts : 6
    • Reward points : 0
    • Joined: 2020/09/05 11:19:27
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/25 14:38:29 (permalink)
    I paid for shipping once , from then on it was a hard no on my end to pay for shipping , they honored that with 2+ weeks shipping for "free" lol
    #9
    adaemus
    New Member
    • Total Posts : 100
    • Reward points : 0
    • Joined: 2006/04/01 21:11:15
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/26 01:33:19 (permalink)
    Hope it all works out for you.
    #10
    WWBH-Gaming
    New Member
    • Total Posts : 6
    • Reward points : 0
    • Joined: 2020/09/05 11:19:27
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/26 05:40:28 (permalink)
    Thanks for the kind words guys ! I did try to speak to the customer service manager , i asked them with all the b.s. that's happened... I'm not asking anything for free , i will pay full retail but , make amends and let me buy a new gen card ? Got a hard no on that too XD i can't believe how much they don't give a crap , like i said i been in customer service my whole life , i been a manager for gamestop and electronic stores and when stuff hits the fan for a customer i always made sure i made him happy (without costing the company too much) but you know... a little rebate there , put aside something for them , call a superior and ask if we could just swap the product and upgrade him , basic stuff i think... i dont know , am i crazy to think i would of deserved that ? Would also of been the only way i would give their product another shot , and it was their time to say look , well sell you one because we know our products are good and here's us showing you we want to make you happy lol
    post edited by the_Scarlet_one - 2020/09/26 05:47:08
    #11
    the_Scarlet_one
    EVGA Forum Moderator
    • Total Posts : 20766
    • Reward points : 0
    • Joined: 2013/11/13 02:48:57
    • Location: East Coast
    • Status: online
    • Ribbons : 76
    Re: First and last evga product 2020/09/26 05:48:02 (permalink)
    I understand you are going through a rough experience, but I ask that you please watch the language so I can be lazy over my weekend, and I don’t have to edit them out.

    Hopefully things getting better.

    Random Associate Code >> GDWZE7QOTF << this is NOT my associate code. I do not have an associate code. Feel free to use it to save a few bucks.

      <- Clickable link to my Main PC Specs
    #12
    WWBH-Gaming
    New Member
    • Total Posts : 6
    • Reward points : 0
    • Joined: 2020/09/05 11:19:27
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/26 06:18:15 (permalink)
    My apologies... Have a good weekend Scarlet
    #13
    transdogmifier
    CLASSIFIED Member
    • Total Posts : 4234
    • Reward points : 0
    • Joined: 2003/09/05 14:26:21
    • Location: Boston, MA
    • Status: offline
    • Ribbons : 10
    Re: First and last evga product 2020/09/26 06:30:34 (permalink)
    I've been buying eVGA since...GeForce 2 GTS days....so...a long while...I've had an annoying RMA experience, but never a bad one..Sorry you're going thru this...
     
    I'd like you to give them another chance, tho...
     
    I know I won't be switching companies....waiting on my 3090 Ultra FTW3 now..
     

    Intel 9900k
    Alphacool Eisbaer 420 CPU cooler
    Gigabyte Aorus Z390 Ultra
    eVGA GeForce RTX 3090 FTW3 Ultra Gaming
    eVGA 1600W Supernova T2 PSU
    32GB G.skill Ripjaws 3200MHz
    Samsung Pro 970 512GB
    Thermaltake Core X9 Case
     
    My Affiliate Code: 8ST3SZQYI7
    My Associate Code: J4T7H4SOBIGFO8F
    #14
    WWBH-Gaming
    New Member
    • Total Posts : 6
    • Reward points : 0
    • Joined: 2020/09/05 11:19:27
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/26 06:47:40 (permalink)
    I would of if they at least tried to make things a bit right but they didn't seem to care at all , all i got from the customer service manager was a hard no we can't help you so... I'll be patient snd buy a 3090 strix from asus
    #15
    jmehalik
    New Member
    • Total Posts : 100
    • Reward points : 0
    • Joined: 2020/09/21 13:15:21
    • Status: offline
    • Ribbons : 0
    Re: First and last evga product 2020/09/26 10:49:01 (permalink)
    geez im sorry this happened
    #16
    clone
    iCX Member
    • Total Posts : 498
    • Reward points : 0
    • Joined: 2006/08/28 01:24:10
    • Location: Telford/west mids
    • Status: offline
    • Ribbons : 2
    Re: First and last evga product 2020/09/26 11:38:53 (permalink)
    I got a 48hr turn around at scan for my card.

    Asus Rog Maximus XII Formula
    10700K @ 4.8ghz 1.20v
    16Gb 8Pack 3600hz
    EVGA 2080 Super FTW3 Ultra
    Watercooled
    Phantek Evolv X
    #17
    Jump to:
  • Back to Mobile