Jime_
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Hello,
not sure if this is the right section for this thread but I'm getting the error LB404V for a while now and I can't reply to my ticket.
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rjohnson11
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Re: EVGA support ticket down?
2023/05/06 00:32:11
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Log out of the website. Clear your browsing history. Log back in and try again.
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Hoggle
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Re: EVGA support ticket down?
2023/05/06 02:59:47
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It's also good to try another browser or different device if you can. So if it doesn't work for example on Microsoft Edge it's giving an error try Firefox or try on your phone. Only time I have had a lasting issue with the site was when products launched or when the site is down for maintenance but the maintenance always has a page that loads to let you know.
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rjohnson11
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Re: EVGA support ticket down?
2023/05/06 03:46:58
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There were some web errors on the forums this morning that I have reported to EVGA.
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Jime_
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Re: EVGA support ticket down?
2023/05/06 06:50:44
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Hoggle
It's also good to try another browser or different device if you can. So if it doesn't work for example on Microsoft Edge it's giving an error try Firefox or try on your phone. Only time I have had a lasting issue with the site was when products launched or when the site is down for maintenance but the maintenance always has a page that loads to let you know.
Already tried it on a another browser, still not working and I can't use the text box on my phone for whatever reason. (iOS 15.4) rjohnson11
There were some web errors on the forums this morning that I have reported to EVGA.
Makes sense but I get those errors for two days now
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rjohnson11
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Re: EVGA support ticket down?
2023/05/06 07:48:42
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☄ Helpfulby Jime_ 2023/05/06 10:28:49
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Jime_
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Re: EVGA support ticket down?
2023/05/07 07:03:38
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rjohnson11
send your web issue to: webmaster@evga.com
Still not working. A friend tried it on their PC aswell and he has the same error so I assume the ticket system is down? So frustrating
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rjohnson11
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Re: EVGA support ticket down?
2023/05/08 00:08:25
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Jime_
rjohnson11
send your web issue to: webmaster@evga.com
Still not working. A friend tried it on their PC aswell and he has the same error so I assume the ticket system is down? So frustrating
Make sure you send the issues to webmaster@evga.comIt might take 24-48 hours to resolve.
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Jime_
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Re: EVGA support ticket down?
2023/05/08 11:29:24
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rjohnson11
send your web issue to: webmaster@evga.com
Yep already sent one the day you gave me the e-mail for the first time! It's just weird that this is an issue now when the ticket system worked fine for a couple of days.
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rjohnson11
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Re: EVGA support ticket down?
2023/05/08 11:47:01
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If this is not resolved in a reasonable amount of time contact EVGA tech support.
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Jime_
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Re: EVGA support ticket down?
2023/05/17 07:22:24
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rjohnson11
If this is not resolved in a reasonable amount of time contact EVGA tech support.
Sorry for bumping this post again and I've already sent a e-mail again to webmaster@evga.com but now I get the "Missing token" message. Tried googling and I couldn't find anything to it; do you mabye have an idea what the problem could be? To be fair I didn't answer the ticket for a week or so since I was busy
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Cool GTX
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Re: EVGA support ticket down?
2023/05/17 08:42:24
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Jime_
rjohnson11
If this is not resolved in a reasonable amount of time contact EVGA tech support.
Sorry for bumping this post again and I've already sent a e-mail again to webmaster@evga.com but now I get the "Missing token" message. Tried googling and I couldn't find anything to it; do you mabye have an idea what the problem could be? To be fair I didn't answer the ticket for a week or so since I was busy
Sorry your still having issues using the EVGA ticket system. Lets see if I can help What part of the World is your EVGA Warranty Area? USA & Canada/ EMEA/ LATAM/ APAC/ Taiwan Log out of all websites ---> Clear your browser & "DNS Cache" --> Set Browser & Security in your preferred Browser to "Standard" Do not block cookies from EVGA Turn Off your VPN, if your using one. Now, Reboot your PC --> then try to Log back in
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EVGA_RMA_JaysonC
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Re: EVGA support ticket down?
2023/05/17 09:18:42
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Jime_
rjohnson11
If this is not resolved in a reasonable amount of time contact EVGA tech support.
Sorry for bumping this post again and I've already sent a e-mail again to webmaster@evga.com but now I get the "Missing token" message. Tried googling and I couldn't find anything to it; do you mabye have an idea what the problem could be? To be fair I didn't answer the ticket for a week or so since I was busy
Hi There Jime_, Thank you for reaching out on the forums. I see that your webmaster email was answered by our EU team however I gather from the post you were still having troubles. I went ahead and pushed your submission through on our side to assist. As you are in our EU region, please allow our EU office 1 business day to send you the final approval details for your return. Have a great day! Jayson
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc 
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Jime_
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Re: EVGA support ticket down?
2023/05/17 10:24:39
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Cool GTX
Jime_
rjohnson11
If this is not resolved in a reasonable amount of time contact EVGA tech support.
Sorry for bumping this post again and I've already sent a e-mail again to webmaster@evga.com but now I get the "Missing token" message. Tried googling and I couldn't find anything to it; do you mabye have an idea what the problem could be? To be fair I didn't answer the ticket for a week or so since I was busy
Sorry your still having issues using the EVGA ticket system. Lets see if I can help
What part of the World is your EVGA Warranty Area? USA & Canada/ EMEA/ LATAM/ APAC/ Taiwan
Log out of all websites ---> Clear your browser & "DNS Cache" --> Set Browser & Security in your preferred Browser to "Standard"
Do not block cookies from EVGA
Turn Off your VPN, if your using one.
Now, Reboot your PC --> then try to Log back in
EU - Thanks but I did all of this and I also used two different devices and also tried it with mobile data and I get missing token everywhere. EVGA_RMA_JaysonC
Jime_
rjohnson11
If this is not resolved in a reasonable amount of time contact EVGA tech support.
Sorry for bumping this post again and I've already sent a e-mail again to webmaster@evga.com but now I get the "Missing token" message. Tried googling and I couldn't find anything to it; do you mabye have an idea what the problem could be? To be fair I didn't answer the ticket for a week or so since I was busy
Hi There Jime_,
Thank you for reaching out on the forums.
I see that your webmaster email was answered by our EU team however I gather from the post you were still having troubles.
I went ahead and pushed your submission through on our side to assist. As you are in our EU region, please allow our EU office 1 business day to send you the final approval details for your return.
Have a great day!
Jayson
Hello and thank you aswell, it's just that I wanted to reply to the ticket since I don't know if it closes because of inactivity and I already received the RMA Step 1 E-Mail today but I do want to wait a bit with sending my GPU back since I'm looking to get a second GPU to use since I don't have any integrated graphics card
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Jime_
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Re: EVGA support ticket down?
2023/05/22 08:44:41
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Any news? I still can't answer my tickets on multiple devices and different internet connections (wifi/lan, mobile data etc)
It's really important because my RMA has been approved and my "number" is valid for 14 days now but I couldn't response the whole time so I can tell the support that I want to put my RMA on hold since I'm in need of a second GPU before sending mine since I don't have an integrated gpu and I really need to use my PC
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ty_ger07
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Re: EVGA support ticket down?
2023/05/22 10:13:09
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Have you tried calling or emailing support or replying to the email you received?
ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
My EVGA Score: 1546 • Zero Associates Points • I don't shill
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Jime_
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Re: EVGA support ticket down?
2023/05/22 12:01:51
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ty_ger07
Have you tried calling or emailing support or replying to the email you received?
Didn't call them yet since the first tickets started with troubleshooting first but I can't reply to the e-mails anyway for the ticket. I did e-mail webmaster@evga.com 5 days ago but so far there's no response but I assume that was because of the holidays in EU? Pretty frustrating that I just can't answer them back EDIT: email'd them again* to be fair; no solution yet
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ty_ger07
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Re: EVGA support ticket down?
2023/05/22 12:12:06
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You should try calling or emailing them when they are open for business, not night time, on the weekend, or during a holiday.
ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
My EVGA Score: 1546 • Zero Associates Points • I don't shill
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