Hey everyone,
 
I've been having an issue with my PC hardlocking, sound and stuff works for about 10 seconds then fully locks. All monitors go black and my GPU fans go to 100%. Looking through event viewer doesn't show me anything other than unexpected shutdown but maybe I don't know what to look for and could use some help here. I was on the latest BIOS but have since rolled back to 2.06 hoping this fixes the issue as that's been the most stable version. I have also done a clean OS install to rule out any of those issues. If this BIOS rollback doesn't resolve this, I'm not sure what else to troubleshoot. Overall, I'm trying to figure out why it's mostly display related since all monitors go black and GPU fans go to 100%, that's really the only hint I have to go off of to figure this out.
 
Specs
Z690 Classy
13900k
G skill 6400mhz
Gigabyte RTX 4090
Multiple NVMe and SATA SSDs. One HDD
 
Any help diagnosing this will be greatly appreciated, not sure where else to turn. I'm out of things to troubleshoot lol
 
PSA: If you're having the same issue as me and have a CableMod cable with the metal shroud "protector"; remove it. My issue was entirely caused by this metal shroud.

have you checked the GPU firmware for the Nvidia update?  For all those experiencing the 4090 no display issue here is the official fix from Nvidia
 
Is this a New issue, from a previously stable PC?
 
Or is this a new build that you just upgraded the MB BIOS? you mention rolling back BIOS
 
Which Nvidia drivers are you using / have tested?
 
Is the CPU, RAM, GPU overclocked?

Cool GTX
have you checked the GPU firmware for the Nvidia update?  For all those experiencing the 4090 no display issue here is the official fix from Nvidia
 
Is this a New issue, from a previously stable PC?
 
Or is this a new build that you just upgraded the MB BIOS? you mention rolling back BIOS
 
Which Nvidia drivers are you using / have tested?
 
Is the CPU, RAM, GPU overclocked?

Yes, I did apply the firmware update as I suspected that could be the issue but the issue persisted.
 
I believe it to be a new issue after updating BIOS a few times (through EVGA's development). When I was on the initial BIOS to support 13th gen everything ran fine, hence my suspicion on BIOS issue. Also, this board had a 12400 i5 installed as a placeholder waiting for 13th gen launch and it was solid.
 
Past 3-4 drivers. I keep my drivers up to date quite frequently. Right now, I am on the latest Nvidia driver.
 
No overclocking outside of the power limit being set in MSI afterburner to 133, I even stayed away from XMP for the time being just to rule that out. I did run memtest86 with XMP set a couple weeks ago and everything passed.
 

bg8780
Well, I was hoping BIOS 2.06 rollback would fix it but nope. Still hardlocked. I'll try to get a video next time it happens. I don't know what else to troubleshoot. Nothing in event viewer other than "unexpected shutdown"

When you say nothing beyond unexpected shutdown, that's a bootup status indicating that it's recovering.  Have you gone back a little further (pre-reboot) to see what was popping up in the event log?  It may not be flagged as red/critical, but there may be something identifiable there.  Have you ran DSIM or SFC scans?
 

Any chance of having another system to check to see if the crashes happen if the card is put into another system or a spare video card to see if the system crashes regardless of what video card is used? You can also try on board video but trying with another NVIDIA card would be better to see if it's the NVIDIA driver crashing.

https://youtu.be/tqGyOqzog5k
 
This is my exact issue. I have contacted CableMod for an RMA. I’ve found a few reddit and forum posts showing the same thing. I’m hoping this is the easy fix.

Mienko

bg8780
 
 
The only thing I'm seeing is "The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer."

Okay, I actually saw this TPM failure previously (maybe a couple months ago?) and I forgot how I resolved it.  Mine manifested slightly differently, but it still ended in an unscheduled reboot.  I manually updated my ME, ran the newest MEI and chipset drivers, etc.  Think I ended up disabling ME.  Give me a min.  Going to jump into my bios and take a look right quick and will edit this comment in just a few minutes.
 
Edit:  So, looking at my bios, I'm currently on 2.09 on my classify.  Intel ME & TPM are both enabled.  C-States disabled, all core overclock, yadda yadda.  For my Intel MEI driver, I'm running 2251.4.2.0.  For the firmware, 16.1.25.2124.  I'm honestly not sure if my errors were resolved by updating the Intel ME stuff, getting the CPU OC stable (I swapped from a 12900k to a 13900ks around the same time), or tuning my RAM down a bit (memtests came back as stable, but I saw crashes in MW2 if I pushed the RAM too hard), but those are the steps I took that led to resolution on my end.  Haven't seen a single TPM crash since.
 

Excellent! Thanks for this. I'm pretty confident my issue is with the CableMod cable as there's a couple youtube videos and forum posts matching my issue EXACTLY.
 
I will also disable ME and TPM anyway since I don't need it and it's throwing errors in Windows.

Mienko

bg8780
 
Excellent! Thanks for this. I'm pretty confident my issue is with the CableMod cable as there's a couple youtube videos and forum posts matching my issue EXACTLY.
 
I will also disable ME and TPM anyway since I don't need it and it's throwing errors in Windows.

Interesting on the CableMod piece.  I am using CableMod, but no 12pin since I'm using a 3090.  Sorry I couldn't give you a more definitive "root" to the issue, but hope you get it resolved.
 

 
It's been a few hours but so far, so good. Some crashes have taken a bit over 24 hours in the past so time will tell.
 
As a side note, does anybody know which drivers will resolve this? I've installed every driver from the download center but these are still missing and Windows can't find them (surprise, surprise)
https://imgur.com/HA9maxk

Mienko
Personally, I use this to get all my drivers:
https://rog-forum.asus.co...re-threads/td-p/827232

I grab all that are labeled for the 690 z690/790 boards (including the ME firmware).

Ok, so those missing drivers are indeed all related to the ME platform?

Well everyone, this is very strange but I think I solved the issue. It's been a few days with no crash. I removed the metal cable shroud included on the CableMod 12vPWR cable. I'll continue to monitor the situation and report back but so far I think that was the issue.