Greetings,
 
I am trying to submit an RMA for my 3080 Hybrid which stopped functioning three days ago, filled everything out but I can't proceed because I don't have a support ticket. What should I do? I submitted a question for the item I'm trying to RMA. Thank you for your assistance.

I am having a similar problem, filling out a standard RMA. "Click to request a support ticket number." and it the link does not produce one...

this gatekeeping of the the support ticket number until they feel like you "deserve" one is hands down the worst part of the RMA experience. email support takes 1-2 days between each question asked and you don't even get the ticket number with the emails.
 
the only fast/reliable way is to just call them so you dont have to waste time and extend this process out over a week just to get an RMA started when you know its a problem with the card. if you call them it's smooth sailing and you can setup the RMA same-day. email support should be the same experience IMO.

gsrcrxsi
this gatekeeping of the the support ticket number until they feel like you "deserve" one is hands down the worst part of the RMA experience. email support takes 1-2 days between each question asked and you don't even get the ticket number with the emails.
 
the only fast/reliable way is to just call them so you dont have to waste time and extend this process out over a week just to get an RMA started when you know its a problem with the card. if you call them it's smooth sailing and you can setup the RMA same-day. email support should be the same experience IMO.

Oh, so thats a thing huh? Thank you for the tip, LOVE jumping through hoops for service.

I'm sorry if it feels like we're asking you to jump through hoops, that's definitely not our intent. To not only save you time and money sending in a potentially working product, we do like to try and confirm that the product is indeed the problem. To speed up the process via email, please be sure to include what troubleshooting steps you've done to confirm the issue is your product. Of course calling in is always the quickest way to get assistance, and if you're in a rush I highly suggest giving us a call so we can get you taken care of as soon as possible! 
 
If you email in saying "My card is bad, I need an RMA", we're going to assume you haven't done any troubleshooting and make some suggestions to confirm the issue. If you email in saying, "I keep crashing in several games and benchmarks, I tried moving the card to another PCIe slot and that didn't help, ran DDU and reinstalled the drivers, updated Windows, and tried downclocking the card, but it still crashes. My old video card is running fine though.", then that gives us a good idea of what's wrong and that it is most likely the card. We also need that info for the ticket notes so QA knows what to look for and test. In short, help us help you by providing as much info as possible up front, the fewer questions we need to ask the quicker we can get a ticket started for you!
 
I hope this helps everyone understand the RMA process a little better!