They doubled the amount of collateral recently due to the system being abused.

I can understand that EVGA want to discourage people abusing the system, but by simply doubling the collateral the effect is that they will turn off legitimate customers like me from using the advanced RMA service. I would posit that most people simply don't have that kind of money to blow on a collateral payment, even if the sum is returned on receipt of the faulty item.
 
I'm not being funny here but we're talking about a 1080Ti - a 3 year old GPU that is discontinued. It would be questionable to charge 2018 RRP as collateral for this, because the product that EVGA ship out to the customer as part of the RMA does not have an inherent worth of RRP in that it is out of date hardware and not a new product they are shipping to me. So to expect double as a holding deposit is ridiculous. Even if people abuse the system, EVGA's risk / stake in the product they send out is nowhere near EUR1400. Nor would it be anywhere near EUR700. It didn't cost EVGA what I paid originally for the product brand new because they have to make a profit on it. Therefore any warranty SKUs left over have sunk cost and would cost them no more to keep than it would have to originally manufacture them. Remember that back in 2018 when my card was manufactured, the world was a different place and costs were different. Just because the market is how it is now, doesn't retroactively apply to a product that has not been manufactured for a couple of years. It's been held as a warranty stock keeping unit for you guessed it... warranty replacements!
 
Asking for EUR1400 for something that has a tech market value of about EUR350 is not on. It makes a mockery of the whole thing because who has got a spare EUR1400 they can simply blow on getting a quick turnaround on a warranty replacement? This is the real world. They may as well just get rid of the advanced RMA. It's wasted my time because now I've had to create a further support ticket to amend the advanced RMA to a standard RMA. I could have avoided this completely if I had been aware of even a rough estimate of what the collateral would be. But they don't give you that information until you've requested the RMA - by which point it is too late. In this way, the customer is unable to make an informed decision because pertinent facts (cost) are withheld from them until after they've made the choice.
 
So that is no excuse. It is stupid and has wasted my time.

Syphadeus
 I'm still shocked by it. Heaven forbid I wanted to advance RMA a 3080Ti, what figure would be plucked from the ether for one of those? 4 grand maybe? Bonkers.

Meanwhile i can tell you what they want. As my 3080 Ti XC3 was broken after three months I requested a advance RMA these days and the amount is exactly 2.692,78 EUR... 

Also why are you necro'ing a year old thread to complain about something you did to yourself?