harleyroadking
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I appear to be having some issues with the usb-c on the rear I/O panel. Every time I plug anything (including just a extension cable) into either one of the 2, I get a "unknown usb device (port reset failed)", I have tried unistalling the device, reinstalling the chipset, and the MU software, I also tried with enabling c state and disabling c state. I am at a bit of a loss on this. Any help would be appreciated. Bios 1.15 Processor 12900k 32 gig ram 3080 ftw ultra card Windows 10 64
post edited by harleyroadking - 2022/09/27 16:34:38
CASE: Corsair 7000DMB: EVGA Z690 CLASSIFIEDCPU: I9 12900KSRAM: 16 Gb ram GSkill Trident DDR5 6000 MhzSSD NVMe: Samsung Gen 4 NVMe 500 Gb, NVMe 2 tbGPU: EVGA RTX 3090 TIPSU: EVGA SUPERNOVA 1600W P+MOUSE: EVGA X20KEYBOARD: EVGA Z20
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Cool GTX
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Re: 690 classy motherboard and usb-c
2022/09/27 17:25:47
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Windows Device Manager - any issues reported ? Any choices for the USB C in BIOS ? from manual: USB 3.2 Gen2x2 Ports: 2x from Intel® Z690 PCH – 2x external (Type-C) Supports transfer speeds up to 20Gb/s with full backwards compatibility Are there drivers from Intel ? Did your MB include a USB drive with drivers?
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harleyroadking
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Re: 690 classy motherboard and usb-c
2022/09/27 17:33:00
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When I plug in a device, any device, even a usb extension cable, I get a unknown usb device (port reset failed) in windows device manager
CASE: Corsair 7000DMB: EVGA Z690 CLASSIFIEDCPU: I9 12900KSRAM: 16 Gb ram GSkill Trident DDR5 6000 MhzSSD NVMe: Samsung Gen 4 NVMe 500 Gb, NVMe 2 tbGPU: EVGA RTX 3090 TIPSU: EVGA SUPERNOVA 1600W P+MOUSE: EVGA X20KEYBOARD: EVGA Z20
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harleyroadking
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Re: 690 classy motherboard and usb-c
2022/09/27 17:35:51
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All usb are enabled, in windows device manager they show windows drivers. No USB drivers in the USB from evga, or for download
CASE: Corsair 7000DMB: EVGA Z690 CLASSIFIEDCPU: I9 12900KSRAM: 16 Gb ram GSkill Trident DDR5 6000 MhzSSD NVMe: Samsung Gen 4 NVMe 500 Gb, NVMe 2 tbGPU: EVGA RTX 3090 TIPSU: EVGA SUPERNOVA 1600W P+MOUSE: EVGA X20KEYBOARD: EVGA Z20
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Cool GTX
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Re: 690 classy motherboard and usb-c
2022/09/27 17:37:30
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harleyroadking When I plug in a device, any device, even a usb extension cable, I get a unknown usb device (port reset failed) in windows device manager
Before you use the c-port ... does DM give any indication of an error or issue ? yellow circle -or- ! = no driver red circle -or- X = device unknown Can power option for USB C be turned off in BIOS ?
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harleyroadking
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Re: 690 classy motherboard and usb-c
2022/09/27 17:41:48
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No errors or issues shown Yes in the bios you can enable and disable them, but I do have them enabled I didn't see anything thing about power options, I'll check again
CASE: Corsair 7000DMB: EVGA Z690 CLASSIFIEDCPU: I9 12900KSRAM: 16 Gb ram GSkill Trident DDR5 6000 MhzSSD NVMe: Samsung Gen 4 NVMe 500 Gb, NVMe 2 tbGPU: EVGA RTX 3090 TIPSU: EVGA SUPERNOVA 1600W P+MOUSE: EVGA X20KEYBOARD: EVGA Z20
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Cool GTX
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Re: 690 classy motherboard and usb-c
2022/09/27 17:48:10
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harleyroadking No errors or issues shown Yes in the bios you can enable and disable them, but I do have them enabled I didn't see anything thing about power options, I'll check again
Try only turning one ON @ a time ? power option also one at a time (if there is one) I do not have one of these MB - so I'm just asking some basics Look into USB 3.2 Gen2 Header - anything look like it is in there, that should not be ? have a USB-C thumb drive to test with ? List your other Hardware: New Build or New issue ? Fast BOOT off in BIOS ? CSM in BIOS off ? (excerpt manual p20) The USB 3.2 Gen2 Header on the Z690 CLASSIFIED is a shielded USB 3.2 Gen2 Header that supports up to 10Gb/s with USB 3.2 Gen2. This USB 3.2 Gen2 Header has a power limit of 3000ma (3A) @ 5V.
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harleyroadking
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Re: 690 classy motherboard and usb-c
2022/09/27 18:58:02
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Ok, so this gets a little weirder. When I was testing i was using a usb type A 2.0 with a adapter to usb-c and i have 3 of the adapters (2 different types) and all 3 were causeing the drive failed error. My son had a usc-c to c drive and we tried it and it worked fine 🤯, now I am really confused 😕
Fast boot off CSM off Tried individually turned off and on
New build
CASE: Corsair 7000DMB: EVGA Z690 CLASSIFIEDCPU: I9 12900KSRAM: 16 Gb ram GSkill Trident DDR5 6000 MhzSSD NVMe: Samsung Gen 4 NVMe 500 Gb, NVMe 2 tbGPU: EVGA RTX 3090 TIPSU: EVGA SUPERNOVA 1600W P+MOUSE: EVGA X20KEYBOARD: EVGA Z20
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Grapejelly
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Re: 690 classy motherboard and usb-c
2023/01/20 23:47:03
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I am using a USC-C to Lightning cable (Apple OEM) and I get this same error. It also happens when I use a brand-new Anker USB-C to Lightning cable. It doesn't matter which USB-C port I use, rear panel or front panel. I have never been able to resolve this and would love to see if anyone else has. This happens both with a Windows 11 build that I installed in November and a brand-new fresh Windows 11 build that I installed today.
Case: EVGA DG-87PSU: EVGA SuperNOVA 1200 P2Motherboard: EVGA Z690 Classified CPU: Intel Core i9-12900KCooling: EVGA CLC 360Memory: 64GB Corsair Vengeance DDR5 5200MHzDisk: Samsung 990 PRO m.2 SSD 2TBStorage: Samsung 970 PRO m.2 SSD 1TBStorage: Samsung 960 PRO m.2 SSD 512GBGraphics: 2x EVGA GeForce GTX 1080 CLASSIFIED (SLI) Affiliate Code: PTDD5CC38F
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rjohnson11
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Re: 690 classy motherboard and usb-c
2023/01/21 00:21:45
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Grapejelly I am using a USC-C to Lightning cable (Apple OEM) and I get this same error. It also happens when I use a brand-new Anker USB-C to Lightning cable. It doesn't matter which USB-C port I use, rear panel or front panel. I have never been able to resolve this and would love to see if anyone else has. This happens both with a Windows 11 build that I installed in November and a brand-new fresh Windows 11 build that I installed today.
Are you using the latest motherboard BIOs?
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jholick
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Re: 690 classy motherboard and usb-c
2023/01/21 12:30:00
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I have been having this issue too, since I got the board in October. I have tried various drivers and have tried up to and including Bios 2.6. I have no other Driver issues in the display panel. From my testing, it seems to be USB C devices that use USB 2.0 standards, such as apple devices , as my watch charger and USB C to lightning port cable both cause it. Both work fine on the front USB C ports. Both give errors on the either USB C port on the back. But, even though I get the error, it charges the watch fine, and it will transfer data to and from my phone. Using a USB C to a normal USB port adapter has the device work fine with no device manager errors.
Other USB C devices that run on USB 3.0 protocols all work fine, I have tried an Ethernet hub and external SSD.
At this point, I have basically given up on resolving it unless I see a message here saying its fixed, and just keep the watch charger plugged into an adapter on the back so I do not get the error pop up after a reboot.
I am running Windows 11, 13700k on a classified z690 MB
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Grapejelly
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Re: 690 classy motherboard and usb-c
2023/01/24 21:57:28
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Yes, after quite the struggle getting 2.08 to fully boot (was stuck on POST code 92 after many BIOS installs), I am now using the latest BIOS (2.08).
Case: EVGA DG-87PSU: EVGA SuperNOVA 1200 P2Motherboard: EVGA Z690 Classified CPU: Intel Core i9-12900KCooling: EVGA CLC 360Memory: 64GB Corsair Vengeance DDR5 5200MHzDisk: Samsung 990 PRO m.2 SSD 2TBStorage: Samsung 970 PRO m.2 SSD 1TBStorage: Samsung 960 PRO m.2 SSD 512GBGraphics: 2x EVGA GeForce GTX 1080 CLASSIFIED (SLI) Affiliate Code: PTDD5CC38F
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Tbone16
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Re: 690 classy motherboard and usb-c
2023/01/25 20:44:04
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How did you get passed 92? I’m stuck frozen! And can’t get back in the bios. 2.08 is bricking my computer.
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