EVGA

Getting "Not Support" on anything over 1080p on XR1 Pro

Author
Post
Essentials Only Full Version
mouser589072
New Member
  • Total Posts : 3
  • Reward points : 0
  • Joined: 2022/07/06 18:40:59
  • Status: offline
  • Ribbons : 0
2022/07/06 18:49:32 (permalink)
Hello,
I'm working on hooking up my Cannon R series camera to OBS in order to do 4k live streams. I can output 4k from my camera to a TV fine. However when I introduce the XR1 Pro going to OBS things stop working so well. If I set the Video Capture in OBS to 1080 everything works fine. The LEDs on the top are scrolling green. However, if I put it on 1440 or 4k then I get a screen that says "Not Support" and solid green LEDs. I can't find any manual indicating what "Not Support" means or what a solid green LED means. I've attached some screenshots. Hopefully they help. Any support is appreciated.
#1

3 Replies Related Threads
    mouser589072
    New Member
    • Total Posts : 3
    • Reward points : 0
    • Joined: 2022/07/06 18:40:59
    • Status: offline
    • Ribbons : 0
    Re: Getting "Not Support" on anything over 1080p on XR1 Pro 2022/07/07 12:01:44 (permalink)
    Another point of information. If I go through the XR1 Pro to the TV I only get 1080p as well.
    #2
    HeavyHemi
    Insert Custom Title Here
    • Total Posts : 15665
    • Reward points : 0
    • Joined: 2008/11/28 20:31:42
    • Location: Western Washington
    • Status: offline
    • Ribbons : 135
    Re: Getting "Not Support" on anything over 1080p on XR1 Pro 2022/07/09 23:25:42 (permalink)
    mouser589072
    Another point of information. If I go through the XR1 Pro to the TV I only get 1080p as well.


    Are you using a 48Gbps HDMI 2.1 cable?

    EVGA X99 FTWK / i7 6850K @ 4.5ghz / RTX 3080Ti FTW Ultra / 32GB Corsair LPX 3600mhz / Samsung 850Pro 256GB / Be Quiet BN516 Straight Power 12-1000w 80 Plus Platinum / Window 10 Pro
     
    #3
    mouser589072
    New Member
    • Total Posts : 3
    • Reward points : 0
    • Joined: 2022/07/06 18:40:59
    • Status: offline
    • Ribbons : 0
    Re: Getting "Not Support" on anything over 1080p on XR1 Pro 2022/07/12 10:58:29 (permalink)
    Yes, after going back and forth with support it sounds like I likely have a defective unit. I was running out of time though and picked up a LGU from AVerMedia and it worked fine on being plugged in so it probably was a bad unit. I appreciate supports help in digging into the issue. 
    #4
    Jump to:
  • Back to Mobile