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Helpful ReplyI need customs documentation to clear customs on my Graphics card return.

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S0ULDIER
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2022/06/30 05:28:01 (permalink)
Anyone have anything I can add to the shipment for my 3060? UPS is holding it in customs. Card is coming from Canada.
 
Thanks,
post edited by S0ULDIER - 2022/06/30 06:32:06
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    rjohnson11
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    Re: I need customs documentation to clear customs on my Graphics card return. 2022/06/30 06:07:38 (permalink)
    It would be helpful if you would state which country you're in. (EU, USA, etc)

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    S0ULDIER
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    Re: I need customs documentation to clear customs on my Graphics card return. 2022/06/30 06:32:38 (permalink)
    rjohnson11
    It would be helpful if you would state which country you're in. (EU, USA, etc)


    Smart. sometimes I think the world revolves around me. lol
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    EVGATech_DanielM
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    Re: I need customs documentation to clear customs on my Graphics card return. 2022/07/01 12:06:30 (permalink) ☄ Helpfulby Cool GTX 2022/07/01 12:40:00
    We do not provide a commercial invoice unless we have provided the label. All RMAs from Canada to the US need to be designated as a warranty replacement. 
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    S0ULDIER
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    Re: I need customs documentation to clear customs on my Graphics card return. 2022/07/01 12:30:37 (permalink)
    I’m sorry. I don’t understand. How am i supposed to return a faulty graphics card if you don’t give me the proper documentation to do so? Where else can i get this information? This is ridiculous.
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    EVGATech_DanielM
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    Re: I need customs documentation to clear customs on my Graphics card return. 2022/07/01 12:56:13 (permalink)
    Hello
     
    https://images.evga.com/warranty/shipping/GPU_US_Shipping_Guidelines.pdf
     
    You are responsible for shipping costs to EVGA, including any duties, fees, taxes or customs charges incurred. We do not provide you any customs documents and only the RMA return instructions which is included in the approval email. Had EVGA opted to cover the shipping expenses a commercial invoice is included in the UPS documentation. 
     
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