Jimmypock
New Member
- Total Posts : 3
- Reward points : 0
- Joined: 2021/06/05 08:25:09
- Status: offline
- Ribbons : 0
I recently bought a new rig and the X17 mouse was working fine for a few weeks, now it constantly disconnects with the USB disconnect chime and drops out, the cursor will stop moving for a couple seconds then it will resume normal activity until it happens again. This could be a few seconds or a few minutes.
Under Windows settings where the X17 is listed, it shows “Driver Failure” when this happens.
I am using the current Unleash software. I have tried an older version. I’ve tried all the different USB ports. Not sure what to do. It’s extremely frustrating it makes gaming impossible and overall use unbearable.
I’m kind of a noob, any tips you have might need to be explained like you’re talking to a child. LOL. Please help with any suggestions! Thank you!
ASUS B-460 AC plus Motherboard
Intel Core i7 10700F 2.90GHz (4.80GHz Turbo Boost), 8-Core 16-Thread
NVIDIA GeForce RTX 3070 8GB evga ftw3
EVGA CLC 240MM RGB All In One Cooler
16GB DDR4 3000MHz
1TB M.2 NVMe SSD
750W 80 Plus Gold PSU
EVGA Z15 RGB Gaming Keyboard
EVGA X17 Gaming Mouse
Windows 10 Home 64-bit
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 30975
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: offline
- Ribbons : 122
Re: X17 disconnects all the time (driver failure)
2021/06/05 11:28:36
(permalink)
|
Jimmypock
New Member
- Total Posts : 3
- Reward points : 0
- Joined: 2021/06/05 08:25:09
- Status: offline
- Ribbons : 0
Re: X17 disconnects all the time (driver failure)
2021/06/06 20:39:02
(permalink)
It has been set to 1000Hz. Lowered it, and it didn’t help.
|
th3cl3ric
Superclocked Member
- Total Posts : 108
- Reward points : 0
- Joined: 2015/08/06 18:58:12
- Status: offline
- Ribbons : 0
Re: X17 disconnects all the time (driver failure)
2021/06/06 21:18:39
(permalink)
Did you tried to change USB port? I know it sound dumb but it can be that.
|
Jimmypock
New Member
- Total Posts : 3
- Reward points : 0
- Joined: 2021/06/05 08:25:09
- Status: offline
- Ribbons : 0
Re: X17 disconnects all the time (driver failure)
2021/06/07 05:57:06
(permalink)
Yes I did, tried all ports. Z15 keyboard uses the same Unleash program and it has no issues. Starting to think the Mouse is defective.
|
Jaekuthegod
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 2021/06/03 12:44:39
- Status: offline
- Ribbons : 0
Re: X17 disconnects all the time (driver failure)
2021/06/07 06:45:32
(permalink)
Power Management Options could also trigger issues, especially with any new windows updates recently. You could try this and maybe it will work?
A quick fix is to disable power management for your USB ports. Open Device Manager and expand the Universal Serial Bus Controllers. Double-click a USB device and in the properties window, go to the Power Management tab. Uncheck the ‘Allow the computer to turn off this device to save power’ option. Your mouse should stop disconnecting at random. We should point out that not all USB devices have a power management tab.
Good luck!
|
cortina69
New Member
- Total Posts : 45
- Reward points : 0
- Joined: 2018/12/05 20:11:11
- Status: offline
- Ribbons : 0
Re: X17 disconnects all the time (driver failure)
2022/05/22 18:09:11
(permalink)
Am experiencing this myself with an X17 that's only a few days old very annoying and frustrating when gaming and in the middle of battles and fights
|
cortina69
New Member
- Total Posts : 45
- Reward points : 0
- Joined: 2018/12/05 20:11:11
- Status: offline
- Ribbons : 0
Re: X17 disconnects all the time (driver failure)
2022/05/25 14:08:12
(permalink)
That doesn't fix it for me unfortunately. Tried every usb port on my X570 dark board to no avail. I've had nothing but issues with the board as well but Evga aren't interested in fixing anything. My x17 mouse constantly disconnects and reconnects while using the pc. Have gone back to my trusty logitech g502 although not as comfortable to use it doesn't bloody disconnect on me
|
satyasreet16
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2022/05/25 19:10:59
- Status: offline
- Ribbons : 0
Re: X17 disconnects all the time (driver failure)
2022/05/25 19:39:01
(permalink)
I have started facing the same issue with my X17 mouse. The X15 keyboard I am using is fine. Please provide a solution.
|
EVGA_James
EVGA Product Manager
- Total Posts : 1026
- Reward points : 0
- Joined: 2012/12/14 14:54:29
- Status: offline
- Ribbons : 3
Re: X17 disconnects all the time (driver failure)
2022/05/26 09:58:07
(permalink)
If you haven't I would suggest updating the AMD chipset drivers. There did release an update for input device issues. If possible test the x17 on a different system to see if the issue follows the mouse. If it does on another system (preferably intel base) contact our support team for warranty replacement.
post edited by EVGA_James - 2022/05/26 09:59:19
|
cortina69
New Member
- Total Posts : 45
- Reward points : 0
- Joined: 2018/12/05 20:11:11
- Status: offline
- Ribbons : 0
Re: X17 disconnects all the time (driver failure)
2022/05/26 22:55:50
(permalink)
Latest amd chipset drivers are from 2 months ago on there website. First time to ever encounter a mouse to just randomly disconnect and reconnect like this. It's like something is interrupting the mouse for a couple of seconds but knowing Evga nothing will be done about it or fixed :(
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 30975
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: offline
- Ribbons : 122
Re: X17 disconnects all the time (driver failure)
2022/05/27 07:55:22
(permalink)
|
DicksonNZ
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2014/10/04 01:57:38
- Status: offline
- Ribbons : 0
Re: X17 disconnects all the time (driver failure)
2023/01/26 19:49:29
(permalink)
Running the latest drivers and still getting the occasional disconnect, but worse than this is the awful tracking this mouse has for some reason. If I hold any mouse button down, including the wheel, and move the mouse, it suddenly tracks the movement perfectly. If I release those buttons or the wheel, it suddenly cannot keep up with any movement and seems to only update the position of the mouse cursor about once per second or two. I've tried unplugging and replugging several times, I've tried uninstalling and reinstalling several times, and nothing seems to improve this. For such a good looking mouse, the X-17 seems to have a LOT of issues.
|
Luismi1973
New Member
- Total Posts : 1
- Reward points : 0
- Joined: 2023/02/04 11:22:19
- Status: offline
- Ribbons : 0
Re: X17 disconnects all the time (driver failure)
2023/02/04 11:43:37
(permalink)
I have the same problem with my new evga X17 mice. I am using the latest drivers (1.0.22.0) and firmware version 1.83 and it´s impossible to play any game. I have a Ryzen 5 5600 with a MB Gigabyte B550M Gaming X V2 and have installed Windows 11 Pro. I tried connecting all the USB ports and the problem persist. When I open the device manager from Windows the mice is using a microsoft driver version (10.0.22621.1). I don´t know if the problem may be this. It´s very frustrating, we need soon a solution for fix this problem.
post edited by Luismi1973 - 2023/02/04 11:50:28
|