So I'm trying to corral my upsetness here, and I'm expecting to get a bunch of "you did it wrong" dressing-downs from active folks but; a bit of a backgrounder. I've been buying the highest end cards and power supplies and motherboards from EVGA for no kidding, 20 years. I've had a ton of Titans and Ti versions, and this goes all the way back to the 290 and before. I've never bought a card from someone else, ever, and always directly from EVGA. But that's been harder to do in 2021/2022.
In this wonderfully challenging environment, I got a new, unopened, direct from EVGA - 3080 ultra from a friend who was in the queue and didn't need the card. I skipped over opportunities for MSI and Asus cards, because I wanted EVGA. Always EVGA. Always told everyone else - only go with EVGA.
This wasn't a reseller, a scalper, or anything like that. I had been in the queue for a long time with no movement, and when a 3080 ultra, from someone I knew, appeared, I jumped at the chance. The day it was delivered is the day it came into my posession, direct from EVGA, unopened. (In fact his purchase was contingent on me saying 'sure, i'll take it'.)
I registered the card (like I had done, with many other EVGA products over the years) and bought the extended warranty, which I also always do. Used to get EAR when it was a thing. (you guys at EVGA can look in my account right now to see this. It's not just talk. Long history spanning back to the 4800, 5800 and 6800 series, all with EARs and extended warranties...)
When the 3090Ti was announced; I attempted the step up, submitting the invoice from EVGA which my friend gave me along with the card.
That's when things went wrong.
The step up being denied was a disappointment, since again it was a brand new unopened card that I took possesion of the second it arrived directly from EVGA;
(and yes, now, I see the fine print - I hadn't had to deal with that since I always got my cards direct or rarely from Microcenter... This was the first deviation.)
But the kicker, which seems to just add insult to injury is: I had paid for an extended warranty, earlier, which EVGA took payment for no problem; and now, 20 days later, after my step up authentication came up, EVGA just changed the place purchased to "Secondhand" (it .. really wasn't) and nuked my extended warranty. (Keeping the money of course?)
This is a crazy way to treat a multi-decade repeat purchase customer who just was trying to get a damn card in this absolutely over the top environment. Punishing me for simply buying the extended warranty was really a measure too far. EVGA has been my go-to for something like *20 years*, and now I feel like I don't even want to touch an EVGA product ever again.
I was even about to buy a 3090Ti outright tonight (it's still in my cart), but then when I noticed that my extended warranty had just been cancelled out of nowhere, with no refund; I sure as heck don't feel comfortable sinking $2200 into a company that just got done basically "fining" me for buying the card wrong.
I know I'm likely to get lectures that I "did it wrong", "technically it is secondhand", that I "don't need a 3090ti" etc, but seriously why the warranty cancellation without refund double-punch? The invoice I uploaded was even from EVGA, showing the order number. They knew it came from EVGA, and showing date of delivery and my date of registration, that it didn't go through any weird process. It wasn't bought on the street, on ebay, or anything like that. This feels -extremely- heavy handed on what really feels like a technicality.
post edited by aryntha - 2022/04/28 22:32:41