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Submit service ticket doesn't work for 3 days

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Vaddimka3
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2021/11/15 18:17:19 (permalink)
Hi guys, I've been trying to submit a support ticket through the website for the past three days.
I already have an account, my card is registered and invoice uploaded.
I tried different browsers, log-off/log-in, I even was able to submit a step-up request.
I just cannot submit service ticket or RMA ticket, I kept getting "server closed connection" in the beginning, now I simply get "access denied". What's going on and what to do now? I'll probably make a phone call tomorrow, but it's weird to me that the website doesn't work.

Access Denied

You don't have permission to access "<skipped> support.aspx" on this server.
Reference #18.669a3b17.1637028807.1e914ef
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    ty_ger07
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    Re: Submit service ticket doesn't work for 3 days 2021/11/15 19:14:23 (permalink)
    email webmaster@evga.com 
     
    Worked for me.  Just created an annoying ticket for them to read.

    Pending Question 11/15/2021 7:15:13 PM
     
    this is a test
    this is only a test

     
    Are you using a special high-privacy browser, browser plugin, or VPN?  Do you have lots of browser tabs open?  Are you refreshing pages on EVGA's website a lot?
    post edited by ty_ger07 - 2021/11/15 19:41:19

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    sirpos
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    Re: Submit service ticket doesn't work for 3 days 2021/11/17 19:41:40 (permalink)
    I am also having issue trying to both create a ticket (question) and just jumping straight to RMA with a fake ticket#. I am getting the access denied error in both cases. I have tried chrome, Edge, IE. I only run 3rd party tools on chrome otherwise the other 2 are running default configs. I have had a discussion going on with some1 at (edit: webmaster email that gets removed) for a couple days now trying to resolve with no success.
    post edited by sirpos - 2021/11/17 19:42:46
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    Vaddimka3
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    Re: Submit service ticket doesn't work for 3 days 2021/11/19 22:42:15 (permalink)
    Yeah. I ended up submitting my text in a freaking image! With some bogus "please read text in the attached image" message. Anything longer gives "access denied" and their webmaster@ email replied like "We have had no reports or any other issues form any other account."
    Come on! Now I'm at the next stage, my RMA is approved, but I cannot submit collateral because of "Authentication failed" errors (and it's the same bank card I used to purchase the GPU roughly 10 days ago and it works on other websites) I never had that many issues with anything, that GPU must be really haunted :)
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