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AnsweredEVGA Step-Up Step 5

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ehddn0207
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2021/11/12 17:34:10 (permalink)
Hello,
I'm currently in step 5 of EVGA Step-Up and was curious about
"Your RMA number for Step-Up is valid for 14 days. If you require more time to send in your product to EVGA then please contact EVGA Customer Service at 888.881.3842."
Does this mean I have a 14-day window to pack and send in my product, and arrive at EVGA RMA department since the day I received the email?
 
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    EVGA_RMA_JaysonC
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    Re: EVGA Step-Up Step 5 2021/11/12 17:42:25 (permalink)
    ehddn0207
    Hello,
    I'm currently in step 5 of EVGA Step-Up and was curious about
    "Your RMA number for Step-Up is valid for 14 days. If you require more time to send in your product to EVGA then please contact EVGA Customer Service at 888.881.3842."
    Does this mean I have a 14-day window to pack and send in my product, and arrive at EVGA RMA department since the day I received the email?
     




    Hi there,
     
    Yes this means we need to receive it within 14 days (2 weeks) from the time you received your email.
     
    Best Regards,  

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

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    ehddn0207
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    Re: EVGA Step-Up Step 5 2021/11/12 17:47:32 (permalink)
    Thanks for the quick reply Jayson.
    If that is so, what should I do to extend the time period? I need an extra week as I'm currently out of town.
     
     
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    EVGA_RMA_JaysonC
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    Re: EVGA Step-Up Step 5 2021/11/12 18:04:00 (permalink) ☼ Best Answerby ehddn0207 2021/11/13 10:57:53
    ehddn0207
    Thanks for the quick reply Jayson.
    If that is so, what should I do to extend the time period? I need an extra week as I'm currently out of town.
     
     




    Sure thing! I will request our CS to follow up with you on this.  Have a great weekend!
     
    Best Regards,

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

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    wmmills
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    Re: EVGA Step-Up Step 5 2021/11/13 06:24:41 (permalink)
    Damn, you got THE MAN himself to answer your questions you lucky dog.

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