Have you contacted EVGA Technical support at +886-2-8226-2868 option 1 or sent anemail to supportTW@evga.com to ask?
 
Nothing is lost by asking.  You can also ask about a partial refund of shipping.  The worse that will happen is they say no.
 
 

Customers in the US also pay to ship their card back. How old was your product? If it is new, EVGA may be able to help, or you may be able to exchange through the retailer you purchased from.

How is it poor? It's standard practice to pay to ship an RMA back to anyone really. I've had to RMA several things over the years to various companies ASUS, EVGA, MSI.....etc. Getting the faulty product to them was always on me, just as sending the replacement product back to me was always on them. 

HawkBat

CraptacularOne
How is it poor? It's standard practice to pay to ship an RMA back to anyone really. I've had to RMA several things over the years to various companies ASUS, EVGA, MSI.....etc. Getting the faulty product to them was always on me, just as sending the replacement product back to me was always on them. 

My experience has actually been the opposite. With the other RMAs I've had to deal with shipping was always covered by the manufacturer. The most recent one I had to deal with was with Corsair and they provided a pre-paid label (with the destination also being Taiwan coincidentally).
 
In any case I think it's poor form on EVGAs part because the only reason shipping is required in this scenario is that I've been sold a faulty product. I understand paying for shipping when first purchasing an item, but if a customer has been sold a dud and needs to be made whole, it shouldn't be up to them to cover the cost of shipping back the faulty item just so they can get a working version of what they purchased in the first place.

Did you just buy a card and it was DOA? That's another story, if the product you just purchased was never operational from the start I can see a case being made on that. However if you've had the product for a while and then it gave out in the warranty period, not so much. It's unfortunate that sometimes things break but that's what a warranty is for. 

One thing I really recommend is insurance on the card to cover a replacement if it goes missing. One thing to make clear on the outside of the package is that it's an RMA also let the shipper know it's an RMA.  Customs should not be charging an import fee for a RMA but they will charge one if it's a graphics card imported into the country for resale. Or at least what I have had friends in Canada tell me when they have had to ship products across the border.

HawkBat

CraptacularOne
 
Did you just buy a card and it was DOA? That's another story, if the product you just purchased was never operational from the start I can see a case being made on that. However if you've had the product for a while and then it gave out in the warranty period, not so much. It's unfortunate that sometimes things break but that's what a warranty is for. 

 
No, it wasn't DOA, but I've only had the card for less than a year. I still say its poor form on EVGA's part that now I'm having to pay an additional $220USD in shipping after just 10 months because I got sold a dud.

Then I think you just have an unrealistic expectation for an RMA as it is indeed standard practice for the end user to pay for shipping to the OEM to have an item replaced. While unfortunate it is going to cost you that much, it's also not EVGA's fault you live in such a geographical region that shipping is that expensive. 

CraptacularOne

HawkBat

CraptacularOne
How is it poor? It's standard practice to pay to ship an RMA back to anyone really. I've had to RMA several things over the years to various companies ASUS, EVGA, MSI.....etc. Getting the faulty product to them was always on me, just as sending the replacement product back to me was always on them. 

My experience has actually been the opposite. With the other RMAs I've had to deal with shipping was always covered by the manufacturer. The most recent one I had to deal with was with Corsair and they provided a pre-paid label (with the destination also being Taiwan coincidentally).
 
In any case I think it's poor form on EVGAs part because the only reason shipping is required in this scenario is that I've been sold a faulty product. I understand paying for shipping when first purchasing an item, but if a customer has been sold a dud and needs to be made whole, it shouldn't be up to them to cover the cost of shipping back the faulty item just so they can get a working version of what they purchased in the first place.

Did you just buy a card and it was DOA? That's another story, if the product you just purchased was never operational from the start I can see a case being made on that. However if you've had the product for a while and then it gave out in the warranty period, not so much. It's unfortunate that sometimes things break but that's what a warranty is for. 

Here is my experience with RMA International, honestly I have empathy for this guy as hes in Australia (I'm in Canada), the International Shipping rates are absurd, so anyone that goes thru the process based in U.S. really has no idea the costs associated w International Shipping!!
- Returned 2 month old Corsair PSU Canada to Virginia U.S.: Received "PRE-PAID" RMA Shipping Label from Corsair Support.
- Returned 4 month old Corsair RAM Canada to Virginia U.S.: Received "PRE-PAID" RMA Shipping Label from Corsair Support.
- Returned 2 month old Asus Motherboard: Received "PRE-PAID" RMA Shipping Label from Asus Support (this was Domestic).
 
To ship Vancouver B.C. to Brea, California (not that far really, as in straight down the westcoast 24 hr drive or 2 hr flight).
- via FEDEX / UPS / Purolator around $250 CDN depending upon method / Insured Value
- Canada Post (handed over to USPS at the border) cheapest was $100 CDN w $1K Insurance 10 day delivery time.
 
If shipping FEDEX / UPS / Purolator be prepared to "get lost" in a maze of "Regulatory Documentation" necessary for the Int shipment to Brea, Cal.
So think about the folks that you have seen with multiple RMA's on the same product, back n forth at $100 - $250 per pop.....for a faulty product.
Its easy to criticize / critique the OP when the most you have paid for RMA shipping is $20 USD, think about it from there seat.
Originally pay upwards of $1800 - $1900 CDN or AUS, product craps the bed after 1-3 months (no fault of the consumer), now the RMA process begins, so +$100 - $250 per RMA, throw in another RMA (as I have seen many with repeated RMA's),,,,well you get the picture, the initial cost of the Card begins to go up exponentially with each RMA.
 
There ARE companies out there that support there products / customers by offering "pre-paid" RMA honoring Warranties.
Call me naive, but I just went thru all this in the last 48 hrs with yet another "$1800 Fixed Red LED Brick" and was somewhat surprised that the RMA Shipping Label although indicating RMA was not pre-paid.
 
Unfortunately Evga isnt one of them.
Sure wish Evga had a head office here in Canada (like Asus), as it would save a lot of grief (perhaps no Pre-Paid RMA), but would certainly be easier if we could ship back domestic like Asus.
 
However if we really want Evga we're stuck with it....although after all this my next GPU maybe Asus only cause any requirement to RMA would be far less painful $$$, as in CDN Warehouse / Office, the ROG Forum is ok but not as good as this one though ;)

magoo25
Brand new, never used. Shipping should be on them.
Used and then broke.....anything over 30 days, that's on the customer.

 
The arbitrary line between less than 30 days vs over 30 days makes no sense. As long as the defective product is still under warranty the customer shouldn't have to fork out additional money to make up for EVGA's shortcomings.
 
Thankfully more and more manufacturers agree and are doing better than EVGA in this regard.