Hello EVGA,
 
I don't know who to ask. I have a simple problem that the online service center can't fix.
 
One of the speed bronze switches that came with my Z15 is not working properly. It causes double or triple activation. I swapped it and it works fine with the replacement switch. So I asked the online service center if they could send me a new switch. 
The first answer: I should check the shipping adress in my account. And he'll ask the rma department.
So I checked it and it's the same as the receipt that I attached to my support case.
I then asked how to proceed.
Now I'm told that there is no problem because the keyboard is working with another switch.
 
Is it possible to get a new speed bronze switch (or maybe a small pack to make sure)?
Or do I have to send the full keyboard back to the seller? 

Thanks for the advice. But I don't have facebook or twitter. I just wanted to give EVGA a try to fix the problem. If I return the keyboard to the seller, the next one will be from another brand. 

EVGA_JamesI do apologize for the response you received from our EU team. I can help look into getting some replacement switches sent out to you. However looking at your account I see that you had purchased the Linear switch keyboard which has the Kailh Speed Silver linear switches and includes a 8 Kailh Speed Bronze clicky switches. I just want to make sure and clarify that you need a replacement Speed Silver switch. 

Thank you James. It's one of the tactile bronze switches. I use all the optional bronze switches that came with the keyboard because the keyboard isn't available in full bronze for the layout I need (iso German).

EVGA_JamesLooks like our EU team will try to send out a replacement switch to you once they are available. 

So one month has passed. I am still waiting. 

Since you like the bronze switches better anyways, check out the current deal on a package of bronze switches and then you can swap them all out and have the switch you like and also fix your problem.