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Ticket Number for Adv RMA

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Nandui
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2021/10/19 02:55:02 (permalink)
Hi, my 3090 FTW3 needs to be RMA'd due to becoming faulty, I know I need a ticket number from tech support to initiate the RMA, but I cannot get it when I haven't had any contact back from support in regard to the ticket, and it has been 5 business days. 
 
This GPU is my mainly driver not only for gaming but for work too and I need a cross ship RMA to be done as soon as possible. How can I get an answer from support?
 
Thanks!
 
Regards
#1

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    the_Scarlet_one
    formerly Scarlet-tech
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    Re: Ticket Number for Adv RMA 2021/10/19 03:23:41 (permalink)
    Where are you located? North America, EU, or other area?


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    #2
    Nandui
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    Re: Ticket Number for Adv RMA 2021/10/19 03:24:22 (permalink)
    Europe, Ireland
     
    Thanks for the reply!
    #3
    the_Scarlet_one
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    Re: Ticket Number for Adv RMA 2021/10/19 03:27:08 (permalink)
    Try email support@evga.com. That is the US based email, but hopefully they can get you the ticket number you need so you can move forward with the RMA process.


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    Nandui
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    Re: Ticket Number for Adv RMA 2021/10/19 03:31:08 (permalink)
    Thanks will try sending a direct email to that address then.
    #5
    EVGA_RMA_JaysonC
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    Re: Ticket Number for Adv RMA 2021/10/19 07:30:49 (permalink)
    Nandui
    Hi, my 3090 FTW3 needs to be RMA'd due to becoming faulty, I know I need a ticket number from tech support to initiate the RMA, but I cannot get it when I haven't had any contact back from support in regard to the ticket, and it has been 5 business days. 
     
    This GPU is my mainly driver not only for gaming but for work too and I need a cross ship RMA to be done as soon as possible. How can I get an answer from support?
     
    Thanks!
     
    Regards




    Hi Nandui,
     
    I can confirm that our EU Support team has reached out to you via email with further instructions so that you may be able to replace your graphics card.  Please follow those instructions and details recently sent out to you today.
     
    Best Regards,

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

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    Nandui
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    Re: Ticket Number for Adv RMA 2021/10/19 07:36:15 (permalink)
    Hi JaysonC!
     
    They did indeed, and I have already submitted it for approval.
     
    Thanks for the reply and assistance! :)
    #7
    Hoggle
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    Re: Ticket Number for Adv RMA 2021/10/19 07:37:10 (permalink)
    It's great to see that the EVGA team notices the forum posts and helps out members. Hopefully now it will go smoothly.
     
    As for the instructions sent for the RMA read them carefully and fallow them fully.

    Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
     
     
    #8
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