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AnsweredExtended Warranty Error - Please contact webmaster@evga.com for further assistance

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Dark_Matter_
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2021/10/01 17:08:51 (permalink)
Is anyone else unable to buy the extended Warranty and getting "Error - Please contact for further assistance" ?
 
Did an overnight lineup at Best Buy and got a 08G-P5-3755-KH Wednesday (Sept. 29th).  Been trying to add the Warranty since late that evening and get nothing but that error.  So far, I've only heard back with "Sorry for the inconvenience. Please try again." and nothing's changed.
 
Is it maybe erroring because it's the Best Buy -KH deisgation for the -KL model? Tho the /warranty/extended/ page list the Best Buy -KB and -KH models, just maybe they're not in the system correctly?
 

post edited by Dark_Matter_ - 2021/10/01 17:12:35
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    the_Scarlet_one
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    Re: Extended Warranty Error - Please contact webmaster@evga.com for further assistance 2021/10/01 17:29:32 (permalink)
    Try clearing you cache and cookies, as the error may be “nesting” in there and popping up. Trying incognito browser may also help.

    If the issue persists, contact support@evga.com and request assistance. EVGA has been upgrading the servers a good bit, and it may be a minor issue hat needs a small patch to work.


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
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    EVGA_Lee
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    Re: Extended Warranty Error - Please contact webmaster@evga.com for further assistance 2021/10/01 17:45:40 (permalink) ☼ Best Answerby Dark_Matter_ 2021/10/01 19:04:21
    We're working on this.  Not sure if it will get done by the end of the day, but if not, then I would expect Monday or Tuesday.
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    Dark_Matter_
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    Re: Extended Warranty Error - Please contact webmaster@evga.com for further assistance 2021/10/01 19:03:58 (permalink)
    Thanks, just checked and its fixed!

     
    And done!

     
     
     
    On a side note, the image under "My Products" for Part Number: 08G-P5-3755-KH is an "image is coming soon" while the "Service Tickets" section does have a correct image.
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    XrayMan
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    Re: Extended Warranty Error - Please contact webmaster@evga.com for further assistance 2021/10/02 21:23:53 (permalink)
     
    Glad it's fixed for ya.   

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