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X20 bluetooth issues

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cook4676
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2021/09/28 12:05:00 (permalink)
seeing if anyone else has run into this problem, and if so how to resolve...
 
I'm getting intermittent loss in responsiveness from the mouse when using bluetooth on a couple different PCs. The cursor stops responding if I stop moving the mouse for more than a few seconds, and won't respond to input for 3-5 seconds after I start to wiggle the mouse around. One of the main reasons I bought the mouse was for the BT functionality, but at this point is completely unusable. 
 
Any thoughts on a windows power or powerstate setting that maybe needs to be addressed? Windows 10 version 21H1


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    EVGA_James
    EVGA Product Manager
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    Re: X20 bluetooth issues 2021/09/28 13:48:26 (permalink)
    You can try connecting the mouse via usb and preform a factory reset by clicking on the gear icon. Once reset you may want to increase the time of the Sleep Mode to more than 1 min and click apply. I would also suggest testing the mouse with a different system to see if there are any bluetooth issues with your current system. 


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